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Official (DTA) SRS, HTI, Covert, Hunter Thread
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Re: DTA Quality and Customer "Service"
I own a covert and am VERY interested in the outcome of this.
I own a covert and am VERY interested in the outcome of this.
Re: DTA Quality and Customer "Service"
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: sr90</div><div class="ubbcode-body">dbooksta,
I'm sorry to hear you have not been happy with our company, I will try to address your issues below:
1) We do put a self lubricating coating on the bolt that is corrosion proof.
</div></div>
The bolt coating appears to be a metal oxide over a bead-blasted finish. It has low lubricity. Your own manual says it should be lubricated. Anybody who has used these guns would agree.
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: sr90</div><div class="ubbcode-body">
2) Our mags have clearance for drop free mag changes, if your mags are not feeding it is covered under our warranty and we will replace them.
</div></div>
My complaint about your mags is not that they do not work but rather that your mags are of poor quality and certainly do not justify the price you are charging. A $100+ magazine should have very tight tolerances -- e.g., one sample should not have twice the play of another. It should also have a quality coating: Contact points wear through your coating on a single range trip. Other features one expects at this price level: Followers that don't tilt severely during loading, staggered- or double-stacking below the mag well, and side plates that aren't sharpened to cut your thumb as you slide each round into place.
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: sr90</div><div class="ubbcode-body">
3) When we do the monopod retrofit on a customers gun then we recut existing stock skins, we don't replace them, our monopod is not a cheesy thumbscrew like most others it took months to engineer and contains multiple complex mechanisms to make it work like it does, if you don't want one then don't buy one that's why we made it an option.
</div></div>
This is not what your company has previously told me and others who have asked about this. The monopod conversion was advertised as consisting of new skins; we were not told we would have to send our old skins back for it.
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: sr90</div><div class="ubbcode-body">
4) GEN I pin vs GEN II feedramp guns both function exactly the same, feed the same, and are the same accurate. We could have elected to keep the feedramp version military only but we did not, if we could have made it retrofitable on previous guns then we would have offered it but unfortunately we couldn't. Of course we could have not developed the feedramp version and then you wouldn't have anything to complain about too.
</div></div>
Nick, who do you think you're fooling? Anyone who researches this issue can quickly learn:
<ul style="list-style-type: disc">[*]Pins breaking off extensions were a major and widely-known problem with the Gen 1 platform [*]Gen 1 guns sell at a significant discount to the Gen 2 guns
(at least on the secondary market, where respectable people explicitly list what they're selling)[/list]
You have an immature product, and so people accept that there are kinks to work out. We also assume that you're interested in building a successful business. That's the only reason you've sold the guns you have at the prices you've charged.
Based on the response of you and your staff it sounds like we've been giving you too much credit. Based on your last response apparently you believe we should be thanking you for every kink you work out. Your company is more interested in making excuses than in making the best product it can. Even though your gun in its current form will not pass any military T&E program, you believe that you're doing civilian customers a favor by selling to them.
Unless you have a big pile of money to burn developing something that will pass mil specs and eventually win a government contract, your company is going to live or die by the individual customers who fund your ongoing operations and development.
Judging by your company's attitude to date it seems most likely that you will alienate most customers and enthusiasts and sooner or later go bankrupt. Which is a shame because I love this platform and think it has a lot of promise. I hope it doesn't take too long for someone with more business savvy to pick it up.
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: sr90</div><div class="ubbcode-body">dbooksta,
I'm sorry to hear you have not been happy with our company, I will try to address your issues below:
1) We do put a self lubricating coating on the bolt that is corrosion proof.
</div></div>
The bolt coating appears to be a metal oxide over a bead-blasted finish. It has low lubricity. Your own manual says it should be lubricated. Anybody who has used these guns would agree.
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: sr90</div><div class="ubbcode-body">
2) Our mags have clearance for drop free mag changes, if your mags are not feeding it is covered under our warranty and we will replace them.
</div></div>
My complaint about your mags is not that they do not work but rather that your mags are of poor quality and certainly do not justify the price you are charging. A $100+ magazine should have very tight tolerances -- e.g., one sample should not have twice the play of another. It should also have a quality coating: Contact points wear through your coating on a single range trip. Other features one expects at this price level: Followers that don't tilt severely during loading, staggered- or double-stacking below the mag well, and side plates that aren't sharpened to cut your thumb as you slide each round into place.
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: sr90</div><div class="ubbcode-body">
3) When we do the monopod retrofit on a customers gun then we recut existing stock skins, we don't replace them, our monopod is not a cheesy thumbscrew like most others it took months to engineer and contains multiple complex mechanisms to make it work like it does, if you don't want one then don't buy one that's why we made it an option.
</div></div>
This is not what your company has previously told me and others who have asked about this. The monopod conversion was advertised as consisting of new skins; we were not told we would have to send our old skins back for it.
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: sr90</div><div class="ubbcode-body">
4) GEN I pin vs GEN II feedramp guns both function exactly the same, feed the same, and are the same accurate. We could have elected to keep the feedramp version military only but we did not, if we could have made it retrofitable on previous guns then we would have offered it but unfortunately we couldn't. Of course we could have not developed the feedramp version and then you wouldn't have anything to complain about too.
