Aggravated with Area 419

[Zback]

I purchased a Zero Press from them and asked them to put a 4" ARCA rail I was going to purchase from them in the same box they are shipping the press in and this was their response..."Unfortunately due to the size of the Zero, we are not combining orders with it. Any additional items ordered with the press will ship separately. I apologize for the inconvenience!".

WTF, how can you not put a 4" ARCA in a box big enough for a Zero Press?! Pisses me off.

 

[Stag556]

So you’re mad you had to pay separate shipping for a small part after dropping $1200 on a press?

 

[Zback]

So you’re mad you had to pay separate shipping for a small part after dropping $1200 on a press?

Absofuckinlutely.

 

[Stag556]

Absofuckinlutely.

Have you seen how they package the zero press? They literally had special boxes and foam made for them. I don’t own one but have seen all their posts about it. So I’d guess there really isn’t any additional room.

If you’re dropping $1200 on a piece of bench porn, the shipping fee on a small rail shouldn’t kill you. But that’s just me….

 

[Zback]

Have you seen how they package the zero press? They literally had special boxes and foam made for them. I don’t own one but have seen all their posts about it. So I’d guess there really isn’t any additional room.

If you’re dropping $1200 on a piece of bench porn, the shipping fee on a small rail shouldn’t kill you. But that’s just me….

I have not seen how they ship them, but look forward to it since they could not slide a 4" ARCA rail that is paper thin inside the box.

Of course the shipping is not going to break me. I was just trying to avoid having to pay $15 more for a ARCA rail that weighs a couple ounces, It is the principle of the situation.

 

[TonyTheTiger]

If I try really hard I could almost understand being frustrated by this. But I can't begin to fathom the need to start a thread about it.

 

[Zback]

If I try really hard I could almost understand being frustrated by this. But I can't begin to fathom the need to start a thread about it.

It is called venting. Forgive me for being upset because I perceived them as being lazy. When the press comes in and if there is no room in the box, I'll come right back here and eat crow.

 

[roostercogburn98]

When the press comes in and if there is no room in the box, I'll come right back here and eat crow.

 

[Changed]

You should see what happens when people call them area 4-Nineteen.

 

[_Windrider_]

Watch this. Then make sure the crow is cooked fully

 

[Zback]

Watch this. Then make sure the crow is cooked fully

Watching that just pisses me off more. They could have for sure threw a ARCA rail on top of that or under the foam. You cannot tell me a 4" long and 5mm thick could not lay on top of that.

 

[Jcarpenter223]

You should see what happens when people call them area 4-Nineteen.

I thought it was area forty one 9

 

[UpSideDown]

If I had a high volume of streamlined production and shipping to perform, that I wanted to keep streamlined during the largest manufacturing crunch of all of our lifetimes, I would be happy to put a small part in a second box rather than place that part into a dedicated packaging solution at a net loss of ten minutes including email time, at the risk of multiple parts getting damaged by bending or scratching during transit, and the risked loss of several man-hours of labor and hundreds of dollars in shipping and refinishing or scrapped parts.

 

[Captrjc]

I’m gonna guess that they just simply don’t want to take a chance of the press getting damaged in any way. They are obligated to get that press to you in near perfect condition. Honestly, I wouldn’t do it either. What would you do if they agreed and that rail somehow scratched it up? Who would be responsible? I don’t know! Maybe I’m just jealous….. that is a damn nice piece of equipment. Hopefully it’s runs as nice as it looks.

 

[Steel head]

 

[hafejd30]

Maybe they just don’t feel like catering to whining little bitches

 

[Islander]

It’s quite possible that they do a “production run” of presses and they are already packed and possibly sealed sitting in a warehouse or shipping area. So having to go get one and add something to the box might be an issue. Not sure if that’s the case or if they make and package them “one off” per order, which wouldn’t be very cost effective.

 

[tsu45]

You need more responsibility in your life.

 

[MCHOG]

I swear if I were a company rep and I saw this thread, I would cancel the order and issue a refund. I wouldn’t want someone like this as a customer. Not worth it. They have enough loyal and eager future customers. They don’t need this guy starting threads like this. As an owner of the press, he’ll certainly find something else to complain about. I’d say go be little bitch somewhere else.

 

[ma smith]

I’m gonna guess that they just simply don’t want to take a chance of the press getting damaged in any way.

If they don't have free shipping on $1000 purchases, thats a different complaint.

Keeping apart objects so they don't inflict damage on other objects is smart

 

[n2ishun]

I was going to say that if you don't like the way a company does stuff, buy the damn company and have them do it how you prefer.
Pretty much the only way I know how to really get them to do things your way.
It ain't Burger King fer chrissakes.

