Rifle Scopes First Vortex PST GII failure report in SH (FIXED BY VORTEX)

[Delta Hotel]

Great to hear Danny! If you need anything else we are glad to help you out.

Dave

 

[quickdraw]

How tight were your rings? Over tightening rings can cause tracking issues that seem erratic. I think Vortex only recommends something like 15-18 inch pounds for rings.

I called before torqueing and yes 18 in/lbs as per their spec and mounted in NF Titanium Ultra-Lite rings.

 

[David4570]

The reason I bought another brand was because I read way too many people here raving about the Vortex customer service. To me that just meant way too many people had to use their CS.
CS seemed to be the most talked about feature of the Vortex experience. I found a brand that most often was associated with reliability, followed by many other features and then followed by an great lifetime warranty and good CS.
I really don't like send stuff back!

 

[bribassguy]

I can chime in here... I've got 3 PST GII (1-6,3-15,5-25) and have been running them pretty hard the last month or so. I often am dialing my 3-15 to 13.5 mils and back (22lr @300yds) and so far haven't had any issue. Click are nice and zero stop is great. I've actually got mine set at -0.5 to match my razor.

The glass is way better than the 4-16 and better than 6-24... not razor glass but not far off. I would highly recommend these, especially at the price point.

 

[quickdraw]

OFFICIAL RESULTS:

I got Scott at Vortex on the phone yesterday to go through a troubleshooting procedure. He was very nice and spent close to 1/2hr with me talking about what I was seeing and going through a procedure to evaluate the scopes performance. I immediately went to the range to run through what he had suggested. When I got started I decided that I didn't have a good starting point and decided to put oft the test until I had a baseline for my rifle.

I returned home and did a complete cleaning of my rifle. Double checked mounting, torque, diopter and other possible relevant setup procedures. I returned to the range today and ran 15 fouling rounds through the rifle and began the suggested tests and firing order. After 27 rounds through the rifle over 3 different tests I can say that the scope is 100% reliable. When I had returned the scope to Vortex and the tech checked it out he had the same results. At this point I can't say for sure what the issue was but there was not an issue with the scope, quality of build or quality control. In fact Vortex went out of their way to not only stand behind their product but also stand behind me in resolving my issue.

Thank you Scott, Dave and Vortex in general for your patience and support. I really like the PST II and look forward to years of great service from it. I can't wait for my AMG's to be built and delivered.

 

[DOA]

Would be nice if the title of the thread could be changed.

 

[dannySH]

Would be nice if the title of the thread could be changed.

Done.