I have been reading a lot of negative posts about QC issues, rants and rage about service and products, and I figured I would share some positive news from my home-front. Please note that at no time will I bash a company or product as I believe that every industry, and I have seen plenty in my career, has the occasional oops in product. People as well as machines are not perfect, and never will be. Please do not turn this into a bash-fest, the sole reason for this is to commend the customer service as well as the Performance Center at Smith and Wesson. I firmly believe that a company or a tradesman should be given the chance to correct an issue that arises, and they deserve the respect of being commended for outstanding customer service.
I purchased this Smith and Wesson Bodyguard 38 for the express purpose of simplicity for my wife to use for personal defense. Features included, and the simplicity of a revolver make this snubby a perfect match for her. When I got it home, my wife and myself went over it, and she was dry-firing it to familiarize herself with it prior to heading out to the range. That is when she told me the trigger was “stuck”. I can figure you can guess my reaction… What? A stuck revolver? Sure enough, after inspecting it myself, the locking mechanism and the indexing were locking up the pistol. A quick call to Smith and Wesson, and a return label was next day FedEx’d to my house for return. Not even five days later, I received a call from the Performance Center saying that they could not get the Bodyguard to function correctly, and that they were replacing it with a new one, and that I should receive it within two weeks. Sure enough, eight days later it showed up at my door.
I was impressed with the level of communication, as well as the commitment to customer service, and standing behind their product. Honestly, this was the first Smith and Wesson product I had ever bought as I primarily carry and shoot Glocks. I also have two 1911’s, one a Springfield Armory Loaded A1 (currently a safe queen), and a Taurus PT1911 that I use as a truck gun, and was in the market for another. This recent interaction with the company weighed heavily on my next purchase. I was shopping for a general use 1911, and came across the SW1911 “E” series. I am no 1911 purest by any means, so things like an external extractor will not cause me not to buy a great gun. I picked it up for a steal, and went to the range. I proceeded to send 200 rounds downrange without a single malfunction, broke it down, cleaned it, and sent another 200 rounds with it functioning perfectly. And by the way, the brass flies out, I mean it was launching when ejected, but extremely consistent. I am currently waiting on a new set of grips to arrive, and I stole a pair of my G10 grips from my box-O-parts. I added a Wilson Combat Stainless Mag-well, and I think I am actually done with this one. The trigger has lightened enough that I can feel a difference over the course of about 600 rounds to date.
I would suggest these for anyone, and I have complete faith in Smith and Wesson’s customer service after my pleasant interaction with them. So, here she is in her current form.
Maybe some HD Night Sights...
I purchased this Smith and Wesson Bodyguard 38 for the express purpose of simplicity for my wife to use for personal defense. Features included, and the simplicity of a revolver make this snubby a perfect match for her. When I got it home, my wife and myself went over it, and she was dry-firing it to familiarize herself with it prior to heading out to the range. That is when she told me the trigger was “stuck”. I can figure you can guess my reaction… What? A stuck revolver? Sure enough, after inspecting it myself, the locking mechanism and the indexing were locking up the pistol. A quick call to Smith and Wesson, and a return label was next day FedEx’d to my house for return. Not even five days later, I received a call from the Performance Center saying that they could not get the Bodyguard to function correctly, and that they were replacing it with a new one, and that I should receive it within two weeks. Sure enough, eight days later it showed up at my door.
I was impressed with the level of communication, as well as the commitment to customer service, and standing behind their product. Honestly, this was the first Smith and Wesson product I had ever bought as I primarily carry and shoot Glocks. I also have two 1911’s, one a Springfield Armory Loaded A1 (currently a safe queen), and a Taurus PT1911 that I use as a truck gun, and was in the market for another. This recent interaction with the company weighed heavily on my next purchase. I was shopping for a general use 1911, and came across the SW1911 “E” series. I am no 1911 purest by any means, so things like an external extractor will not cause me not to buy a great gun. I picked it up for a steal, and went to the range. I proceeded to send 200 rounds downrange without a single malfunction, broke it down, cleaned it, and sent another 200 rounds with it functioning perfectly. And by the way, the brass flies out, I mean it was launching when ejected, but extremely consistent. I am currently waiting on a new set of grips to arrive, and I stole a pair of my G10 grips from my box-O-parts. I added a Wilson Combat Stainless Mag-well, and I think I am actually done with this one. The trigger has lightened enough that I can feel a difference over the course of about 600 rounds to date.
I would suggest these for anyone, and I have complete faith in Smith and Wesson’s customer service after my pleasant interaction with them. So, here she is in her current form.
Maybe some HD Night Sights...
