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Are my expectations out of line?
- Thread starter Zero520
- Start date
Also don’t think you need a new chassis. I think that can be reworked just fine. I ended up doing the same to my AX chassis for the bighorn and it looks worse. Performs very well though which is what I care about.
Then again I did it myself.
Then again I did it myself.
I have split feelings on this. On one hand, I agree with you. Send me new skins and I'll take it to someone else to fix the frame and new skins to match.
On the other hand, I paid this company over $2,000 for the chassis, shipping and gunsmithing. I don't know that it's THAT irrational for me to ask for a replacement. I'm happy to send this one back to them (on their dime) and allow them to correct their work for another buyer down the road.
At the end of the day they could tell me to kick rocks. If I don't feel like the restitution is satisfactory I'll post the company/gunsmith to the forum, clean up the skin a bit myself and move on with life. I guess it's just a risk I'm willing to take.
I hear you Lenny. You and the others are right that it can be cleaned up (to a certain extent - you can't put material back), and function just fine.
I guess there is also a bit of principle at play here for me. I try to be reasonable with my expectations, which is the primary reason for this thread. I wasn't sure if I should just take it on the chin and move on with life or pursue some form of action.
We'll see how they reply and take it from there. If this is their quality of work and they stand behind it, then the community deserves to know that. If they decide to accommodate my requests, well then the community deserves to know that as well.
Time will tell.
I would absolutely ask for a new chassis, or a refund to get a new chassis elsewhere. I think it is a matter of principle, even if the rifle shoots just fine. Assuming this is from a reputable shop, the OP has the right to assume a certain level of expert workmanship. That workmanship is clearly lacking here.
I buy custom rifles to get a perfectly executed implementation of my project vision. This is a very competitive industry, and there are too many other shops that will do this work to perfection to tolerate crap like that.
I buy custom rifles to get a perfectly executed implementation of my project vision. This is a very competitive industry, and there are too many other shops that will do this work to perfection to tolerate crap like that.
Tagging in
If they don’t fix it your planning to hang them anyways, if they correct it as you requested your still planning to let us know who it is as well. Just let it out big guy
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I don't think the OP is asking for too much. if they did give him a new chassis in exchange of his current one, he's going to have to pay someone else to redo the work that he should've gotten the first time. this is just the nature of the beast when you own a business. you accept the risk and it's in the smiths ethic to make it right. if he chooses not to, then that's dirty on his part. bottom line the OP PAID for a service/product and he feels that and it's also clear that it wasn't delivered in the condition anyone else on here would accept. period. no argument there.
the way I see it, the OP more than likely has lost trust and confidence in this "Gunsmith" even if he makes it right, I'm sure he's going to think twice before going down this road again. I think what bothers me the most is that someone actually looked at that and said "this looks good, I'm finished. this customer is going to be happy" and boxed it up for shipment. that's piss poor in my opinion.
the way I see it, the OP more than likely has lost trust and confidence in this "Gunsmith" even if he makes it right, I'm sure he's going to think twice before going down this road again. I think what bothers me the most is that someone actually looked at that and said "this looks good, I'm finished. this customer is going to be happy" and boxed it up for shipment. that's piss poor in my opinion.
You should get a video of Captain McDowneyface from the 'climate change' thing, and splice words onto it on how fucked up that work is.
from My experiences most Long gun Builders/Smiths usually go the extra mile...and this looks like a armslist job gone bad. best of luck they fix this for you but i have to bet they will not send you a new chassis at most youll get a partial refund
Update...received an email from one of the owners. Will post back here to let everyone know how the conversation goes.
Sounds like the initial reaction from the smith is the right kind of reaction. Hopefully it continues to be positive.
I'll agree that I think your initial demand was a bit heavy-handed. IMO, if someone screws up, the best approach is to ask what they plan to do to make it right, and counter from there if you think it's unacceptable.
I'll agree that I think your initial demand was a bit heavy-handed. IMO, if someone screws up, the best approach is to ask what they plan to do to make it right, and counter from there if you think it's unacceptable.
