This should have been fixed a long time ago.
I agree. The only reasons I'm being as patient as I am, are because (a) my 300-WM Barrett MRAD is super-accurate and satisfies my long range "urges" right now, and (b) I see this as a bit of a "test" for the folks at MPA as I ponder future purchases, and I want to see if they pass it.
I'm a Customer Support VP at a well-known technology company ... and seeing how companies handle difficult support problems is a hobby of mine. I use the experiences to avoid their mistakes, and wherever possible, emulate best practices.
I've been really cooperative and responsive, doing everything I've been ask (pre-RMA) ... and leaving them alone for long periods of time (post-RMA) even during extended periods without updates. I have a MPA 22LR BA rifle in the BA Hybrid chassis, and it's an amazing rifle in every respect ... not cheap, but quality parts, super accurate, no issues .... and over 25 yellow-belly-marmots deceased at my ranch, at distances up to 150 yards. I don't mind paying a premium price for exceptional products and good support. The $10,000 or so I have into my MRAD is a testament to that.
I was clear with MPA that I desperately wanted to love this 300-WMBA rifle, and in the early days before this problem developed, it gave me my first 1-mile hit. But a month after buying it in April of 2019 ... I started wrestling with this problem where it would "un-group" after 15-20 shots, and I'd roll it over and find a loose forward action screw. Worked the problem remotely with MPA without success for months before insisting that it return to the "mothership" to get fixed. It's been at MPA since mid-June without a fix.
I haven't given up hope, but I sent an Email yesterday asking to either replace the action, or give me "The Plan" on how this gets solved and returned in time for a early-September long-range clinic where I was hoping to shoot this rifle. That means I need it back soon, to have time to mount my accessories (scope, bag rider, cheek pad, etc.) ... and get the scope zero'd and log any ballistic changes.
Haven't heard back yet. I suppose asking for a refund is an option, but my MRAD is amazing (I have barrels in 6.5-CM, 300-WM, 308-Win, and 338-LM) ... so I can afford to let the "test" continue a bit longer.
If they do the right thing ... I'm ready to get another mile shot and (re)become their biggest fan. If not ... well ... let's just see about that.