</div></div>
Nick, who do you think you're fooling? Anyone who researches this issue can quickly learn:
<ul style="list-style-type: disc">[*]Pins breaking off extensions were a major and widely-known problem with the Gen 1 platform [*]Gen 1 guns sell at a significant discount to the Gen 2 guns
(at least on the secondary market, where respectable people explicitly list what they're selling)[/list]
You have an immature product, and so people accept that there are kinks to work out. We also assume that you're interested in building a successful business. That's the only reason you've sold the guns you have at the prices you've charged.
Based on the response of you and your staff it sounds like we've been giving you too much credit. Based on your last response apparently you believe we should be thanking you for every kink you work out. Your company is more interested in making excuses than in making the best product it can. Even though your gun in its current form will not pass any military T&E program, you believe that you're doing civilian customers a favor by selling to them.
Unless you have a big pile of money to burn developing something that will pass mil specs and eventually win a government contract, your company is going to live or die by the individual customers who fund your ongoing operations and development.
Judging by your company's attitude to date it seems most likely that you will alienate most customers and enthusiasts and sooner or later go bankrupt. Which is a shame because I love this platform and think it has a lot of promise. I hope it doesn't take too long for someone with more business savvy to pick it up.
Re: DTA Quality and Customer "Service"
YES....first time posting.
It's somewhat dissapointing as a new Covert owner to see a company rep (SR90) make statements like he did, almost arrogant?
The things that have transpired over the past month with my purchase now kind of make sense. My story is lengthy but should more have time later to elaborate.
YES....first time posting.
It's somewhat dissapointing as a new Covert owner to see a company rep (SR90) make statements like he did, almost arrogant?
The things that have transpired over the past month with my purchase now kind of make sense. My story is lengthy but should more have time later to elaborate.
Re: DTA Quality and Customer "Service"
i honestly want to know how "widely spread" the breaking pin problem was because i had a SRS mod1 for almost 2 years and changed barrels constantly on a ton of trips and never once had a problem but then again i didn't throw my barrels down the rail and expect my gun not to break. I have had nothing but awesome service from DTA, nick, mike, russ and all the guys over there. they have gone out of their way on numerous occasions to take care of me and is a major reason why my DTA is THE gun that always goes to the range with me. I am and will continue to be a loyal DTA customer. That is the great thing about living in a free country where there are hundreds of other options. Spend your money elsewhere.
I love my DTA.
i honestly want to know how "widely spread" the breaking pin problem was because i had a SRS mod1 for almost 2 years and changed barrels constantly on a ton of trips and never once had a problem but then again i didn't throw my barrels down the rail and expect my gun not to break. I have had nothing but awesome service from DTA, nick, mike, russ and all the guys over there. they have gone out of their way on numerous occasions to take care of me and is a major reason why my DTA is THE gun that always goes to the range with me. I am and will continue to be a loyal DTA customer. That is the great thing about living in a free country where there are hundreds of other options. Spend your money elsewhere.
I love my DTA.
Re: DTA Quality and Customer "Service"
At this point I wish I had spent my money elsewhere. I like the platform and the thing shoots incredibly well, but I do not like supporting a business that doesn't take care of its customers.
At this point I wish I had spent my money elsewhere. I like the platform and the thing shoots incredibly well, but I do not like supporting a business that doesn't take care of its customers.
Re: DTA Quality and Customer "Service"
I know them much like I do many of the smiths on here. It doesn't change the fact that I used a DTa and like te platform and have received great service from them. I wouldn't hesitate to recommend DTA to any of my friends and we are usually what you would consider the "end user"
I know them much like I do many of the smiths on here. It doesn't change the fact that I used a DTa and like te platform and have received great service from them. I wouldn't hesitate to recommend DTA to any of my friends and we are usually what you would consider the "end user"
Re: DTA Quality and Customer "Service"
I don't think there is necessarily a problem with the Gen 1. I would simply say that the Gen 2 is less susceptible to abusive use. I have used mine for years as well and have had zero problems with it, and I have four conversions which I regularly change around. Of course, I don't slam the barrel conversion into the chassis.
I just thought that needed to be pointed out. This thread has made the Gen 1 SRS sound like it's made of glass which is entirely untrue.
I wholeheartedly agree, however, that if a customer purchases a Gen 2 SRS, he/she should receive the product purchased. I would like to see DTA make this right.
I don't think there is necessarily a problem with the Gen 1. I would simply say that the Gen 2 is less susceptible to abusive use. I have used mine for years as well and have had zero problems with it, and I have four conversions which I regularly change around. Of course, I don't slam the barrel conversion into the chassis.
I just thought that needed to be pointed out. This thread has made the Gen 1 SRS sound like it's made of glass which is entirely untrue.
I wholeheartedly agree, however, that if a customer purchases a Gen 2 SRS, he/she should receive the product purchased. I would like to see DTA make this right.