I figured this was going to go one of three ways.
- Someone would take charge and make this right (Ill be honest, I gave this a low chance of happening). Stick to your guns, because the conversation could be a total bullshit way of trying to de-escaluate but not really doing anything.
- Someone would 'understand your frustration' while blaming said shit work on Bob who is 97 and blind and then offering you a Blackhawk sling and Butler Creek scope caps for a scope size you dont own as 'compensation'
- You being lectured on how busy they are, they just moved their shop, you're harassing them, there's no way they did that and it had to have been you now trying to extort free shit out of them with your SH posting, and a mention of 'our lawyer'.
- Someone would take charge and make this right (Ill be honest, I gave this a low chance of happening). Stick to your guns, because the conversation could be a total bullshit way of trying to de-escaluate but not really doing anything.
- Someone would 'understand your frustration' while blaming said shit work on Bob who is 97 and blind and then offering you a Blackhawk sling and Butler Creek scope caps for a scope size you dont own as 'compensation'
- You being lectured on how busy they are, they just moved their shop, you're harassing them, there's no way they did that and it had to have been you now trying to extort free shit out of them with your SH posting, and a mention of 'our lawyer'.
Tag for the response. If it was my shop I would attempt a Rework, if customer is still unsatisfied with Rework issue a refund.
Sounds positive thus far, I hope situation maintains current trajectory & they get you all fixed up. The unfortunate thing is (and OP seems level-headed enough to know this) that this owner probably had zero knowledge of this situation prior to getting an email from an unsatisfied customer... Guess that's when it sucks being the owner. Looks like he's poised to handle it well though.
Hi all,
Just got off the phone with the owner and I am overwhelmed with the recompense they are offering. They are sending me an overnight return label to ship the rifle back, will be giving me a new chassis in addition to the work required to fit the action, and refunding me the full costs of the chassis and services.
Many of you will be irritated with me for this, but I am not comfortable sharing the name of the company. If I felt other customers were at risk of this happening to them, I would absolutely share. It's not to say that it can't/won't happen again in the future, because everyone makes mistakes. What's important is what they are doing to make it right. All of that said, it would be unfair to tarnish their name and reputation because of this one-off scenario that could have more negative implications to their company/brand/image down the line.
I will update the thread once the new rifle is received so you all can judge the quality of the work for yourselves.
Just got off the phone with the owner and I am overwhelmed with the recompense they are offering. They are sending me an overnight return label to ship the rifle back, will be giving me a new chassis in addition to the work required to fit the action, and refunding me the full costs of the chassis and services.
Many of you will be irritated with me for this, but I am not comfortable sharing the name of the company. If I felt other customers were at risk of this happening to them, I would absolutely share. It's not to say that it can't/won't happen again in the future, because everyone makes mistakes. What's important is what they are doing to make it right. All of that said, it would be unfair to tarnish their name and reputation because of this one-off scenario that could have more negative implications to their company/brand/image down the line.
I will update the thread once the new rifle is received so you all can judge the quality of the work for yourselves.
If/when everything is all said and done and you're happy, I think it's fair to name the company. IMO, any company can have a rifle slip through with an issue, and it's the way they handle it that makes all the difference. If they deliver as promised, I'd say they deserve praise for going above and beyond to make it right.
Awesome to see that there are companies out there that still handle business in a positive way and taking care of things.
"Outing" the company at this point, I cant say would be a good or bad thing.
Great, in how they handled business. Like someone said, it could have been someone new and untrained and it just went out the door without a good QC.
Bad, obviously with the quality of that specific work, but they offered to fix it and seem eager to do so... so maybe just a "less than great"?
As a potential customer, seeing this post wouldn't steer me away from doing business with them. It would make me feel more comfortable that I would be taken care of.
"Outing" the company at this point, I cant say would be a good or bad thing.
Great, in how they handled business. Like someone said, it could have been someone new and untrained and it just went out the door without a good QC.
Bad, obviously with the quality of that specific work, but they offered to fix it and seem eager to do so... so maybe just a "less than great"?
