So on 1/24/11 I ordered a Savage Mark II from them on 1/24/11 for a couple of reasons. 1. It was the lowest I was able to find. 2. It was the only place I could find it outside of the local show we has that had a $100 mark up from MSRP and 3. Im already a VIP member with them.
My issue starts on my own fault when I tried to place the order with the wrong billing address. I'll chalk that up as my bad. Then I call then after I updated the billing address and my order still won't go through. The rep on the phone told me that the cars has been declined. This should not be the case so I went to my bank to see what the problem is. I found out that they had tried to run my card and it held the pre authorization amount of $259.47 leaving funds not available for the order to go through. I asked if there was any way for them to return the funds being held so I can order my gun today"? The rep said there is nothing she can do to get the funds released back to my acct. She then told me that she can hold my order if I can pay some money down. I say ok how much you need. She told me $20 on a credit/debit card will do. I said ok provided her my debit card and what do you know it was ran through with the incorrect address on her side AGAIN which leaves me with another $20 pre authorization fee. I did allow her to take the charge again using a the correct billing address. All is hunky dory now I just wait for my funds to be released back to my bank.
Ok so I waited until 1/27/11 to let the money get back into my acct before i was going to pay the order off. The 27th also happens to be the same day I get paid as well. I called my bank to see if the funds($259 for the gun and $20 for the payment to hold the gun) have been put back into my acct from the initial issue and they said they should be released by 6pm tonight I called in and the first thing I told the sales rep on the phone was that I need to update my credit card address so the order will process then I provided the credit card number as he asks then he asked for my address and said it was declined. I said "no way not possible there is over $1000 in the bank and I had checked before calling". He tells me "oh lets update the address first" now he runs it and the order goes through just fine.
Immediately I called my bank to confirm my suspecions that he had indeed caused another pre authorization charge of $239.47 but it gets better he ran the card 2 times with the incorrect addres causing 2 pre authorization charges as well as the charge for the order!
Now I'm pretty upset and I get collected and call up Buds customer service and ask to seak with a manager to resolve a billing issue. I did get in touch with a manager but I forgot his name(extention 7152) and he tells me to get the fax number to my bank and who the fax needs to go to to release the funds with his MERCHANT ID which I had asked for on 1/24/11. I explained I had asked for this before but alls well and I'll get the info he requests. My bank said that they will not be able to release the money back into my acct even if this is something that the merchant was providing.
I am still at the bank and I call the manager back and I did ask for some sort of compensation for the troubles I have been cause now holding up a total of $997.88 of my money. The guy said there is nothing else he can do. I did explain my frustration and exlained if he were to look at my acct he will see since July of 2011 I've purchased 5 guns from him and may purchase another in about 2 weeks. He told me "since you purchased your VIP membership at a different time I won't be able to refund that membership fee. I then asked him to cancel my order and asked for the restocking fee to be refunded as well. I was told he will cancel the order but he won't refund the restocking fee because the order has already shipped. I said there is no way that it has shipped because it's only been 1hr since I placed the order. Still her refused so now I'm looking for another gun as well as warning everyone to steer clear from BUDSGUNSHOP.COM for fear this could happen to you as well.
My issue starts on my own fault when I tried to place the order with the wrong billing address. I'll chalk that up as my bad. Then I call then after I updated the billing address and my order still won't go through. The rep on the phone told me that the cars has been declined. This should not be the case so I went to my bank to see what the problem is. I found out that they had tried to run my card and it held the pre authorization amount of $259.47 leaving funds not available for the order to go through. I asked if there was any way for them to return the funds being held so I can order my gun today"? The rep said there is nothing she can do to get the funds released back to my acct. She then told me that she can hold my order if I can pay some money down. I say ok how much you need. She told me $20 on a credit/debit card will do. I said ok provided her my debit card and what do you know it was ran through with the incorrect address on her side AGAIN which leaves me with another $20 pre authorization fee. I did allow her to take the charge again using a the correct billing address. All is hunky dory now I just wait for my funds to be released back to my bank.
Ok so I waited until 1/27/11 to let the money get back into my acct before i was going to pay the order off. The 27th also happens to be the same day I get paid as well. I called my bank to see if the funds($259 for the gun and $20 for the payment to hold the gun) have been put back into my acct from the initial issue and they said they should be released by 6pm tonight I called in and the first thing I told the sales rep on the phone was that I need to update my credit card address so the order will process then I provided the credit card number as he asks then he asked for my address and said it was declined. I said "no way not possible there is over $1000 in the bank and I had checked before calling". He tells me "oh lets update the address first" now he runs it and the order goes through just fine.
Immediately I called my bank to confirm my suspecions that he had indeed caused another pre authorization charge of $239.47 but it gets better he ran the card 2 times with the incorrect addres causing 2 pre authorization charges as well as the charge for the order!
Now I'm pretty upset and I get collected and call up Buds customer service and ask to seak with a manager to resolve a billing issue. I did get in touch with a manager but I forgot his name(extention 7152) and he tells me to get the fax number to my bank and who the fax needs to go to to release the funds with his MERCHANT ID which I had asked for on 1/24/11. I explained I had asked for this before but alls well and I'll get the info he requests. My bank said that they will not be able to release the money back into my acct even if this is something that the merchant was providing.
I am still at the bank and I call the manager back and I did ask for some sort of compensation for the troubles I have been cause now holding up a total of $997.88 of my money. The guy said there is nothing else he can do. I did explain my frustration and exlained if he were to look at my acct he will see since July of 2011 I've purchased 5 guns from him and may purchase another in about 2 weeks. He told me "since you purchased your VIP membership at a different time I won't be able to refund that membership fee. I then asked him to cancel my order and asked for the restocking fee to be refunded as well. I was told he will cancel the order but he won't refund the restocking fee because the order has already shipped. I said there is no way that it has shipped because it's only been 1hr since I placed the order. Still her refused so now I'm looking for another gun as well as warning everyone to steer clear from BUDSGUNSHOP.COM for fear this could happen to you as well.