Re: DTA Quality and Customer "Service"
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: propulsionclimbing</div><div class="ubbcode-body">I don't think there is necessarily a problem with the Gen 1. I would simply say that the Gen 2 is less susceptible to abusive use. <span style="font-weight: bold">I have used mine for years as well and have had zero problems with it,</span> and I have four conversions which I regularly change around. Of course, I don't slam the barrel conversion into the chassis.
I just thought that needed to be pointed out. This thread has made the Gen 1 SRS sound like it's made of glass which is entirely untrue.
I wholeheartedly agree, however, that if a customer purchases a Gen 2 SRS, he/she should receive the product purchased. I would like to see DTA make this right. </div></div>
propulsionclimbing, how many rounds have you put through your DTA?
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: propulsionclimbing</div><div class="ubbcode-body">I don't think there is necessarily a problem with the Gen 1. I would simply say that the Gen 2 is less susceptible to abusive use. <span style="font-weight: bold">I have used mine for years as well and have had zero problems with it,</span> and I have four conversions which I regularly change around. Of course, I don't slam the barrel conversion into the chassis.
I just thought that needed to be pointed out. This thread has made the Gen 1 SRS sound like it's made of glass which is entirely untrue.
I wholeheartedly agree, however, that if a customer purchases a Gen 2 SRS, he/she should receive the product purchased. I would like to see DTA make this right. </div></div>
propulsionclimbing, how many rounds have you put through your DTA?
Re: DTA Quality and Customer "Service"
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: propulsionclimbing</div><div class="ubbcode-body">
I just thought that needed to be pointed out. This thread has made the Gen 1 SRS sound like it's made of glass which is entirely untrue.
I wholeheartedly agree, however, that if a customer purchases a Gen 2 SRS, he/she should receive the product purchased. I would like to see DTA make this right. </div></div>
Agreed. And making it right isn't simply paying shipping to send me a new rifle while I have to still pay the transfer fees. I want the rifle that I expected to get, at no additional cost to me.
And that isn't even considering the fact that I have to take my time to arrange the shipping and FFL transfer- which is a pain considering I generally work away from my home during the week and am only home on weekends.
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: propulsionclimbing</div><div class="ubbcode-body">
I just thought that needed to be pointed out. This thread has made the Gen 1 SRS sound like it's made of glass which is entirely untrue.
I wholeheartedly agree, however, that if a customer purchases a Gen 2 SRS, he/she should receive the product purchased. I would like to see DTA make this right. </div></div>
Agreed. And making it right isn't simply paying shipping to send me a new rifle while I have to still pay the transfer fees. I want the rifle that I expected to get, at no additional cost to me.
And that isn't even considering the fact that I have to take my time to arrange the shipping and FFL transfer- which is a pain considering I generally work away from my home during the week and am only home on weekends.
Re: DTA Quality and Customer "Service"
Yeah honestly can't really defend that you got a older model when you ordered a new one
Yeah honestly can't really defend that you got a older model when you ordered a new one
Re: DTA Quality and Customer "Service"
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: WHITE</div><div class="ubbcode-body"><div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: propulsionclimbing</div><div class="ubbcode-body">I don't think there is necessarily a problem with the Gen 1. I would simply say that the Gen 2 is less susceptible to abusive use. <span style="font-weight: bold">I have used mine for years as well and have had zero problems with it,</span> and I have four conversions which I regularly change around. Of course, I don't slam the barrel conversion into the chassis.
I just thought that needed to be pointed out. This thread has made the Gen 1 SRS sound like it's made of glass which is entirely untrue.
I wholeheartedly agree, however, that if a customer purchases a Gen 2 SRS, he/she should receive the product purchased. I would like to see DTA make this right. </div></div>
propulsionclimbing, how many rounds have you put through your DTA?
</div></div>
I'd have to count, but between all of the barrel conversions, thousands.
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: WHITE</div><div class="ubbcode-body"><div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: propulsionclimbing</div><div class="ubbcode-body">I don't think there is necessarily a problem with the Gen 1. I would simply say that the Gen 2 is less susceptible to abusive use. <span style="font-weight: bold">I have used mine for years as well and have had zero problems with it,</span> and I have four conversions which I regularly change around. Of course, I don't slam the barrel conversion into the chassis.
I just thought that needed to be pointed out. This thread has made the Gen 1 SRS sound like it's made of glass which is entirely untrue.
I wholeheartedly agree, however, that if a customer purchases a Gen 2 SRS, he/she should receive the product purchased. I would like to see DTA make this right. </div></div>
propulsionclimbing, how many rounds have you put through your DTA?
</div></div>
I'd have to count, but between all of the barrel conversions, thousands.
Re: DTA Quality and Customer "Service"
Ok there is more to this story then being publicly put out why not let DTA deal with this as I know they will and not drag this out publicly before they have a chance to make it right
Ok there is more to this story then being publicly put out why not let DTA deal with this as I know they will and not drag this out publicly before they have a chance to make it right
Re: DTA Quality and Customer "Service"
I was just told by sr90 they have offred to pay shipping on returning my rifle but nothing else. Not even the FFL fee charged by my transfer dealer (I'm out of state).
That is great customer service. I should have bought an AI.
I was just told by sr90 they have offred to pay shipping on returning my rifle but nothing else. Not even the FFL fee charged by my transfer dealer (I'm out of state).
