Welcome to the everyday sniper podcast, on today's episode I have Cole Quarnberg from TeamPOI, actually Cole wears a lot of hats and we talk about a bunch of them.
This is bit, a state of the industry when it comes to marketing, the internet and our gun industry. It's a bit strange how the gun industry will at the same time protect itself at all costs while eating its own. You hate to see it, but it's reality of the world we live in.
We spent some time talking about his acquisition of Straight Jacket Armory and the changes he is making there. Before Cole took over operations at SJA, there was a few customer service issues. From there our discussion turned to how you make changes and handle a business in 2024 when a customer can go right to the internet to complain before they ever call for a solution. It's a weird dynamic and very real one I deal with over at Sniper's Hide. On the one hand we love our manufacturers, on the other hand we have to resist the want to burn them down when things don't go our way.
Cole is a solid individual who is looking to do right by his customers and this industry.
Thanks for Cole for coming on the Podcast, addressing issues from the forum and laying out a path forward for not just his customers, but anyone who wants to do better.
PS. The points about the forum and guys attacking companies will be implemented soon, you may see people disappear who are big time repeat offenders who feel it is their job to attack companies for minor transgressions
