Re: Leupold customer service experience
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: cal50</div><div class="ubbcode-body"><div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: deadly0311</div><div class="ubbcode-body"> the best customer service is the one you never use </div></div>
You likely have zero manufacturing experience....
I started a thread a while back about Leupold bashing which received some interesting replies. Regardless of the industry be it firearms,optics,prosthetic joints,medical or aerospace all have a measurable PPM quality benchmark. Face it if NASA can screw something up anyone else can as well.
After sitting in GD&T classes the last 6+ days and being drilled with stack up calculation and manufacturing processes I assure you customer service is a VERY important aspect for feedback and process improvement.
Having equipment serviced is a serious consideration. If your dealing with a domestic company or someone across the pond consider keeping in mind the associated costs and lead time needed IF something needs looked at. Our company's production CMM machine was down for several days waiting for an air bearing to arrive from the UK. People were not happy but it is what it is.
Leupold still get's my money and they do make a very good product. Your application will dictate what is "best" for the situation but I really think many pile on just to make noise with the hole under their nose.
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All this aside, with the full acknowledgement that anyone can and will screw up, how they handle it is the important part.
One has to ask... at what point do you look at someone having the exact same issue over and over again before you question their dedication to service.
The point, and I will pick just one... the canted reticle issue which is more common on Leupold than any other scope maker out there in my experience.
We all know tracking, repeatability is key, and glass can be considered subjective, but in "precision long range shooting" a canted reticle is a huge liability, even if the user mounts it straight in their eye, the issue with tracking at long ranges opens up a whole host of problems.
Customer service is great, but when the issue is constantly repeated over and over you to wonder, why can NF, S&B, Zeiss, etc, put their reticles in straight, and Leupold can't after how many years in the business.
Sure, overlooking small tracking, turret problem is one thing, seeing the same issue repeated time and time again, well that is a serious red flag in my book. Maybe in that area you need to reduce the +/- to less than 5%, maybe bring it down to 1.