Rifle Scopes This is what customer support is all about

[Jeff in TX]

I have a Wyoming mule deer hunt in 3 weeks and I've been having grouping issues with my .300 WSM. I confirmed today that my Burris 4.5-14 Short Mag scope went belly up. I called Burris tech support and explained that my rifle started grouping 3 to 4" out of the blue. I changed scopes this morning at the range and my rifle went right back to shooting .75moa. I remounted the Burris scope and it went right back to 3 to 4" groups.

The tech said no problem. He checked his inventory and pulled a new replacement scope for me. He said when they receive my old scope they'll do a quick check on it and send the replacement out same day so that I would have it in plenty of time for my hunt.

And that folks is great customer support in my book!

 

[Jer]

Re: This is what customer support is all about

Burris has PHENOMENAL customer service. Yet another positive story among the countless stories I've heard as well as my own personal stories.

 

[346ci]

Re: This is what customer support is all about

Another thumbs up for Burris. I think their scopes are right on par if not better than Leupold.

 

[Howie Feltersnatch]

Re: This is what customer support is all about

That's awesome. For them to make sure you have a scope before you go hunting speaks volumes. That is phenomenal customer service!

 

[Nessal]

Re: This is what customer support is all about

I had to do a exchange once with Burris and they were quick and easy! I actually over torqued a screw myself on one of their rings. My torque wrench was measuring off. I talked to a CS there and he said to send it back addressed to him personally and when he receives it, he will send out a new one. True to his words, I got new rings in about 2 weeks.

 

[Magnumdood]

Re: This is what customer support is all about

Might as well chime in...

I had bought a Burris Fasy Fire II from Midway for one of my turkey shotguns. When I tried to center the dot with the desensest part of the patter, there was no movement from the elevation screw. I called Burris, they said, "send it in and we'll send a new one out". About 9 days later I had a N.I.B. FF II.

 

[colt933]

Re: This is what customer support is all about

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: 346ci</div><div class="ubbcode-body">Another thumbs up for Burris. I think their scopes are right on par if not better than Leupold. </div></div>

Agreed. And because Burris doesn't hold its value as well as Leupold, used Burris scopes can be a real bargain!

 

[71firebird400]

Re: This is what customer support is all about

Same experience as Nessal- had a Burris ring strip out on me, called them up and they sent me a new pair (without even requesting the broken ones be sent back).