***Has anyone had any of the below problems with Kimber? I am also interested in your experience with Springfield. I Considered both before purchasing a 1st 1911, I now wish I would have just had a great local gunsmith build me one for about the same price. Anyway here is my experience.
I purchased a Kimber "Custom Shop" Raptor II in February.
Grievance #1-
The mainspring housing was plastic!! When I asked their customer service rep about this he said, "Sorry thats just how they are." I know this is no wilson combat, Les Baer, etc. but come on if you are selling a "Custom shop" steel frame 1911 that retails for $1400 you can't use something other than plastic?
#2-
Last month the front tritium sight stopped glowing. I realize this can happen to any sight manufacturer but is annoying either way. I shipped it to them and now am out a pistol for who knows how long, which brings us to
#3-
I was told turnaround for this repair would be about 2 weeks, well its been 4 and still no "Custom Shop" pistol back.
#4-
I tried calling Customer Support, First time I called last month I got right through which was great, today I waited on hold for 45 min while I drove home from work with no answer. I realize call centers can get busy so I checked online to shoot them an email for an update.
#5-
NO FREAKING EMAIL CONTACT.
#6-
Not a true custom shop, Straight from FAQ section:
Can I order a firearm built to my specifications?
We are unable to accommodate requests to build individual firearms to customer specifications. You are welcome to send back any Kimber pistol for upgrades to Custom Shop features.
Do you have a Custom Shop for rifles? Do you make left-handed rifles?
Sorry, we do not have a Custom Shop for rifles, nor do we make any left-handed rifles.
***I am also bothered that this pistol only shipped with one crappy factory mag and that the springfields RO usually ship with 3 mags, holster and mag pouch as far as I know
Well thanks for listening to me bitch, this pistol does shoot great and is very aesthetically pleasing. So please dont get me wrong I love the pistol it is just the above things that get on my nerves.
I purchased a Kimber "Custom Shop" Raptor II in February.
Grievance #1-
The mainspring housing was plastic!! When I asked their customer service rep about this he said, "Sorry thats just how they are." I know this is no wilson combat, Les Baer, etc. but come on if you are selling a "Custom shop" steel frame 1911 that retails for $1400 you can't use something other than plastic?
#2-
Last month the front tritium sight stopped glowing. I realize this can happen to any sight manufacturer but is annoying either way. I shipped it to them and now am out a pistol for who knows how long, which brings us to
#3-
I was told turnaround for this repair would be about 2 weeks, well its been 4 and still no "Custom Shop" pistol back.
#4-
I tried calling Customer Support, First time I called last month I got right through which was great, today I waited on hold for 45 min while I drove home from work with no answer. I realize call centers can get busy so I checked online to shoot them an email for an update.
#5-
NO FREAKING EMAIL CONTACT.
#6-
Not a true custom shop, Straight from FAQ section:
Can I order a firearm built to my specifications?
We are unable to accommodate requests to build individual firearms to customer specifications. You are welcome to send back any Kimber pistol for upgrades to Custom Shop features.
Do you have a Custom Shop for rifles? Do you make left-handed rifles?
Sorry, we do not have a Custom Shop for rifles, nor do we make any left-handed rifles.
***I am also bothered that this pistol only shipped with one crappy factory mag and that the springfields RO usually ship with 3 mags, holster and mag pouch as far as I know
Well thanks for listening to me bitch, this pistol does shoot great and is very aesthetically pleasing. So please dont get me wrong I love the pistol it is just the above things that get on my nerves.