As a potential customer, seeing this post wouldn't steer me away from doing business with them. It would make me feel more comfortable that I would be taken care of.
I think it’s fair to name them as this will probably boost their business. Ere is a reason people enjoy hearing about positive customer service experiences. The older I get the more I focus on customer service rather than the cheapest price I can get.
There is something about just knowing you’ll be taken care of.
There is something about just knowing you’ll be taken care of.
I’m just gonna say what everyone is thinking.
I was hoping for shit show response. Cause it’s the internet and good news is boring ??
I was hoping for shit show response. Cause it’s the internet and good news is boring ??
I totally respect your thought process / decision. If it were me, I would - after getting a functioning product - consider doing a separate positive post on your rifle and who did the work, leaving out all this. If / when they deliver, I would think they have earned a positive review and support.
Well Im sure as hell not going to put up my torch and pitchfork quietly. Lets burn this shit down anyways!
Glad it worked out in your favor but i would wait to sing their praise until the rifle is back in hand and you have received what you originally expected.
It may have been just as simple of a mistake as putting it on the wrong rack in the shop, or something like that.
Or, maybe it was Friday when they worked on it. Did you get a shipping notice on Monday?
I would still love to know who the fuck thought that work was going to be acceptable.
Just to see what fucking failure looks like.
There should be an asshole test before you’re allowed to join SH. All these newbies coming in posting unhelpful bullshit like the above.
OP, glad they are working with you. They fucked you. Don’t be afraid to fuck them back.
Eurodriver,
Just out of curiosity, what happened to your thread about your dope and computer not matching??
Snowflaking I see.. no wonder you have such a great reaction score.
Oh and by the way, my information is not off base. It is realistic and probably as far as he’ll be able to get.
Because you’re hurt over another thread; then come here and do this, shows the character you are.
Op. Sorry to respond to this in your post. Carry on, wish you the best. But really the metal part of your Chassis is fine. Even if you go to court, especially if you do, full replacement, refund of work charges and freight would not be easy to get.
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Still butthurt because you couldn’t google simple answers to questions asked a million times?
The member you quoted is definitely not a "newbie".
The OP just wants what he paid for,
I just want to finish my pornhub video without another email notification popping up about this thread,
Let’s compromise and wait to here what the company actually does for the OP and go from there
NOW, Back to the task at hand, literally
I just want to finish my pornhub video without another email notification popping up about this thread,
Let’s compromise and wait to here what the company actually does for the OP and go from there
NOW, Back to the task at hand, literally
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In this thread we find out who has yet to discover how to use a split screen.
Your problem there is that your email notification is not that of random suction sounds. If you can’t prevent it, hide it!
In my opinion this is exactly the company I WOULD want to do business with. At the end of the day mistakes happen, things squeak by even the best of the best, ultimately the service rendered AFTER a purchase is made, is the most telling aspect of a company. Kinda wish I who they were so i could give them some business on my next build. Glad it sounds like its being handled exactly as it should.
Op that’s way better than I have seen and been around this stuff along time. Frank remembers the days of of Tactical.net and crappy work done by many smiths.. Seldom does one get what you were offered. It might be nice to ask the owner if he would like his named mentioned.
The shop stood up super tall..
The shop stood up super tall..
I agree with the dude above. I’m sure everyone is curious to know the shop’s name - not for added drama but because their rectification of this says more about them than letting this slip out the door did.
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I deleted it because I was embarrassed for asking such a stupid question. Thanks for showing me the light @Dthomas3523 and @Diver160651
Sorry for the thread drift OP. I am a snowflake.
I think they're being generous. I would have been happy if they'd cleaned up the plastic parts by hand and the metal parts in a mill. Maybe some compensation like some kind of free of charge accessory (better than Butler Creeks).
They're still going to have to do these modifications to another chassis before you're a happy customer, so it's not over yet. But if you do get everything the way you want it, this company deserves applause.
They're still going to have to do these modifications to another chassis before you're a happy customer, so it's not over yet. But if you do get everything the way you want it, this company deserves applause.