 

[Raufoss]

So many butthurt Area 419 fanboys….

They can totally put a 4 inch rail in the box they are just to lazy to do it.

Stop defending them

 

[Zback]

I swear if I were a company rep and I saw this thread, I would cancel the order and issue a refund. I wouldn’t want someone like this as a customer. Not worth it. They have enough loyal and eager future customers. They don’t need this guy starting threads like this. As an owner of the press, he’ll certainly find something else to complain about. I’d say go be little bitch somewhere else.

Lol well you ain't a company rep and the packaged has shipped, got any other brain busters for us

Maybe they just don’t feel like catering to whining little bitches

View attachment 7829055

So they don't cater to you is what you're telling me.

So many butthurt Area 419 fanboys….

They can totally put a 4 inch rail in the box they are just to lazy to do it.

Stop defending them

No doubt, it really is indefensible. These guys can keep trying to rationalize this, but it is a freakin 1.5oz rail that is like 5mm thick. Just pure laziness. If they provided me with some kind of logical explanation I might have understood.

If they don't have free shipping on $1000 purchases, thats a different complaint.

Keeping apart objects so they don't inflict damage on other objects is smart

Lol how was this 1.5oz rail going to damage anything. Get real.

 

[UpSideDown]

When your 1.5 ounce arca rail shows up crooked and the finish on both the press and the rail are scuffed off because they acquiesced to your request, will you send them a thank you email because of the $8 shipping you saved?

 

[Haney]

Fuck those guys if they charge you for shipping the rail

 

[Haney]

I was going to say that if you don't like the way a company does stuff, buy the damn company and have them do it how you prefer.
Pretty much the only way I know how to really get them to do things your way.
It ain't Burger King fer chrissakes.

That comes as ignorant .

 

[Haney]

When your 1.5 ounce arca rail shows up crooked and the finish on both the press and the rail are scuffed off because they acquiesced to your request, will you send them a thank you email because of the $8 shipping you saved?

Sweet story bro.

 

[Haney]

Maybe they just don’t feel like catering to whining little bitches

View attachment 7829055

Or little fudge packers like you ?

 

[iceng]

You should see what happens when people call them area 4-Nineteen.

Err.. its area 41-nine... Ugh...

 

[Haney]

I swear if I were a company rep and I saw this thread, I would cancel the order and issue a refund. I wouldn’t want someone like this as a customer. Not worth it. They have enough loyal and eager future customers. They don’t need this guy starting threads like this. As an owner of the press, he’ll certainly find something else to complain about. I’d say go be little bitch somewhere else.

When you get the money to buy one let us know. Then you can have opinion. Right now you just look like a poor person giving advice .

 

[iceng]

He said he owns the press.. twit.

Also as a manufacturer of firearms and accessories. Often parts are packages and then sent en-mass to an external warehouse management firm. They (the firm) handles all orders, deliveries, etc. It helps manufacturers focus on making awesome gear, and streamlining things like stock levels, management, RMA, etc..

It may legit be out of their hands, and cant correctly fulfil your request... You twit.

 

[TonyTheTiger]

@Haney I'm proud of you. 5 posts in a row without complaining about Trump.

 

[LawnMM]

 

[Zback]

When your 1.5 ounce arca rail shows up crooked and the finish on both the press and the rail are scuffed off because they acquiesced to your request, will you send them a thank you email because of the $8 shipping you saved?

Lol ARCA rail bent?! Press scuffed?! How when they aren’t in contact with each other in the box? Y’all need to pull 419’s appendage out of your mouth, stop thinking with your heart and use your brain for a moment and think about how you’re trying to rationalize this. Also shipping for that 1.5oz rail was $16 and that was the cheapest option

 

[Cascade Hemi]

It's in the box OP, A419 milled the rail right into the press.

 

[2aBaC̶a̶]

I was going to order a Zero Press today, but after reading this thread I changed my mind.

 

[Cascade Hemi]

I was going to order a Zero Press today, but after reading this thread I changed my mind.

I just submitted an RGA for my Zero press and three extra turrets. They better not charge me shipping on the turrets.

 

[fdkay]

I notice how the dimensions of the ARCA rail changed, first it was "paper thin" then 5mm, a standard piece of copy paper is approximately .004 in thick four you MOA guys or 0.1 mm thick for you mil guys.
Either way, there is a HUGE difference between paper thin and 5mm

 

[flyer1a]

Interesting thread.

