Talk to Matt Nietzke, a formerly sponsored Burris guy, there's a reason he dropped the free scopes. He had major problems went back to Kahles. Matt's a great shooter too, belive we was #11 at the Horandy PRS in Utah. He's running a 20# 6.5x47 so no recoil problems there. The quality control in these is just very hit and miss I feel.
Well we've tumbled down this rabbit hole far enough, so I figured it was time to get to the bottom of it. Here's the "other side of the story".
I dont know Matt. We have a ton of mutual friends and shoot a lot of the same matches.. I'm sure he's a very nice guy who's been dragged into this conversation. No one at Burris has heard of Matt. At least the two guys in charge of the team and "free scopes" havent heard of him. Its possible he may have been affiliated at the club level somewhere, friend of a friend, wearing the Burris logo, getting an insider discount or a discount certificate. In chatting with Dorgan, its possible he helped him get a deal. But Burris management didn't put him on the team or give him free products. So thank goodness for him he didn't have to "drop the free scopes".
In January of 2021 Matt sent in a 30x optic with "mushy turrets and parallax issues". For some reason, according to the technician notes, the turret was maxed out when received by Burris.. the customer had the turret dialed all the way up. The scope was tracking and parallax tested and passed 100%. The completely functional scope was returned to Matt within a two week time period.
(Edit: I've since found out that Matt won the Guardian match with his scope in November 2020. He contacted Dorgan about the turret feeling a little loose while dialed up. That explains why Burris received it in that manner.)
In March of 2021, Matt returned two 30x scopes to Burris. There is zero documentation showing any complaint or malfunction with either optic. Burris exchanged them for two 18x optics. It looks an awful lot like the customer simply returned two perfectly good scopes, and Burris was nice enough to exchange them, not for another pair of 30x, but for 18x.
Definitely nice of them.
As for your scope returns Khuber, you and I spoke back in 2019 about the issue you believed you were having with your 30x that came out of the first run. I interceded on your behalf with Burris management. An RMA was sent to you, and you received a replacement scope in two weeks time.
They immediately replaced the scope you returned because they wanted to see what was wrong with it. I remember forwarding to you the theory they had about the possible cause. But as it turns out, complete inspection of the scope revealed nothing. Burris techs and engineers could find nothing wrong with your scope. And that's it. There's no further record of you returning an 18x or any other scope. According to Burris records you returned one scope two years ago that was handled promptly.
According to Burris records, none of these scopes were returned for tracking issues as you mentioned above. And only one scope, not three, was returned for FOV/mag ring issues. That one was yours, which we've already covered.
So according to Burris return and technician inspection notes, between the two of you, there were 4 returned scopes, or whats far more likely is three scopes, with the one Matt sent in January that was returned to him, being sent in again for exchange in March. Burris promptly repaired or replaced every one of them. And none of them were broken. Those are the facts according to Burris records.
Here's my opinion.
I would say you were treated great by Burris customer service. They easily could have inspected and returned your scope. It was fine. You got a new scope on a two week turnaround and according to their records, havent sent in another one since.
Matt was treated better than great, being allowed to exchange two 30x for two 18x. Sounds to me like someone decided they wanted the 18x instead and Burris was nice enough to swap them.
Yet here you are....talking about all these busted Burris scopes you've returned and how all these other Burris scopes you own are almost busted too. When no one else has the issues you are having in spades, it seems odd. When the folks that make the scope don't see the issue you claim you are seeing in multiple scopes it seems even odder. You seem to be the only guy on the planet having these problems with the XTR3, and you have seen it multiple times. It occurs to me that whatever it is you are seeing has no effect on the performance of the optic, so no one else pays any attention to it? But that's speculation, I have no idea what it looks like to you.
So I'm just going to leave this here. You've told your side, and now the folks in Greeley have allowed me to tell theirs.
That is a large failure rate, what where the failures and how did Burris respond?
See above...
