I have to give a shout out to Vortex Optics and their GREAT warranty and customer service. Wednesday I received a new Vortex PST 1-6x24 that I am putting on an gun to give to a friend on Sunday who will be celebrating 20 years in Army Special Forces. When I first mounted the scope the illumination worked fine, but after shooting a few rounds through it yesterday it would only turn off part of the time. I called Vortex customer service to have them trouble shoot. While on hold I got the scope functioning properly, but the customer service rep (her name was Erika) politely insisted that I send the scope back. Her reasoning was that the scope might fail again, and anything less than perfect would not be good enough. I told her that I appreciated that, but that it was imperative that I have the gun and scope good to go by Sunday. She said, "No problem, we want to take care of this soldier as much as you do. I will overnight you one right now with a return label so you can send the first one back". I told her that would be great and started to give her my credit card number. She then told me that she did not need it, she would send the new scope at no charge, and that she trusted me to send the first one back!
I have to say that I was truly blown away by this, and I will be a Vortex user and fan from now on. Great job Vortex and Erika, and thank you for supporting a super product with excellent customer service!
I have to say that I was truly blown away by this, and I will be a Vortex user and fan from now on. Great job Vortex and Erika, and thank you for supporting a super product with excellent customer service!