That is great customer service. I should have bought an AI.
Re: DTA Quality and Customer "Service"
I have a gen 1 and have never encountered a problem, it plainly states in the manual not to drop the barrel in because it could damage the pin. I've encountered a few hicups with my DTA, but so far CS has been good. I feel little urge to change to the gen II.
And I'm having a hard time envisioning the tactical scenario where a rapid caliber change is necessary. If your AO calls for a 338LM's range would you swap to something smaller to make a shot at closer range, and vise versa?
Barrel swaps are easy, and require about as much caution and attention to detail as not dropping your rifle when carrying it.
I have a gen 1 and have never encountered a problem, it plainly states in the manual not to drop the barrel in because it could damage the pin. I've encountered a few hicups with my DTA, but so far CS has been good. I feel little urge to change to the gen II.
And I'm having a hard time envisioning the tactical scenario where a rapid caliber change is necessary. If your AO calls for a 338LM's range would you swap to something smaller to make a shot at closer range, and vise versa?
Barrel swaps are easy, and require about as much caution and attention to detail as not dropping your rifle when carrying it.
Re: DTA Quality and Customer "Service"
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: The new guy</div><div class="ubbcode-body">I have a gen 1 and have never encountered a problem, it plainly states in the manual not to drop the barrel in because it could damage the pin. I've encountered a few hicups with my DTA, but so far CS has been good. I feel little urge to change to the gen II.
And I'm having a hard time envisioning the tactical scenario where a rapid caliber change is necessary. If your AO calls for a 338LM's range would you swap to something smaller to make a shot at closer range, and vise versa?
Barrel swaps are easy, and require about as much caution and attention to detail as not dropping your rifle when carrying it. </div></div>
While I agree with you in concept, that really isn't the point.
If you went to the car dealer and ordered a 2012 model, and when it arrived you were given a 2011 model - would you be happy? And would you expect to have to pay out of your own pocket to have them correct their mistake?
Pretty simple.
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: The new guy</div><div class="ubbcode-body">I have a gen 1 and have never encountered a problem, it plainly states in the manual not to drop the barrel in because it could damage the pin. I've encountered a few hicups with my DTA, but so far CS has been good. I feel little urge to change to the gen II.
And I'm having a hard time envisioning the tactical scenario where a rapid caliber change is necessary. If your AO calls for a 338LM's range would you swap to something smaller to make a shot at closer range, and vise versa?
Barrel swaps are easy, and require about as much caution and attention to detail as not dropping your rifle when carrying it. </div></div>
While I agree with you in concept, that really isn't the point.
If you went to the car dealer and ordered a 2012 model, and when it arrived you were given a 2011 model - would you be happy? And would you expect to have to pay out of your own pocket to have them correct their mistake?
Pretty simple.
Re: DTA Quality and Customer "Service"
You think another gun company would cover FFL fees? I doubt it but I may be wrong
You think another gun company would cover FFL fees? I doubt it but I may be wrong
Re: DTA Quality and Customer "Service"
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: BigJoe</div><div class="ubbcode-body">You think another gun company would cover FFL fees? I doubt it but I may be wrong </div></div>
I think any reasonable company would go out of their way to take care of their customer if they made a legitimate mistake (which they have admitted to).
I think it's extremely unreasonable to ask the client to pay more for their product due to their mistake.
And I can't get around the Fee. They are in UT. I bought it from a dealer in TX. And I live in PA. The PA FFL charges the fee.
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: BigJoe</div><div class="ubbcode-body">You think another gun company would cover FFL fees? I doubt it but I may be wrong </div></div>
I think any reasonable company would go out of their way to take care of their customer if they made a legitimate mistake (which they have admitted to).
I think it's extremely unreasonable to ask the client to pay more for their product due to their mistake.
And I can't get around the Fee. They are in UT. I bought it from a dealer in TX. And I live in PA. The PA FFL charges the fee.
Re: DTA Quality and Customer "Service"
They offered to pay shipping and get you the correct rifle that is the right thing to do
They offered to pay shipping and get you the correct rifle that is the right thing to do
Re: DTA Quality and Customer "Service"
Quickone,
Damn guy, your getting the rifle replaced, they are covering shipping both ways and your bitchin over a $25.00 FFL fee?
Take the deal, shoot one less box of bullets on your next range trip and call it a day.
You made your point and hopefully SR90 learned a little about what people expect with respect to customer service. Take a little satisfaction in the fact that you more than likely helped the next guy that has a DTA problem. If Nick didn't get the message, and he continues with business as usual, I wouldn't be suprised if DTA is the next Lawton.
Trilogymac
Quickone,
Damn guy, your getting the rifle replaced, they are covering shipping both ways and your bitchin over a $25.00 FFL fee?
Take the deal, shoot one less box of bullets on your next range trip and call it a day.
You made your point and hopefully SR90 learned a little about what people expect with respect to customer service. Take a little satisfaction in the fact that you more than likely helped the next guy that has a DTA problem. If Nick didn't get the message, and he continues with business as usual, I wouldn't be suprised if DTA is the next Lawton.
