Haha, I do wish I had a little more pull with them to make things happen for you guys. I contact them every now and then and pull strings for the guys here on the Hide, but I wish I could do more.
I'm just a shooter though. I feel pretty privileged to have been on the Burris shooting team for the last five years. They treat me fantastic, they are great people trying their best to continue to bring a good product to everyone.
A few glitches on a new scope release doesnt really worry me, though I feel bad for the guys who are the recipient of a scope that needs to be returned. I remember when the XTRII came to market. It was plagued with issues, and it ended up being a very successful, extremely durable optic.
I have faith that Burris will unfuck themselves
As mentioned above, Khuber went through this issue. I contacted the people I know on his behalf and they told me what the problem was. It was complicated, and I quite honestly dont understand scope engineering well enough to understand what they were telling me. That's why Khuber mentioned he thought it was a BS answer. I dont believe they were BSing us personally. If the reticle was broken or jumping, they simply could have said so. No big deal. The guy I spoke to about it wouldnt have any reason to make anything up. But long story short, you got a malfunctioning scope right out of the box, which sucks, and I feel badly for you.
Best option is just reach out to them and give them the opportunity to take care of it. It's still an excellent optic at a great price. Once they get you taken care of you'll be happy you picked it.
And dont worry about putting it on a heavy recoiling rifle. I've run two different XTR3s on a 300 Norma Mag and a 338 Lapua Mag.
As soon as I can get out of work today I'm headed out with a buddy and slapping one on a 50BMG. We have several rifles today that we are going to start at 1200 yards, and work our way out to 2200 yards.
If you run into any issues with Burris, shoot me a PM. I'll make a call for you.