Tikka/Beretta USA customer service

[DrDeath]

So I love my Tikka’s but can anyone tell me if they have had issues with beretta USA customer service?
I have been waiting months for a answer to a question I have sent to Beretta. I purchased a Tac-A1 and they have a free magazine with purchase program. Three times I have tried getting an answer on where is my new mag and all I get is - Sorry I can’t answer your question I’ll get back to you. I think beretta CZ sucks.

I do love my Tikka’s. But I’m not sold on their CS.

 

[rustyinbend]

How are you contacting them? I've discovered that picking up the phone and directly calling rifle company's customer service lines gets me much better and faster results than using their web-based contact forms, or sending them an Email. My advice if you haven't already done it is ... pick up the phone.

 

[DrDeath]

Can never get through via phone. Have to do the online chat with the customer service rep

 

[ShtrRdy]

I've only heard bad experiences with Tikka/Beretta customer service.

 

[stephen r]

Did you originally submit the data of your purchase and the magazine offer online? https://www.tikka.fi/en-us/freemag

 

[DrDeath]

Yep!

 

[redneckbmxer24]

They’re by far the worst I’ve dealt with as far as firearm manufacturers go. Dealt with them on a Sako and a Beretta and CS was horrible. They make/import great stuff but just hope you don’t have a problem with it. I still continue to buy their stuff.

 

[stephen r]

Thinking of how to not fall prey to the Beretta customer service troubles @DrDeath has endured ..... Yesterday, Dec 3rd, I drove the 51 miles in foggy Tennessee mountains to my FFL and picked up my new Tikka T3X Tactical A1 in .308 24inch barrel and foldable stock. The A.T.F. form 4473 was completed and friendly chat ensued.

I'd printed the online form for the Beretta/Tikka offer of a free $99 Tikka magazine and shared it with the FFL. He printed a copy of my 4473. My original invoice was in the shipping box from MidwayUSA, the seller. One of these two items was needed for a completed submission to get the free magazine. I chose to photograph the invoice as the 4473 has my social security number on the form.

After driving home (with a detour in a state park I wanted to hike), I opened the Tikka box (I know, that was ultimate restraint and patience) admired the mastery of machining Tikka and Seko accomplish and went to the computer. I completed the online form and attached the invoice to send.

Then I created a Beretta customer account (geeesh their website is slow and bug-filled) and sent an online message (not chat) alerting them to my gratitude at being a new customer and owner of the Tikka (I know, it's dorky, but I grew up in North Dakota) and wanted to know if I needed to do anything special to receive the free Tikka magazine.

The Spuhr mount 4616 is here, but the new Kahles 525i DLR optic is in transit from Mountain High Shooting in Colorado, so I wrapped Christmas gifts to my nephew, crashed for the night, and wakened at 4am to find an email from Phillip at Beretta (see attached). His email address is: Phillip at Beretta <[email protected]>

If his follow-through is spot-on, I may have the email with a promo code to use in the Beretta online store in 6-weeks ... as he says>> "To redeem your free magazine, we will send you a promotional code to use at checkout in our eStore, valid for a free TAC-A1 magazine, including shipping."
If Beretta fulfills their part by sending the email and code, I'll alert you.

Possibly a note to Phillip to expedite your submission could get a pair of eyes on the process and a solution for you.

Here's hoping.

 

[DownhillFromHere]

Only thing I can say about Beretta/Tikka service is, if you have an issue with one of their firearms' functioning, do not waste your time sending the rifle to them to have it fixed. Find a competent gunsmith locally, or start a thread here soliciting input on a smith to whom the firearm can be sent.

I had a Tikka T3X Varmint which was giving me light primer strikes on CCI-450 primers. LGS from which I bought it sent it to Beretta for me. They kept it five+ weeks, said it was fixed... misfire in first ten rounds, same problem.

Local smith found the problem (improperly radiused firing pin) and fixed it in 15 minutes.

 

[Jrb572]

I like my Tikka and Beretta stuff. But the customer service over there sucks. I have not received one email back from customer service about being able to purchase a barrel for my Quad. I know you can but the website does not show if it’s the heavy or sporter barrel. Several emails and as stated above calling customer service and have never been lucky enough to have them answer the phone.

 

[Hecouldgoalltheway]

I had a tikka T1X explode in my hands in 2019. They sent me a shipping label and I sent it to them in January 2020. They still have it. I've called and emailed every executive in the company, written letters, called their customer service a thousand times, and they have never responded once. They won't even talk to me when I call, and they can tell me is that someone will call me. We will be at 3 years next month. Go to the Better business bureau and read about Beretta USA. They have the worst rating the BBB can issue. They are absolute shit, and this post will soon fill up with apologists, likely guys who sell people rifles from a company who doesn't give a shit about its customers.

 

[Turkeytider]

Customer service ( or the lack thereof ) issues for Beretta are well known in the shotgun shooting community. CG/Fabarm might well have the best after the sale service in the firearms industry. I think it`s interesting that right up to the end Remington had excellent customer service. It just wasn`t enough to save the company from all the ramifications of horrid senior management. Tikka/Sako manufacture fine quality rifles and it`s a good thing. Bad after the sale customer service, over time, will do a great deal to ensure that repeat customers are few and far between.