Trilogymac
Re: DTA Quality and Customer "Service"
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: BigJoe</div><div class="ubbcode-body">They offered to pay shipping and get you the correct rifle that is the right thing to do </div></div>
Um, no. The right thing to do would be to cover all of my costs. Not 60% of them.
At this point it's more effective for me to sell the rifle at a $150 discount for both my time and cost for FFL transfer.
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: BigJoe</div><div class="ubbcode-body">They offered to pay shipping and get you the correct rifle that is the right thing to do </div></div>
Um, no. The right thing to do would be to cover all of my costs. Not 60% of them.
At this point it's more effective for me to sell the rifle at a $150 discount for both my time and cost for FFL transfer.
Re: DTA Quality and Customer "Service"
Quickone,
Damn guy, your getting the rifle replaced, they are covering shipping both ways and your bitchin over a $25.00 FFL fee?
Take the deal, shoot one less box of bullets on your next range trip and call it a day.
You made your point and hopefully SR90 learned a little about what people expect with respect to customer service. Take a little satisfaction in the fact that you more than likely helped the next guy (maybe me) that has a DTA problem. If Nick didn't get the message, and he continues with business as usual, I wouldn't be suprised if DTA is the next Lawton.
Trilogymac
Quickone,
Damn guy, your getting the rifle replaced, they are covering shipping both ways and your bitchin over a $25.00 FFL fee?
Take the deal, shoot one less box of bullets on your next range trip and call it a day.
You made your point and hopefully SR90 learned a little about what people expect with respect to customer service. Take a little satisfaction in the fact that you more than likely helped the next guy (maybe me) that has a DTA problem. If Nick didn't get the message, and he continues with business as usual, I wouldn't be suprised if DTA is the next Lawton.
Trilogymac
Re: DTA Quality and Customer "Service"
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: trilogymac</div><div class="ubbcode-body">Quickone,
Damn guy, your getting the rifle replaced, they are covering shipping both ways and your bitchin over a $25.00 FFL fee?
Take the deal, shoot one less box of bullets on your next range trip and call it a day.
You made your point and hopefully SR90 learned a little about what people expect with respect to customer service. Take a little satisfaction in the fact that you more than likely helped the next guy that has a DTA problem. If Nick didn't get the message, and he continues with business as usual, I wouldn't be suprised if DTA is the next Lawton.
Trilogymac </div></div>
Well, it's a $50 fee
I will be getting the rifle replaced. I'm in Asia currently and will be calling Ben to get it taken care of when I return. Taking care of this stuff while overseas is quite difficult.
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: trilogymac</div><div class="ubbcode-body">Quickone,
Damn guy, your getting the rifle replaced, they are covering shipping both ways and your bitchin over a $25.00 FFL fee?
Take the deal, shoot one less box of bullets on your next range trip and call it a day.
You made your point and hopefully SR90 learned a little about what people expect with respect to customer service. Take a little satisfaction in the fact that you more than likely helped the next guy that has a DTA problem. If Nick didn't get the message, and he continues with business as usual, I wouldn't be suprised if DTA is the next Lawton.
Trilogymac </div></div>
Well, it's a $50 fee
I will be getting the rifle replaced. I'm in Asia currently and will be calling Ben to get it taken care of when I return. Taking care of this stuff while overseas is quite difficult.
Re: DTA Quality and Customer "Service"
$50.00.... Fair enough.
Good choice and Merry Christmas to you and your.
Best,
Bill J
$50.00.... Fair enough.
Good choice and Merry Christmas to you and your.
Best,
Bill J
Re: DTA Quality and Customer "Service"
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: bigsky23</div><div class="ubbcode-body"><div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: QuickOne</div><div class="ubbcode-body"><div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: BigJoe</div><div class="ubbcode-body">They offered to pay shipping and get you the correct rifle that is the right thing to do </div></div>
Um, no. The right thing to do would be to cover all of my costs. Not 60% of them.
At this point it's more effective for me to sell the rifle at a $150 discount for both my time and cost for FFL transfer.
</div></div>
60% ??? Your math skills aren't adding up to me. I'm not sure how this all went down but I've read it all. If you ordered one and got another then one would hope DTA would make it right. I've been sympathetic to your story up to this point but your definately starting to sound unreasonable. Take the fair offer and enjoy your awsome rifle... or say piss on it, sell it and remain pissed off and miserable. Your call.
</div></div>
Just to explain my math - My original costs (excluding the rifle itself) were $75 shipping + $50 ffl. That's $125. They are only offering to cover the $75 - that's 60%
I still don't see how this is unreasonable. But whatever...
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: bigsky23</div><div class="ubbcode-body"><div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: QuickOne</div><div class="ubbcode-body"><div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: BigJoe</div><div class="ubbcode-body">They offered to pay shipping and get you the correct rifle that is the right thing to do </div></div>
Um, no. The right thing to do would be to cover all of my costs. Not 60% of them.
At this point it's more effective for me to sell the rifle at a $150 discount for both my time and cost for FFL transfer.
