I’m still a NF fan boy, but their customer support is definitely leading me to look elsewhere. I’ve sent in 2 optics in the last 3 years. Elevation turret issue on an ATACR and a parallax issue on an NXS. Both times they found “nothing” wrong yet in the notes they replaced the elevation turret and sent a new NXS out to me. This was after over 2 months of back and forth and no less than 12-15 emails. They gave no status on repairs until I inquired. It was almost a mirrored Leica experience.
Rifle Scopes Night Force: Be Honest
- Thread starter Ronin22
- Start date
Honestly, this issue and the way they handle it seems to be a common thread. I could tell my story and they took care of it but it was brand new and they pretty much said "if it happens again, it's on you", as if I did something to begin with to it??? I much much prefer zco in the scope, the glass, the reticle, and the ownership and CS. Happy to pay what is in reality not a lot more for superior everything.
I should say that I've had great experience with vortex too and have many of their scopes and other stuff as well. We all know their CS is the gold standard. They actually completely changed the entire scope industry by how they do things if we are being honest and old enough to remember, before vortex set that standard.
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Sounds like you could have been treated a whole lot better, for a whole lot less.
They had a nxs 3-15 F1 that has been discontinued for awhile. idk if there was another nxs model f1.
Absolutely great optics, I don't personally know anyone who regrets buying one. The presence in the PRS/ELR setting should say enough.
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