We have had some premium brands at a premium price with atrocious warranties and customer service. Unfortunately, we end up getting stuck in the middle of trying to assist the customer to their satisfaction (That's what she said) and not pissing off our vendor. Depending on the situation we need to assess on the best solution, and at times it could rub either or both sides the wrong way.
It's happened to many times IMO and we take the blunt of it. So some of these companies we are no longer affiliated with whether it's a consistent QC issue, CS issue or long wait times for resolutions. Unfortunately, with lawyers looking for reasons to spend a clients retainer we would never post it online or in writing regardless of having receipts to verify our claims.
You can make the best product in the world, but if you lack in areas like warranty, QC, CS, repair times etc...
I take that into account with trying to find the best product for each individual, whether we carry it or not.
Would I like to sit down with March next time I'm at SHOT and not trying to accomplish everything I needed in just one day? Absolutely! BTW thanks again to
@koshkin and
@Covertnoob5 for your guidance at my first time at Shot Show in 2024.
There are plenty of brands we do not carry that I have and would psrsonally recommend that we do not carry.
I do not own the company so we can't carry every brand that I'd even like to stock.
-Richard