Rifle Scopes Kudos to Vortex

[yotesniper66]

Bought a new Viper PST Gen II 1-6x24 for one of my AR's, my first Vortex optic. Maybe not necessary, but the first thing I do with a new scope is max out the turrets in either direction then return to the middle. Past the midpoint in either direction the turrets were extremely difficult to turn, so much so that it got to the point that I had to use a rubber jar opener to twist them. I had read that this was by design since the scope was a "set and forget" type, but I didn't expect them to be this tight. I contacted Vortex and they confirmed that the scope was designed to be this way, but if I was unhappy with it I could send it in and they would take a look at it.
I sent the scope in on a Tuesday and Thursday they sent an email confirming receipt and that they would get to it in 5-7 business days. I received another email the following Monday that the scope had been shipped back to me and I received it Tuesday. Door to door to door in 7 days. I fully expected to open the box and see my scope with a letter explaining what repair, if any, was done. I did receive a letter with an explanation of the problem...but also in the box was a brand new scope. Now I see why everyone speaks so highly of Vortex's warranty.

 

[Cotay]

I had a similar experience with a PST Gen 2 1-6x a few weeks ago. Illumination dial was wonky and I expected to receive the repaired scope. Instead I got a brand new scope that, to my eyes, has better glass with less distortion than the one I sent in. I was very impressed.

 

[Alabusa]

it is rare these days to have a good product backed up by good CS. Good on Vortex for taking care of customers.

 

[Steel+Killer]

I have sent two PSTs in for repair both times new scope to my door within a week. I am starting to wonder if Vortex repairs anything seems like most people just get a brand new scope back.

 

[atepointer]

Bought a new Viper PST Gen II 1-6x24 for one of my AR's, my first Vortex optic. Maybe not necessary, but the first thing I do with a new scope is max out the turrets in either direction then return to the middle. Past the midpoint in either direction the turrets were extremely difficult to turn, so much so that it got to the point that I had to use a rubber jar opener to twist them. I had read that this was by design since the scope was a "set and forget" type, but I didn't expect them to be this tight. I contacted Vortex and they confirmed that the scope was designed to be this way, but if I was unhappy with it I could send it in and they would take a look at it.
I sent the scope in on a Tuesday and Thursday they sent an email confirming receipt and that they would get to it in 5-7 business days. I received another email the following Monday that the scope had been shipped back to me and I received it Tuesday. Door to door to door in 7 days. I fully expected to open the box and see my scope with a letter explaining what repair, if any, was done. I did receive a letter with an explanation of the problem...but also in the box was a brand new scope. Now I see why everyone speaks so highly of Vortex's warranty.

Same experience here several years ago they were amazing to me and to everyone else I read about they have set the bar IMO. Was not easy for me to go away from them, but I opted for an XTR II for my first FFP. The HS-T quite frankly would have suited me fine, but I do like the FFP now that I've looked through it for some time. HS-T looks lonely sitting on the shelf

 

[PinesAndProjectiles]

I've got three of their scopes, two Gen II Razors and a Crossfire. I haven't used their warranty, which I'm grateful for, but know well that if ever there were a problem, I'd be in better hands than an Allstate client.

 

[Bluewater132]

I had the same experience with a Viper I had on my hunting rifle. It took 9 days and I had an upgraded scope at my door. They earned a repeat customer.