</div></div>
60% ??? Your math skills aren't adding up to me. I'm not sure how this all went down but I've read it all. If you ordered one and got another then one would hope DTA would make it right. I've been sympathetic to your story up to this point but your definately starting to sound unreasonable. Take the fair offer and enjoy your awsome rifle... or say piss on it, sell it and remain pissed off and miserable. Your call.
Just to explain my math - My original costs (excluding the rifle itself) were $75 shipping + $50 ffl. That's $125. They are only offering to cover the $75 - that's 60%
I still don't see how this is unreasonable. But whatever...
Re: DTA Quality and Customer "Service"
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: THUNDERBOLT68</div><div class="ubbcode-body">Quickone,
Do not attempt to sell your rifle right now. You need to wait until DTA raises the fictitious 12% margin back to the guns. That way after December 24 you can get 12% more.
That is if DTA has any dealers left that will not sell at at least 12% less of retail. </div></div>
So they are undercutting their own dealers. Nice!
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: THUNDERBOLT68</div><div class="ubbcode-body">Quickone,
Do not attempt to sell your rifle right now. You need to wait until DTA raises the fictitious 12% margin back to the guns. That way after December 24 you can get 12% more.
That is if DTA has any dealers left that will not sell at at least 12% less of retail. </div></div>
So they are undercutting their own dealers. Nice!
Re: DTA Quality and Customer "Service"
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: sr90</div><div class="ubbcode-body">FYI thunderbolt is quickones dealer, Travis as we have told you from the beginning this is all we are going to do. Threats and blackmail do not work with me I am sorry.
Did we learn anything? That some people are impossible to please. It is sad to see that one disgruntled customer posting crap all over the Internet (so he can get $50 out of a company) leads people to assume that our company doesn't take care of it's customers. We do take care of our customers. </div></div>
I don't see how this is "posting crap" - it's my experience. And I am certainly not trying to get $50 out of your company. I spent 5k on the rifle and another 2300 on the scope. I'm not overly concerned with $50.
As I said, I just want my gun replaced when I return from asia.
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: sr90</div><div class="ubbcode-body">FYI thunderbolt is quickones dealer, Travis as we have told you from the beginning this is all we are going to do. Threats and blackmail do not work with me I am sorry.
Did we learn anything? That some people are impossible to please. It is sad to see that one disgruntled customer posting crap all over the Internet (so he can get $50 out of a company) leads people to assume that our company doesn't take care of it's customers. We do take care of our customers. </div></div>
I don't see how this is "posting crap" - it's my experience. And I am certainly not trying to get $50 out of your company. I spent 5k on the rifle and another 2300 on the scope. I'm not overly concerned with $50.
As I said, I just want my gun replaced when I return from asia.
Re: DTA Quality and Customer "Service"
Well nick and crew through their actions and service rendered to me and my friends who also have DTA rifles, have a solid loyal customer base who is completely happy with their rifles. Thunderbolt your actions in this thread are doing more damage to your rep on this site then it is to nick's.
Well nick and crew through their actions and service rendered to me and my friends who also have DTA rifles, have a solid loyal customer base who is completely happy with their rifles. Thunderbolt your actions in this thread are doing more damage to your rep on this site then it is to nick's.
Re: DTA Quality and Customer "Service"
Now you see Nick, wouldn't a better approach have been "sorry for the mixup Quickone, we will throw in an extra mag for your trouble". Then you would have had a happy customer singing a song on what a great company you have but now, you have rubbed his nose in the $50.00. Not a smooth move bubba.
You can lead a horse to water...........
Now you see Nick, wouldn't a better approach have been "sorry for the mixup Quickone, we will throw in an extra mag for your trouble". Then you would have had a happy customer singing a song on what a great company you have but now, you have rubbed his nose in the $50.00. Not a smooth move bubba.
You can lead a horse to water...........
Re: DTA Quality and Customer "Service"
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: trilogymac</div><div class="ubbcode-body">Now you see Nick, wouldn't a better approach have been "sorry for the mixup Quickone, we will throw in an extra mag for your trouble". Then you would have had a happy customer singing a song on what a great company you have but now, you have rubbed his nose in the $50.00. Not a smooth move bubba.
You can lead a horse to water........... </div></div>
Thank you, good sir. Now you see my point.
And in all honesty, a gesture such as that might have persuaded me to keep the rifle I received.
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: trilogymac</div><div class="ubbcode-body">Now you see Nick, wouldn't a better approach have been "sorry for the mixup Quickone, we will throw in an extra mag for your trouble". Then you would have had a happy customer singing a song on what a great company you have but now, you have rubbed his nose in the $50.00. Not a smooth move bubba.
You can lead a horse to water........... </div></div>
Thank you, good sir. Now you see my point.
And in all honesty, a gesture such as that might have persuaded me to keep the rifle I received.
Re: DTA Quality and Customer "Service"
Man O' Man.......what happened to this happy little thread??
For what it's worth...I really like my DTA!!
one of the better guns I have ever owned! I think I'm in the 99%!!
-best of luck to everyone...hope you get what you want...I did.
Man O' Man.......what happened to this happy little thread??
For what it's worth...I really like my DTA!!
one of the better guns I have ever owned! I think I'm in the 99%!!
