After reading up on one depressing thread I thought I'd start this one going in the opposite direction w/a couple of "feelgood" incidents.
Had an Eotech for about 5 years/way past warranty. Decided at this late date to switch the base so it swings over for a lefty. Screws were frozen.
Heated the thing up so hot trying to get the screws out I thought I'd warp the casing, and the screws wouldn't budge.
Called up Eotech, told them it way past warranty, but otherwise it still worked like a charm, but the screws were frozen, I'd like to send it in to see if they could try to do something w/it.
Offered to pay what it takes to get the screws loose and swap the base, so they said send it in.
Got the thing back about a week later, swapped over for a "lefty" w/new screws in it (no charge), w/a note, "it's on us". I made point of calling them to say "thank you".
Paid March for my scope, then waited months, just before March was going to ship, saw a video where somebody else asked them to mod the turrets for the same scope I've got for louder clicks. I asked them if they could delay the ship of the scope, do the mod, then ship it to me whatever the charge 4 the upgrade was going to be.
They contacted me back asap, said I'd waited a long time so they'd do it immediately, expedite shipping, and did it "no charge".
"No charge" for a mod that wasn't in the original deal.
Been in a dealership called "Rifle Supply" in OC, never saw an argument, an employee/saleman w/a shitty attitude, everybody eager to be helpful.
Maybe I've never been there on the "wrong" day, but tje place is pleasant to got to.
I've had other manufacturers and dealers do some "feelgood"/no charge gestures showing that they care about you as a customer and I've talked to quite a number of folks around here who're kind and helpful.
Had an Eotech for about 5 years/way past warranty. Decided at this late date to switch the base so it swings over for a lefty. Screws were frozen.
Heated the thing up so hot trying to get the screws out I thought I'd warp the casing, and the screws wouldn't budge.
Called up Eotech, told them it way past warranty, but otherwise it still worked like a charm, but the screws were frozen, I'd like to send it in to see if they could try to do something w/it.
Offered to pay what it takes to get the screws loose and swap the base, so they said send it in.
Got the thing back about a week later, swapped over for a "lefty" w/new screws in it (no charge), w/a note, "it's on us". I made point of calling them to say "thank you".
Paid March for my scope, then waited months, just before March was going to ship, saw a video where somebody else asked them to mod the turrets for the same scope I've got for louder clicks. I asked them if they could delay the ship of the scope, do the mod, then ship it to me whatever the charge 4 the upgrade was going to be.
They contacted me back asap, said I'd waited a long time so they'd do it immediately, expedite shipping, and did it "no charge".
"No charge" for a mod that wasn't in the original deal.
Been in a dealership called "Rifle Supply" in OC, never saw an argument, an employee/saleman w/a shitty attitude, everybody eager to be helpful.
Maybe I've never been there on the "wrong" day, but tje place is pleasant to got to.
I've had other manufacturers and dealers do some "feelgood"/no charge gestures showing that they care about you as a customer and I've talked to quite a number of folks around here who're kind and helpful.
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