Brownells payment system down

[pineoak]

Fascinating that Brownells' payment system went down during Biden's speech (possibly before, it didn't work for me during).

Still experiencing issues. Can't take payment.

So interesting.

 

[buffalowinter]

I called Brownell's yesterday...100+ callers in front of me, estimated wait time 1000+ minutes...no joke.

 

[Jerry m]

Apparently they recently implemented a new computer system, I'm waiting for a credit from last month.

 

[MediumSpeed]

I buy frequently from Brownells - it does seem like they recently changed some of their software

 

[Btrain]

Placed an order earlier… Went through fine

 

[Oldloser]

Ditto on my order. Went fine

 

[Maciej]

I placed an order on May 13th, and it took them two weeks to reach out to me for 'detail verification', they definitely seem overwhelmed. Should finally get the parts I ordered today.

 

[Desert_Racer]

I’m still waiting on an order from 3 weeks ago that was not back ordered. Placed another order 4 days ago and still have shipped.

 

[NoDopes]

3 weeks? I've been waiting almost a year for my HD Fury 5000 A/B from OpticsPlanet. I even called Vortex to make sure they are still making them... they said yes and shipping out. I think the price was so good, OpticsPlanet is hoping I cancel the order.

 

[davsco]

yep card processing at brownells was down last nite (and the site was super slow). it was working this morning but the 2k of primers i had in my cart were OOS.

 

[buffalowinter]

Site is barely working...took me like a dozen tries over two hours to make my order. Phone line said there were 200+ callers in front of me.

 

[chutinlead]

I managed to finally get an order for an 8lb jug of H4350, but my credit card says I got charged twice. HERES TO HOPING THEY SEND ME 2 JUGS!

 

[packratt]

Week and a half and an in stock order hasn't shipped

 

[Desert_Racer]

Coming up on a week for another order that was in stock and still hasn’t shipped. I won’t be doing business with brownells any longer, until this is all sorted out.

 

[Mattrmvpd]

Hear this…

I called today to check on a order. I was # 197 wih over a 3 hour wait..

I agree with above they are way busy…. My optic is still processing after 2 weeks.

 

[Desert_Racer]

Hear this…

I called today to check on a order. I was # 197 wih over a 3 hour wait..

I agree with above they are way busy…. My optic is still processing after 2 weeks.

Same. Called first thing this morning. Opted for the call back option, which never came to fruition.

The last order I had from 3 weeks ago still hasn’t shown up. I think FedEx lost it.

 

[Mattrmvpd]

^ Did you get a shipping notification? Mine is ststing still in lrocess in my Brownells Acct.

 

[Desert_Racer]

Nope. Nothing.

 

[MCSO1357]

That’s why I drive there when I need something that they got.

 

[Mattrmvpd]

Its strange. I ordered a mount (2) days after the optic i ordered. The mount showed today. The whole time i was thinking it was my optic and mount together… man was I pissed. The day the mount shipped I got a notification by email from Brownells with the tracking info.

 

[vh20]

3 weeks? I've been waiting almost a year for my HD Fury 5000 A/B from OpticsPlanet. I even called Vortex to make sure they are still making them... they said yes and shipping out. I think the price was so good, OpticsPlanet is hoping I cancel the order.

Well, that's business as usual for Optics Planet, but not Brownell's. You can at least usually trust Brownell's to alert you if an item is back-ordered, but recent events may have overwhelmed their ability to keep up right now. Optics Planet, on the other hand, is FAMOUS for doing what they are doing to you.

 

[Mattrmvpd]

Yeah…. Thats the one of things i like ablut Brownells. If younset an account up with them you can see the inventory as to if its in stock or back ordered. Now…it could be off but i have found it to be very accurate.

I am betting they are like many business… working with a skeleton crew and the volume of orders are dragging them further behind.

 

[davsco]

My order arrived within a couple of days.

 

[mtrmn]

That’s why I drive there when I need something that they got.

you must be a king....

 

[MCSO1357]

you must be a king....

 

[PatMiles]

The answer to all of the above problems with Brownells is to STOP buying from them!
There are many smaller online companies that offer great customer service and often for less $$$.

 

[Desert_Racer]

I was able to get through to a CS rep via live chat, after 45 minutes in queue. Their answer to when my latest order that was placed 7 days ago will ship was “soon.”

As I was typing a response, the CS rep closed out the chat on me.

Brownell’s has always been great to me, but this is Optics Planet level service now. I will no longer be giving them any of my money after this order is complete.

 

[Mattrmvpd]

^ This will be my last as well. It was just one of those deals i could not pass up but now would have paid the extra $ to have it shipped in a normal time frame..

Just called and was number 201 with a wait time of 192 minutes. I dod the call me back option…we will see if that comes through.

 

[chutinlead]

My order from last week finally shows shipped, but the payment system was messed up when I ordered and I have 2 pending charges on my CC. I might just sick my CC customer service on it so I don't have to wait to deal with Brownells CS.

 

[Mattrmvpd]

I finally got called back. They had to release my order due to my account not being used in a while…. Strange as the order 2 days later shipped the same day.

 

[DocRDS]

The answer to all of the above problems with Brownells is to STOP buying from them!
There are many smaller online companies that offer great customer service and often for less $$$.

Why not buy from both? Brownells has always been good/reliable, if a bit slow.