OP, send me your order number. Happy to comp/refund the shipping on the rail.

Worth noting, if you order the rail at the same time as the press, our shipping calculator will charge you approximately $0.10 extra for the rail, as it is meant to calculate by weight/volume, so it would "put the tiny little rail in the box" when it comes to charging you, we spend the money of our own volition to ship items separate, no cost difference to you. I could be wrong, but it sounds like you tried to order as an add-on separate purchase.

At this time, we are assembling and packaging presses in their own area and process. When you order a press, it comes to shipping in a pre-sealed (stapled, you'll see when you get it) box that only includes the press. I have made the decision, so be mad at me but if you get mad at our team we will have other issues, that those boxes do not get opened for anything. Period. This means that the person in our shop that does final QC and staples the box is responsible for what you open. I understand some disagreement with this, but this is the decision we have made and will stand by. It is worth noting that this has resulted in thousands of presses being shipped all over the planet, and - with the exception of one that was clearly opened and stolen when passing through Turkey - there have been no instances of damage to presses in the process. Boxes have been beaten up or mistreated by shippers, but we spend more to package and protect these presses than most other companies spend to fully manufacture their presses.

He said he owns the press.. twit.

Also as a manufacturer of firearms and accessories. Often parts are packages and then sent en-mass to an external warehouse management firm. They (the firm) handles all orders, deliveries, etc. It helps manufacturers focus on making awesome gear, and streamlining things like stock levels, management, RMA, etc..

It may legit be out of their hands, and cant correctly fulfil your request... You twit.

To answer here, our assembly and shipping (along with manufacturing, QC, all of it) happens in the same building. We control our processes. This inconvenience to OP is one that we have built controls around. Again, an inconvenience, and everything we do isn't perfect all the time in every situation, but we have invested a great deal to keep things under one roof whenever possible.

 

[ACard]

Interesting thread.

OP, send me your order number. Happy to comp/refund the shipping on the rail.

Worth noting, if you order the rail at the same time as the press, our shipping calculator will charge you approximately $0.10 extra for the rail, as it is meant to calculate by weight/volume, so it would "put the tiny little rail in the box" when it comes to charging you, we spend the money of our own volition to ship items separate, no cost difference to you. I could be wrong, but it sounds like you tried to order as an add-on separate purchase.

At this time, we are assembling and packaging presses in their own area and process. When you order a press, it comes to shipping in a pre-sealed (stapled, you'll see when you get it) box that only includes the press. I have made the decision, so be mad at me but if you get mad at our team we will have other issues, that those boxes do not get opened for anything. Period. This means that the person in our shop that does final QC and staples the box is responsible for what you open. I understand some disagreement with this, but this is the decision we have made and will stand by. It is worth noting that this has resulted in thousands of presses being shipped all over the planet, and - with the exception of one that was clearly opened and stolen when passing through Turkey - there have been no instances of damage to presses in the process. Boxes have been beaten up or mistreated by shippers, but we spend more to package and protect these presses than most other companies spend to fully manufacture their presses.




To answer here, our assembly and shipping (along with manufacturing, QC, all of it) happens in the same building. We control our processes. This inconvenience to OP is one that we have built controls around. Again, an inconvenience, and everything we do isn't perfect all the time in every situation, but we have invested a great deal to keep things under one roof whenever possible.

Very nicely done gentleman

 

[Zback]

Interesting thread.

OP, send me your order number. Happy to comp/refund the shipping on the rail.

Worth noting, if you order the rail at the same time as the press, our shipping calculator will charge you approximately $0.10 extra for the rail, as it is meant to calculate by weight/volume, so it would "put the tiny little rail in the box" when it comes to charging you, we spend the money of our own volition to ship items separate, no cost difference to you. I could be wrong, but it sounds like you tried to order as an add-on separate purchase.

At this time, we are assembling and packaging presses in their own area and process. When you order a press, it comes to shipping in a pre-sealed (stapled, you'll see when you get it) box that only includes the press. I have made the decision, so be mad at me but if you get mad at our team we will have other issues, that those boxes do not get opened for anything. Period. This means that the person in our shop that does final QC and staples the box is responsible for what you open. I understand some disagreement with this, but this is the decision we have made and will stand by. It is worth noting that this has resulted in thousands of presses being shipped all over the planet, and - with the exception of one that was clearly opened and stolen when passing through Turkey - there have been no instances of damage to presses in the process. Boxes have been beaten up or mistreated by shippers, but we spend more to package and protect these presses than most other companies spend to fully manufacture their presses.




