Gunsmithing Lathe problems! What would you do?

[stenger]

I just purchased a good new lathe that cost me a lot of money. I dont want to disclose the name at this time because i dont want to bash anyones product. I took a lot of time and care to transport the lathe and it also cost me a lot of money and time to transport the machine. When I arrived home I put it in my shop and took it out of the crate. I found two spots of rust with pitting on the lathe ways approx. two inches long about a foot up from the head stock. I have waited almost two weeks to get an answer from the manufacturer about the problem. I sent them pictures and they want to know if I would take compensation for the rust damage. Well today I figured I would put power to the lathe and theses are the issues I found
1. The foot brake was off the motor pulley
2. A safety switch was mounted wrong, thus causing the machine not to work ( i fixed this issue)
3. The lead screw is not working.
4. The half nut lever and feed screw lever are not working properly. They are bind real hard and are hard to move.
5. The spindle rotation lever was out of adjustment, Thus causing the machine not to work ( i fixed this problem)
6. The gear box sometimes jumps out of gear.

I think i should get another machine delivered to my shop at no cost.

They are calling me tomo. to discuss the issues.

What would you all do?

 

[deadly0311]

Re: Lathe problems! What would you do?

Id ask for a new one to be delivered at no cost to me and the old one to be taken out on their dime

 

[leadbullet]

Re: Lathe problems! What would you do?

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Deadly0311</div><div class="ubbcode-body">Id ask for a new one to be delivered at no cost to me and the old one to be taken out on their dime </div></div>
couldn't agree more, that situation is unacceptable.

 

[Rprecision]

Re: Lathe problems! What would you do?

Little heavy but you get the idea

<object width="425" height="350"> <param name="movie" value="http://www.youtube.com/v/gS7z3Ud2DZY"></param> <param name="wmode" value="transparent"></param> <embed src="http://www.youtube.com/v/gS7z3Ud2DZY" type="application/x-shockwave-flash" wmode="transparent" width="425" height="350"> </embed></object>

 

[MikeeBooshay]

Re: Lathe problems! What would you do?

Hmmm, I'd be kinda interested in know ing more about WHO made the lathe....

I used to have a Purchasing Agent that worked for me. He had a sign hanging in his office:

"The man that only considers price, never gets more than he paid for".

True words, that....

 

[stenger]

Re: Lathe problems! What would you do?

Very true on your quote!

The company is taking care of it with a new machine

 

[Keith Johns]

Re: Lathe problems! What would you do?

We got to go through the same thing(returning a lathe) a month ago. Fun isn't it!
Moving thousands of pounds of equipment around and around

 

[MikeeBooshay]

Re: Lathe problems! What would you do?

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: stenger</div><div class="ubbcode-body">

The company is taking care of it with a new machine </div></div>

Very good sir!!! Does it look something like this? I'll be wiring up and setting this up this weekend...

I'll send up a followup later .... the "after" pics.

 

[wnroscoe]

Re: Lathe problems! What would you do?

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: stenger</div><div class="ubbcode-body">The company is taking care of it with a new machine </div></div>

Well, that’s all one could hope for. I had a G4003G with a few problems and had to send it back. It was a PITA but, Grizzly took care of the issues and returned the machine to me. Other than the motor needing a little TLC from time to time (Chinese motor) it worked great and helped produce numerous accurate rifles. A friend of mine now has it building all of his own stuff and waiting on his FFL as I type.

His wait list will be short just for conversation.

At this point mentioning the companies name would be praising their CS with this issue, that’s how I‘d take it.