Gunsmithing Brownell's is unbelieveable !!

[Hellbender]

I bought a Gunsmithing Multi-Vise from them over 15 years ago and the lead screw and nut stripped out recently.

I called them and asked about replacement parts, they forwarded me to tech, and they told me to send it in and they would replace it...the whole vise! I made it clear it had been over 15 years and they said no problems!

Doesn't get much better than that!

I remember paying around $40 or $50 then, they are $300 now!

 

[chpprguy]

Re: Brownell's is unbelieveable !!

Wow, that's good to hear...

 

[Double-edged]

Re: Brownell's is unbelieveable !!

Brownell's is second to none in customer service.

 

[Clark]

Re: Brownell's is unbelieveable !!

I have been buying from Brownells for 15 years, and the only customer service that compares is RCBS.

 

[gunnergirl81]

Re: Brownell's is unbelieveable !!

Thats the reason we still use Brownells also. Their pricing isn't always the best (Midway retail sometimes beats Brownells DEALER), but their CS is top notch. They have never even questioned a return, and that confidence means more than a cheap price.

The only better customer service we've ever seen was Dillon's.

 

[colchester]

Re: Brownell's is unbelieveable !!

Brownells = good people Always liked Dillon precision and Thomson Center as well.

 

[nashlaw]

Re: Brownell's is unbelieveable !!

Dead on regarding CS.

I have found some of their prices to be a bit high, but I still use them because of their customer commitment.

 

[usmcMT]

Re: Brownell's is unbelieveable !!

NEVER had an issue with them since 88. Great service and the gals are great to deal with...

 

[BasraBoy]

Re: Brownell's is unbelieveable !!

They get a BIG +1 from over this side of the pond too!

Even on those items that need State Dept approval to export. Always very helpful and make the process very easy.

 

[Kells81]

Re: Brownell's is unbelieveable !!

I spend a shit ton with them every year and love the shipping aspect of it. If its small they will put it in a $4.95 package or UPS. If its back-ordered off your original order it ships for free. That's why I choose them over Midway 90% of the time. Now you can use the same cart for Sinclair and Brownells which is nice.

 

[EZaccuracy]

Re: Brownell's is unbelieveable !!

I'm with everyone on this one. Our shop does most of our orders through brownells and we never have a problem. I was at Brownells a few years ago for the gunsmith job fair and the people who worked there including the owner were all great people.

 

[gamma]

Re: Brownell's is unbelieveable !!

Ya I can only say the same thing, there very commited alright. You dont have to wait a week to get a reply from any emails, they organise exports like its for fun, great people really.

 

[cuffm4615]

Re: Brownell's is unbelieveable !!

Good to know.

 

[glazer1972]

Re: Brownell's is unbelieveable !!

If Brownell's has what I want I order it from them.

 

[Boogyman]

Re: Brownell's is unbelieveable !!

Ive been dealing with them for 25 years, yes there alittle higher in price but they usually have what I need and customer service is second to none!

 

[STR]

Re: Brownell's is unbelieveable !!

I had a similar experience recently with them, and that's why I buy from them if they have what I need.

 

[JimT]

Re: Brownell's is unbelieveable !!

Brownell's=awesome service. I also LOVE their shipping prices.
RCBS also has unreal customer service.
Dillon Precision is another.

 

[kortik]

Re: Brownell's is unbelieveable !!

Brownells is a real good company to deal with. I supply my Borka Tools multi torque drivers to them, they ALWAYS pay on time and real easy to communicate with... People there is friendly and respectful.

Boris
www.borkatools.com

 

[gom819]

Re: Brownell's is unbelieveable !!

WOW! that's some customer service. I've always had a good experience with them and will always do business with them. Such a great company.

 

[60BDriver]

Re: Brownell's is unbelieveable !!

Wow, great to hear. They are made in the USA, have an excellent reputation, and lifetime warranty. I just backordered the super screwdriver kit from them with all the 1/4" chucks. Can't wait to get it. Still looking for a torque wrench though... SK is number one in the running so far. Any suggestions?

 

[redirt78]

Re: Brownell's is unbelieveable !!

60Driver, the Borka Torque Wrench and the SRA Kit is really handy and works great. The kit fits into your pocket. I will post a link to the thread for it. Check it out

http://www.snipershide.com/forum/ubbthre...696#Post2586696
<span style="font-weight: bold">BORKA TORQUE WRENCH KIT</span> ^

 

[former naval person]

Re: Brownell's is unbelieveable !!

Started ordering from Brownell's in 1965. Never disappointed in customer service. The catalog in those years had about 60 pages.

 

[valentin_84]

Re: Brownell's is unbelieveable !!

It's great to hear that some companies still really stand behind their stuff!

 

[Force_Multiplier]

Re: Brownell's is unbelieveable !!

it's not just customers directly that they're committed to, they also help out the gunsmithing program at Murray State College here in Oklahoma a LOT, and I'm sure the others as well, Larry Potterfield told Murray State to all but fuck off on any help, Brownell's DONATED the new Mills and such that the school needed... I'll use Brownell's too

 

[nashlaw]

Re: Brownell's is unbelieveable !!

Been buying stuff from them for over 20 years.

Recently I placed an order with Sinclair(now owned by Brownells). They left out 150 pcs of .308 brass. I called the day it arrived and the lady never questioned me. It was all "yes, yes, yes" and, "We will get that brass out today."

Good people for certain.

david

 

[Clark]

Re: Brownell's is unbelieveable !!

I started buying from Brownells in 1996, and the customer service has been top notch, for me, for 15 years.

The $300 multi vise at Brownells is a copy of the old Versa Vise.

The $42 parrot vise at Grizzly is a copy of the old Versa Vise.

Someone gave me an old Versa Vise, they are red.

Here is my red vise

 

[sinarms]

Re: Brownell's is unbelieveable !!

I use to order a ton through midway but their shipping will break you now. They charged me $8 to ship a back ordered pin that was $.75, Of course they refunded part of it when I called but brownells is a lot better at their shipping prices.

 

[flyrodder]

Re: Brownell's is unbelieveable !!

+1 on Brownells. In addition to the great and speedy service, they give you all the vital statistics, like dimensions, so you can figure out what you need. I like Midway for some things, but Midway is pretty skimpy on information.