-best of luck to everyone...hope you get what you want...I did.
Re: DTA Quality and Customer "Service"
Quickone,
I always saw your point and didn't disagree. Things aren't always perfect and sometimes it is better to give a little to get the majority of what you are due when dealing with people who are not CS savvy.
FWIW
BTDT
Quickone,
I always saw your point and didn't disagree. Things aren't always perfect and sometimes it is better to give a little to get the majority of what you are due when dealing with people who are not CS savvy.
FWIW
BTDT
Re: DTA Quality and Customer "Service"
First post probably my only one too. I have dealt with a lot of people who have posted here, hi my name is Mike. It is unfortunate what happened with this situation. I do honestly believe that neither rifle is superior to the other, with proper care and installation both will last. I have beat the piss out of the gen 1 rifle and the pin never broke. That said if the one was in fact specifically ordered AS GEN 2 then thats what you should have got. I believe in this product 100% and I will personally pay the $50 transfer. You can email me or get my phone number from your dealer and we can make arrangements and I will directly pay your dealer for the transfer. As for publicly bad mouthing a company, I understand the end user's frustration. I am a customer too and I know that it can be frustrating when things like this happen. But I personally would've done things differently. I have bent over backwards for your dealer and he has never been my customer, after reading this thread I'm a little fired up. Instead of adding to this I will just simply offer you what I have, get in touch with me and I will personally pay your FFL fee. Not because I feel you are grossly mistreated by DTA, I just want this to go away and we can all get back to doing what we love SHOOTING GUNS and not fighting over the internet. Sorry the post was so long Mike Davis proud salesman at DTA!
First post probably my only one too. I have dealt with a lot of people who have posted here, hi my name is Mike. It is unfortunate what happened with this situation. I do honestly believe that neither rifle is superior to the other, with proper care and installation both will last. I have beat the piss out of the gen 1 rifle and the pin never broke. That said if the one was in fact specifically ordered AS GEN 2 then thats what you should have got. I believe in this product 100% and I will personally pay the $50 transfer. You can email me or get my phone number from your dealer and we can make arrangements and I will directly pay your dealer for the transfer. As for publicly bad mouthing a company, I understand the end user's frustration. I am a customer too and I know that it can be frustrating when things like this happen. But I personally would've done things differently. I have bent over backwards for your dealer and he has never been my customer, after reading this thread I'm a little fired up. Instead of adding to this I will just simply offer you what I have, get in touch with me and I will personally pay your FFL fee. Not because I feel you are grossly mistreated by DTA, I just want this to go away and we can all get back to doing what we love SHOOTING GUNS and not fighting over the internet. Sorry the post was so long Mike Davis proud salesman at DTA!
Re: DTA Quality and Customer "Service"
So I don't want to stir anything but let me see if I understand whats going on. Customer orders rifle from dealer, MFG accidentally sends the wrong rifle. This was a easy fix, there is no reason for the dealer or customer to take a hit on. It was a honest mistake, we're only humans. But for the MFG not to cover their mix up and ask the dealer to take the hit? That's not right! We were really looking forward into becoming a DTA dealer but after this.........I don't know. I hope you guys can work things out.
So I don't want to stir anything but let me see if I understand whats going on. Customer orders rifle from dealer, MFG accidentally sends the wrong rifle. This was a easy fix, there is no reason for the dealer or customer to take a hit on. It was a honest mistake, we're only humans. But for the MFG not to cover their mix up and ask the dealer to take the hit? That's not right! We were really looking forward into becoming a DTA dealer but after this.........I don't know. I hope you guys can work things out.
Re: DTA Quality and Customer "Service"
Lazy 21 this is not the case this is an isolated incident. I am the person you have talked to and emailed with DTA. If you would like to call me I can give you all the details, and please before you make judgement on becoming a dealer read my response to this. You have my numbers in the email i sent.
Lazy 21 this is not the case this is an isolated incident. I am the person you have talked to and emailed with DTA. If you would like to call me I can give you all the details, and please before you make judgement on becoming a dealer read my response to this. You have my numbers in the email i sent.
Re: DTA Quality and Customer "Service"
Travis, what's Mike's screen name? I just talked with him last week and guy was awesome! I seriously don't see why this had to go this far.
Travis, what's Mike's screen name? I just talked with him last week and guy was awesome! I seriously don't see why this had to go this far.
Re: Idea! Official DTA SRS, HTI, Covert, Hunter Thread
Can we all just go back to loving our DTA's now, put this mess behind us and get this thread back to it's intended topic
Can we all just go back to loving our DTA's now, put this mess behind us and get this thread back to it's intended topic
Re: Idea! Official DTA SRS, HTI, Covert, Hunter Thread
My SRS touched me in naughty places and I liked it
My SRS touched me in naughty places and I liked it
Re: DTA Quality and Customer "Service"
I had a DTA. I did not care for it. That said, this is a website that was setup to ( among many things) discuss rifles. Good and Bad. This is not DTA's site. Nor is it Surgeons, AI's, Gaps' ...you get the idea. This is a site where folks come to share their experiences. As of late it seems if someone comes and voices an opposing opinion, battle lines are drawn and quickly chaos ensues till the thread is shut down. I agree that a when a problem is perceived then both the buyer and company should make every effort to rectify the situation without dragging the companies name through the mud. If that fails as it seems to have happened here, then yes, it goes to the court of public opinion. DTA should use this experience as a learning tool. Seems pretty cut and dry to me. A mistake was made by no fault of the buyer who is now being asked to help cover the cost after shelling out already a pretty penny. just my thoughts.
