Re: WARNING ~ tacticalrifles.net ~ My experience
Better companies compromise when it comes to customer service,
Even if that means owner education, you have to compromise to make things right and I am sure if they were open to discussing the original issue the owner would have never bothered to go to an outside smith to fix the rifle. The idea that you do no wrong or that it is some grand conspiracy to make you look bad is not worth the effort or the aggravation, it's better to own the product, good or bad.
There are tons of examples of problems on here, and there are just as many examples of the right way to handle it and the wrong way to handle it. This is an example of the wrong way. The right way would have been to do everything possible to get the rifle back and make it right. Letting it out of your control, dis-enfranchising the owner towards your product and company is not a good way of doing business in the digital world.
As they say, 1 ah shit wipes out a 100 attaboys and in the day and age of YouTube, it's even more so relevant. Heck look at all the service site like an Angie's List or Service Magic made to give customer reactions and responses to work done by contractors. You go on there and you feel even ounce of the good or bad a customer has with your work.
People more so want to hear about the bad, and dismiss the good spoken about a company online, but the bad is taken to heart so much faster, people want to avoid at all costs. The good is dismissed 75% of the time as being a shill or bought and paid for, but when a persons spends money and then spends more money to get it fixed, that is taken as gospel. That is why you have to excel in customer service.
Tip of the day, no charge.