Re: Knesek Guns
Hey there,
Haven't heard from you in awhile, I was unaware that there was any issue or that you had a problem with any of your order. The last time we spoke you had sent over some photos of your rifle and were happy with the way everything had turned out.
The ship date of your rifle was to the best of our ability, occasionally we receive bad information as to when we will receive parts, and in an effort to assist you, we provide that information as soon as we receive it. I regret that I'm not able to keep these rifles in stock and on the shelf all the time, but there are some gaps that I'm completely sold out and waiting on a component, usually a few barrels so I can finish the remainder of a customer's order. I apologize we had bad info, but I assure you that we were doing everything we could to get you the rifle as quickly as possible.
In regards to your engraving, this is how the gentleman we use in town that has a laser machine put your logo on the rifle, due to the shape of the receiver it would be difficult to do this otherwise, and from what I understood, you were fine with the size and location. If you'd like to send the rifle back I can have the cerakote re-applied and re-engrave the receiver pretty quickly.
I am not sure where we dropped the ball about the range finder situation, I will do some research and pull up what addresses we had on file and find out what happened so I can get to the bottom of it for you
I'm not sure why you did not receive your documents for the suppressor, we ship all our documents via fedex in document envelopes. I can get copies pulled and sent to you - just give me a call sometime today if you're able
I believe the rings went out last night, as well, on our trip to their depot.
I'm very sorry to hear that you've been dissatisfied with any part of this transaction, but from the last communications we had, I was under the impression you were completely taken care of. You can always email or call me directly, I'm typically in the office.
Just ran through some of my past emails with you - the last message I have is dated December 7th 2010. In that email it also has my cell number where you are free to SMS me anytime to make sure you're happy.
Thanks again and hope to hear from you soon
-Max