I had a DTA. I did not care for it. That said, this is a website that was setup to ( among many things) discuss rifles. Good and Bad. This is not DTA's site. Nor is it Surgeons, AI's, Gaps' ...you get the idea. This is a site where folks come to share their experiences. As of late it seems if someone comes and voices an opposing opinion, battle lines are drawn and quickly chaos ensues till the thread is shut down. I agree that a when a problem is perceived then both the buyer and company should make every effort to rectify the situation without dragging the companies name through the mud. If that fails as it seems to have happened here, then yes, it goes to the court of public opinion. DTA should use this experience as a learning tool. Seems pretty cut and dry to me. A mistake was made by no fault of the buyer who is now being asked to help cover the cost after shelling out already a pretty penny. just my thoughts.
Re: Idea! Official DTA SRS, HTI, Covert, Hunter Thread
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: bigsky23</div><div class="ubbcode-body">Me too big Joe
</div></div>
That spiral fluted barrel is sexy as hell
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: bigsky23</div><div class="ubbcode-body">Me too big Joe
That spiral fluted barrel is sexy as hell
Re: Idea! Official DTA SRS, HTI, Covert, Hunter Thread
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: BigJoe</div><div class="ubbcode-body"><div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: bigsky23</div><div class="ubbcode-body">Me too big Joe
</div></div>
That spiral fluted barrel is sexy as hell </div></div>
+1, and that case probably weighs 100 lbs now.
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: BigJoe</div><div class="ubbcode-body"><div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: bigsky23</div><div class="ubbcode-body">Me too big Joe
That spiral fluted barrel is sexy as hell </div></div>
+1, and that case probably weighs 100 lbs now.
Re: Idea! Official DTA SRS, HTI, Covert, Hunter Thread
I'm right there with ya though I have almost every accessory and barrel DTA makes for the srs
I'm right there with ya though I have almost every accessory and barrel DTA makes for the srs
Re: Idea! Official DTA SRS, HTI, Covert, Hunter Thread
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: sr90</div><div class="ubbcode-body">Lazy21
That is not what was said.
To everyone else,
This will be my last post on snipershide as I have grown sick and tired of this kind of crap, nobody knows what's going on or knows what each situation really is. Everyone can believe what they want, but the truth is we appreciate our customers very much and we work very hard to take care of them, are we perfect? No. Do we fix problems when they arise, yes. We will continue to do everything we can to make the best rifles in the world. And we are going to continue to do so for the rest of my life and hopefully my children's lives too.
One thing that wont change is, I do not give people free stuff who threaten me they will trash me on the Internet if I don't. It is unethical, and I don't work that way, I'm sorry. If it puts an egg on my face then that is fine it isn't the first time and definitely won't be the last time. We do apologize for the shipping mishap and apologize that a disagreement spilled out onto the Internet.
We do appreciate snipershide allowing this thread to remain but like someone said this is a user forum and I discontinued to be a user once I decided to start designing weapons for this industry so my knowledge and experience no longer applies here.
Thanks
Nick </div></div>
I hope you don't think I was attempting to threaten you - that certainly was not the case. I was simply expressing my dissatisfaction with the customer service recieved. That is all
As for trying to get any money from you - I couldn't care less about the $$. It is the principal. It's simply the fact that when I purchase a premium product (and I still love my rifle), I expect the customer service to be on the same level.
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: sr90</div><div class="ubbcode-body">Lazy21
That is not what was said.
To everyone else,
This will be my last post on snipershide as I have grown sick and tired of this kind of crap, nobody knows what's going on or knows what each situation really is. Everyone can believe what they want, but the truth is we appreciate our customers very much and we work very hard to take care of them, are we perfect? No. Do we fix problems when they arise, yes. We will continue to do everything we can to make the best rifles in the world. And we are going to continue to do so for the rest of my life and hopefully my children's lives too.
One thing that wont change is, I do not give people free stuff who threaten me they will trash me on the Internet if I don't. It is unethical, and I don't work that way, I'm sorry. If it puts an egg on my face then that is fine it isn't the first time and definitely won't be the last time. We do apologize for the shipping mishap and apologize that a disagreement spilled out onto the Internet.
We do appreciate snipershide allowing this thread to remain but like someone said this is a user forum and I discontinued to be a user once I decided to start designing weapons for this industry so my knowledge and experience no longer applies here.
Thanks
Nick </div></div>
I hope you don't think I was attempting to threaten you - that certainly was not the case. I was simply expressing my dissatisfaction with the customer service recieved. That is all
As for trying to get any money from you - I couldn't care less about the $$. It is the principal. It's simply the fact that when I purchase a premium product (and I still love my rifle), I expect the customer service to be on the same level.
