No disrepect to you or to Vortex, but their warranty return rate is quite a bit higher than their peer group. I have not seen research or numbers, and those would probably not be publically available, but just from observation and discussion with other dealers, the higher-magnifaction Vortex HD has had a higher proportion of returns, compared to Nightforce, Kahles, Schmidt & Bender. Many reviewers have noted that when you get a good one, it is a good one, but out of the box returns were high, and thus you notice the very liberal warranty. The quality of the glass and the scope is very high, and Vortex has a very high satisfaction rate.
Is this news to you?
Again, not looking for an arguement. The scope is a very high quality scope, and many prefer it over other high-end brands.
Not that one thread is an accurate sample, but here is one you will see comments about a broken Vortex and how responsive customer service is:
https://www.rokslide.com/forums/threads/vortex-warranty-and-service.63118/ These sort of comments are quite common. I have read them here as well. Most Vortex users will comment on how great their customer service is. When I talk to Nighforce, they tell me they get very few calls to customer service.
I am happy to retract the statement if it bothers you. This is what we have heard, and as a business, carry the LPVO Razors, and have not seen any quality issues. Consistency is a factor in quality. Like many have said, they are 100% satisfied with their Razor. Then, you will hear of the guy who had problems out of the box, and 'got a new Razor' My experience is they are world class scopes, but have had a higher proporation of out of the box bad scopes, and that Vortex fixes the problem without question. That is what really matters. I have had bad problems with Hilton Hotels, but got an upgrade to a new room. My view of Hiltion is superior. The fact I got a bad room and they fixed it makes me even more satisfied.