Where are the days when a merchant/retailer/business owner would bend over backwards in order to ENSURE total customer satisfaction? What happened to the time when merchants/retailers/business owners weren't afraid to put their name on what they sold or the service they provided because they knew that they would do right by the customer in hopes of gaining future business.
Now it seems like most guys out there only want the money out of your pocket and nothing more. It's like once the deal is sealed, you become just a number to them and in some instances a nuisance.
I'm sure that it wasn't always like this because if it had been, there is no way they would have attained the status that they now have. I'm sure that when they were trying to make a name for themselves, when they NEEDED to make a name for themselves they were more sensitive to customer needs.
I guess these things tend to happen to a degree with a companie's rise in popularity and some of it is okay. To a degree. What isn't acceptable though is when the merchant fails to listen to the needs/wants of the customer. To the point where the order is botched not once but several times.
Or worse when the lines of communication totally shut down. I'm not one to call every other day asking for a status check because I know that if guys are busy answering phones they're not busy making the product. But when I send an email with a legitimate concern/question and it goes unanswered for a week and then I'm provided with a bullshit excuse as to why I wasn't answered, that is unacceptable. If you didn't want to do what I was requesting then you could have just said so, instead of ignoring me to the point that what I was asking had now become impossible.
Was it too much to provide the literature/manuals for the parts/accessories that I paid for? Now I have to hunt around the internet for these manuals. Another thing, the left hand should know what the right is doing. You guys work in the same place so why is a company representative telling me one thing and the bossman telling me something totally different?
Regardless of how bad ass, how awesome the product is that you put out, it means nothing if the customer is left with a sour taste. It's the little things that matter and it's the little things that got you to where you are today. Once you stop doing those things, you will soon find out that there is always someone else out there that is just as hungry as you once were. These guys willing to do those little things that you now deem beneath you. That will make your bottom line suffer.
Your product is superior to most in quality and craftsmanship but for the coin spent, your customer service leaves a lot to be desired.
<span style="font-size: 11pt"><span style="font-weight: bold">-End Rant-</span></span>
Now it seems like most guys out there only want the money out of your pocket and nothing more. It's like once the deal is sealed, you become just a number to them and in some instances a nuisance.
I'm sure that it wasn't always like this because if it had been, there is no way they would have attained the status that they now have. I'm sure that when they were trying to make a name for themselves, when they NEEDED to make a name for themselves they were more sensitive to customer needs.
I guess these things tend to happen to a degree with a companie's rise in popularity and some of it is okay. To a degree. What isn't acceptable though is when the merchant fails to listen to the needs/wants of the customer. To the point where the order is botched not once but several times.
Or worse when the lines of communication totally shut down. I'm not one to call every other day asking for a status check because I know that if guys are busy answering phones they're not busy making the product. But when I send an email with a legitimate concern/question and it goes unanswered for a week and then I'm provided with a bullshit excuse as to why I wasn't answered, that is unacceptable. If you didn't want to do what I was requesting then you could have just said so, instead of ignoring me to the point that what I was asking had now become impossible.
Was it too much to provide the literature/manuals for the parts/accessories that I paid for? Now I have to hunt around the internet for these manuals. Another thing, the left hand should know what the right is doing. You guys work in the same place so why is a company representative telling me one thing and the bossman telling me something totally different?
Regardless of how bad ass, how awesome the product is that you put out, it means nothing if the customer is left with a sour taste. It's the little things that matter and it's the little things that got you to where you are today. Once you stop doing those things, you will soon find out that there is always someone else out there that is just as hungry as you once were. These guys willing to do those little things that you now deem beneath you. That will make your bottom line suffer.
Your product is superior to most in quality and craftsmanship but for the coin spent, your customer service leaves a lot to be desired.
<span style="font-size: 11pt"><span style="font-weight: bold">-End Rant-</span></span>
