At this point I think insurance adjusters are lower on the shit scale than ambulance chasing lawyers (ahem...Frank Azar). My truck got totaled a few years ago and I got screwed on that as well.
Insurance companies are the biggest crime syndicate in the world. Remember, they are not in the business of paying...
I found all this out with major car accident 4 years ago and surgery last year because of it. Guaranteed replacement cost is a must on everything, high limits, umbrellas. I am well protected now. Wish I knew all that years ago. Paying more each month is peanuts when you need the policy.