To answer here, our assembly and shipping (along with manufacturing, QC, all of it) happens in the same building. We control our processes. This inconvenience to OP is one that we have built controls around. Again, an inconvenience, and everything we do isn't perfect all the time in every situation, but we have invested a great deal to keep things under one roof whenever possible.

I appreciate you coming on here and shedding light on this. I did exactly what you thought, I tried to add it on as a separate order. This all makes a little more sense than the short response I got from CS about it not being possible. I also appreciate the offer to refund shipping, but I never went through with placing the rail order. Once again, appreciate the offer and you coming on here to clear things up.

 

[flyer1a]

I appreciate you coming on here and shedding light on this. I did exactly what you thought, I tried to add it on as a separate order. This all makes a little more sense than the short response I got from CS about it not being possible. I also appreciate the offer to refund shipping, but I never went through with placing the rail order. Once again, appreciate the offer and you coming on here to clear things up.

We get hundreds of calls and emails a day. We have a bank of "stock" responses that our team uses for frequent issues, including the one you asked. They are often fairly short and direct like this one, because we don't want to confuse subjects any more than required.

Again, there is always opportunity for people to jump on a forum (typically namelessly) and talk about all the ways they'd do it better, but this has been part of balancing our team's time with efficient responses and overhead expense control.

Thank you for being a customer, you'll love your press!

 

[roostercogburn98]

 

[Raufoss]

We get hundreds of calls and emails a day. We have a bank of "stock" responses that our team uses for frequent issues, including the one you asked. They are often fairly short and direct like this one, because we don't want to confuse subjects any more than required.

Again, there is always opportunity for people to jump on a forum (typically namelessly) and talk about all the ways they'd do it better, but this has been part of balancing our team's time with efficient responses and overhead expense control.

Thank you for being a customer, you'll love your press!

Proper CS practice do not include pre made answers that create confusion and doesn’t answer the customer questions.

There is good seminars and training available in 2022. No excuse for under tier customer service.

 

[Zback]

View attachment 7829521

I acknowledge I was under the impression they was telling me there was no physical way the rail could not be shipped in the box. That was not the case obviously as noted above. Now for all you idiots that suggested that it could not physically fit in the box, he did not say that, he said he made the choice to seal it and not put anything in there and I respect that answer. Some of yall acted like it was physically impossible to fit a piece of paper in that box.

I notice how the dimensions of the ARCA rail changed, first it was "paper thin" then 5mm, a standard piece of copy paper is approximately .004 in thick four you MOA guys or 0.1 mm thick for you mil guys.
Either way, there is a HUGE difference between paper thin and 5mm

Either way when I get the box, I'll bet you both would fit in there.

 

[flyer1a]

I acknowledge I was under the impression they was telling me there was no physical way the rail could not be shipped in the box. That was not the case obviously as noted above. Now for all you idiots that suggested that it could not physically fit in the box, he did not say that, he said he made the choice to seal it and not put anything in there and I respect that answer. Some of yall acted like it was physically impossible to fit a piece of paper in that box.

Either way when I get the box, I'll bet you both would fit in there.

It's certainly possible. At one time we put dust covers in with them (at first they were included as a promo, later on they were included as an add-on purchase) but we don't say that the other items wouldn't fit.

It's a process choice we make, not a constraint on what's possible. If we didn't have air space at the top we couldn't seal with staples, which we have found to be more secure and efficient in our process than tape.

Again, not telling anyone their thoughts are wrong or stupid or anything, but I want you guys to understand why we do things the way we do. Transparency is important to us, even when I know anything we say on a forum like this one will be anonymously heckled.

 

[Zback]

But you just said you did NOT order the rail.

You ever think I could....just possibly....maybe....already have one....

 

[2aBaC̶a̶]

You ever think I could....just possibly....maybe....already have one....

Wait , you didn't even order the rail?

And you're aggravated?

We're you expecting them to just toss one in the bag like an extra fortune Cookie at Panda Express?

 

[roostercogburn98]

Wait , you didn't even order the rail?

And you're aggravated?

We're you expecting them to just toss one in the bag like an extra fortune Cookie at Panda Express?

I ordered a rail from MDT on Monday. I asked them if they could put it in a customers box that lived close to me and we could meet somewhere to split up the order. For some strange reason they said no??

 

[fdkay]

You ever think I could....just possibly....maybe....already have one....

So, why would you worry about ordering a rail that you didn't need, because, you know, you already have one.
You throw a temper tantrum like a 2 year old, then admit that you didn't even order that damn rail that they couldn't put in the box, and now claim that you already have one.