 

[Cicero]

I guess there is a reason they say that "misery loves company", because I'm actually kind of glad to hear that everyone else is also experiencing the same kind of shitty customer service from Beretta. Now I don't have to take it personally or worry that I'm the exception. We're all in the same boat.

 

[Hecouldgoalltheway]

Look up the number of companies owned by beretta USA, and stop buying their shit. It's all we can do. It may not change their approach to shitting on their customers, but don't give them anymore of your money. They own half of the firearms industry.

 

[enichols]

I had an issue with a Sako trigger that I tried contacting both Beretta and Sako CS. No responses from either after numerous phone calls and emails.
Fortunately, I live relatively close to one of their authorized repair centers (Bolsa Gunsmithing in Westminster, CA). I brought the rifle to them and they fixed my issue quickly and with no fuss. Their recommendation was to contact one of the Beretta/Tikka/Sako authorized repair centers if ever you have a problem with a Beretta/Tikka/Sako firearm, and they can deal with "corporate" for you if necessary.

 

[MK20]

I had a tikka T1X explode in my hands in 2019. They sent me a shipping label and I sent it to them in January 2020. They still have it. I've called and emailed every executive in the company, written letters, called their customer service a thousand times, and they have never responded once. They won't even talk to me when I call, and they can tell me is that someone will call me. We will be at 3 years next month. Go to the Better business bureau and read about Beretta USA. They have the worst rating the BBB can issue. They are absolute shit, and this post will soon fill up with apologists, likely guys who sell people rifles from a company who doesn't give a shit about its customers.

Call ATF and tell them that you think Beretta has lost your gun and is ghosting you about it.

Beretta will call you back soon.

 

[Turkeytider]

I had an issue with a Sako trigger that I tried contacting both Beretta and Sako CS. No responses from either after numerous phone calls and emails.
Fortunately, I live relatively close to one of their authorized repair centers (Bolsa Gunsmithing in Westminster, CA). I brought the rifle to them and they fixed my issue quickly and with no fuss. Their recommendation was to contact one of the Beretta/Tikka/Sako authorized repair centers if ever you have a problem with a Beretta/Tikka/Sako firearm, and they can deal with "corporate" for you if necessary.

If it weren`t for Cole`s, I don`t know where people with Beretta guns would get service.

 

[MK20]

@LongRifles Inc. will service your rifle.

 

[Hecouldgoalltheway]

Call ATF and tell them that you think Beretta has lost your gun and is ghosting you about it.

Beretta will call you back soon.

I talked to an attorney about that, one familiar with the firearms industry and these situations, and he told me that I would be wasting my breath. There is no time limit for them to return my rifle.

 

[MK20]

But after 3 years I would assume they lost it and would be concerned.

 

[Hecouldgoalltheway]

I should probably be more wrapped around the wheel of principal here, but I'm not. It was $600 that I've accepted as lost, and they will lose God knows how much in future business from me and my friends, and I'll go on about my business. Life is too short to walk around angry at some shitty Italians..

 

[stephen r]

Dear Dr Death,
The free, promotional Tikka magazine for my new T3X Tactical A1 arrived today, After receiving my new Tikka rifle December 3rd and sending the Beretta website my scanned invoice from the seller, the Beretta folks sent me an email coupon code to use in their online store's shopping cart check-out process. The cost was zero and included the shipping. If you have still not been well served by them, you might try again as something has changed from the poor service their team rendered before now.
Wishing you the best!
Photo of new Tikka T3X Tact A1 with 24" barrel, foldable stock, right-hand bolt, and Kahles 525i DLR with SKMR4 reticle and left-side windage with added Tenebraex FlashKill hood on Spuhr 4616 mount... and a vintage Gitzo Tripod and Hog Saddle MOD7

 

[Cluggins]

Herein lies the reason I will never own a Beretta/Tikka product. They make some of the best stuff in the industry, but I cannot abide anyone not standing behind their product.

 

[carbonbased]

I talked to an attorney about that, one familiar with the firearms industry and these situations, and he told me that I would be wasting my breath. There is no time limit for them to return my rifle.

You keep complaining about this. Just write a short letter (an actual paper letter) to your state’s Attorney General. Enclose a copy of that letter with a note explaining what you’re doing with the AG and send to Tikka HQ in Finland.

I’m telling you, shit will fucking happen pronto.

I did as much and I got a new $12k BMW V8 engine due to their Nikasil blocks being eaten away by US gas (too much sulfur). I cc’d BMW North America and BMW Germany (again, paper letter. Paper letters make things happen).

I mean, wtf? It would take you 1 hr tops. There is no fucking way I’d let a multinational corporation take me to the cleaners without a fight.

Hell, if you bought the gun in the state you reside in, take them to small claims court.

Just quit bitching about it and act, man.