Re: DTA Quality and Customer "Service"
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: sr90</div><div class="ubbcode-body">dbooksta,
I'm sorry to hear you have not been happy with our company, I will try to address your issues below:
1) We do put a self lubricating coating on the bolt that is corrosion proof.
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The bolt coating appears to be a metal oxide over a bead-blasted finish. It has low lubricity. Your own manual says it should be lubricated. Anybody who has used these guns would agree.
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: sr90</div><div class="ubbcode-body">
2) Our mags have clearance for drop free mag changes, if your mags are not feeding it is covered under our warranty and we will replace them.
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My complaint about your mags is not that they do not work but rather that your mags are of poor quality and certainly do not justify the price you are charging. A $100+ magazine should have very tight tolerances -- e.g., one sample should not have twice the play of another. It should also have a quality coating: Contact points wear through your coating on a single range trip. Other features one expects at this price level: Followers that don't tilt severely during loading, staggered- or double-stacking below the mag well, and side plates that aren't sharpened to cut your thumb as you slide each round into place.
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: sr90</div><div class="ubbcode-body">
3) When we do the monopod retrofit on a customers gun then we recut existing stock skins, we don't replace them, our monopod is not a cheesy thumbscrew like most others it took months to engineer and contains multiple complex mechanisms to make it work like it does, if you don't want one then don't buy one that's why we made it an option.
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This is not what your company has previously told me and others who have asked about this. The monopod conversion was advertised as consisting of new skins; we were not told we would have to send our old skins back for it.
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: sr90</div><div class="ubbcode-body">
4) GEN I pin vs GEN II feedramp guns both function exactly the same, feed the same, and are the same accurate. We could have elected to keep the feedramp version military only but we did not, if we could have made it retrofitable on previous guns then we would have offered it but unfortunately we couldn't. Of course we could have not developed the feedramp version and then you wouldn't have anything to complain about too.
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Nick, who do you think you're fooling? Anyone who researches this issue can quickly learn:
<ul style="list-style-type: disc">[*]Pins breaking off extensions were a major and widely-known problem with the Gen 1 platform [*]Gen 1 guns sell at a significant discount to the Gen 2 guns
(at least on the secondary market, where respectable people explicitly list what they're selling)[/list]
You have an immature product, and so people accept that there are kinks to work out. We also assume that you're interested in building a successful business. That's the only reason you've sold the guns you have at the prices you've charged.
Based on the response of you and your staff it sounds like we've been giving you too much credit. Based on your last response apparently you believe we should be thanking you for every kink you work out. Your company is more interested in making excuses than in making the best product it can. Even though your gun in its current form will not pass any military T&E program, you believe that you're doing civilian customers a favor by selling to them.
Unless you have a big pile of money to burn developing something that will pass mil specs and eventually win a government contract, your company is going to live or die by the individual customers who fund your ongoing operations and development.
Judging by your company's attitude to date it seems most likely that you will alienate most customers and enthusiasts and sooner or later go bankrupt. Which is a shame because I love this platform and think it has a lot of promise. I hope it doesn't take too long for someone with more business savvy to pick it up.