So, over 4 months ago I ordered two POF .223 uppers with the new 11T rail system. At the time I was told it would be delivered between 3-4 weeks. 4 weeks came and went and I was told it would be there in 2 more weeks. Well guess what that also came and went? So, then they said after 6 weeks of waiting for something that was paid in full, that they were now telling their customers that it would be 12 weeks for new orders. Now as of 15 weeks from my order date, they still cannot give a date as to when I would receive or at least be able to expect my merchandise that I have paid in full for. So my question to POF is what kind of operation do you run? If you truly manufacture your own products as Chris told me, how can you not even know what and when you are going to be able to fulfill your commitments as a production facility? If I ran my manufacturing site the way POF does, we would not be in business. What’s worse is that Chris who is Frank’s brother (I.E the Owner) has no idea when they are going to be able to ship the items that they supposedly produce at their facility and to top that off he is rude as hell. After 15 weeks of waiting and not even complaining or bugging them you are given nothing but attitude when you ask legitimate questions. I have never shot, handled or even seen a POF system in person but decided to spend the money and purchase two systems from them that I am now regretting. You would think that as much as they talk about quality that their customer service and appreciation would be the same. Well I was extremely mistaken! If you are considering POF, I would encourage you to really think about it as there are many manufactures with well proven track records and Great Customer Service! Well, maybe POF would be willing to explain there ideology on customer service via this forum, or maybe refund my money that I paid on the lowers, FFL fee’s and the upper’s so that I can purchase a Noveske or LaRue setup? If not just send me my uppers!!!
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POF Horrible Customer Service!
- Thread starter FastRabbit24
- Start date
Re: POF Horrible Customer Service!
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Brutas</div><div class="ubbcode-body">First with popcorn </div></div>
2nd.
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Brutas</div><div class="ubbcode-body">First with popcorn </div></div>
2nd.
Re: POF Horrible Customer Service!
It sucks you have to wait, and it sucks you don't have an ETA. POF is a highly valued company on this site. With any business, there are some people that fall in the cracks, due to material delays, filling back logs, etc, etc. If you just can't wait anymore, ask for your money back.
Coming on this forum to bitch on your first post isn't going to get you far, I don't mean that rudely, but it is the truth.
Hope things end well.
It sucks you have to wait, and it sucks you don't have an ETA. POF is a highly valued company on this site. With any business, there are some people that fall in the cracks, due to material delays, filling back logs, etc, etc. If you just can't wait anymore, ask for your money back.
Coming on this forum to bitch on your first post isn't going to get you far, I don't mean that rudely, but it is the truth.
Hope things end well.
Re: POF Horrible Customer Service!
Welcome to the gun world, it's the typical ploy, tell you it's going to be 4 weeks to get your money, then keep stalling you for a few more months while they actually think about getting your product to you.
It's pretty much the standard, sad really, but customers keep putting up with it so companies keep doing it.
Welcome to the gun world, it's the typical ploy, tell you it's going to be 4 weeks to get your money, then keep stalling you for a few more months while they actually think about getting your product to you.
It's pretty much the standard, sad really, but customers keep putting up with it so companies keep doing it.
Re: POF Horrible Customer Service!
My first post it is. I have been reading and watching the site for some time now. I personally just don’t have a lot to say. I do however, think people should know about the horrible customer service. Also it’s not like after a week or two that I became upset. It was after 15 weeks of patently waiting and finally calling to find out when I could be expecting my product, to be received with this kind of crappy service that upset me.
My first post it is. I have been reading and watching the site for some time now. I personally just don’t have a lot to say. I do however, think people should know about the horrible customer service. Also it’s not like after a week or two that I became upset. It was after 15 weeks of patently waiting and finally calling to find out when I could be expecting my product, to be received with this kind of crappy service that upset me.
Re: POF Horrible Customer Service!
I don't know POF and have never done business with them, so my comment is more of a *general* statement.
If a company states 4 weeks and delivers in 4 weeks? Cool.
If they state 4 weeks and deliver faster? Awesome.
If they state 4 weeks and deliver in 5? Frustrating, but tolerable.
If they state 4 weeks, and it's now 15+ weeks and still can't commit to a delivery date? That's crap.
----------
To everyone who's "breaking out the popcorn" or saying "oops, sometimes an order slips through the cracks".... c'mon, really?
If it was your order you'd be just as pissed.
If a person has paid for a product, they have a reasonable expectation for delivery of goods. But for the purchaser to have to call back, push to get what they paid for, continue to inquire on product status... that's a horrible experience and the guy has every right to share this experience.
Does it mean you won't do business with POF? Maybe, maybe not. Will I do business with them? No clue.
But is this information valuable regardless of this dealer's reputation on "The Hide"? Yes. Things don't always stay the same, especially when it comes to quality and/or service. Plenty of small shops lost their edge when they became a big shop. That may or may not be happening here, but that doesn't mean people should dogpile on a person who is sharing a bad experience.
I don't know POF and have never done business with them, so my comment is more of a *general* statement.
If a company states 4 weeks and delivers in 4 weeks? Cool.
If they state 4 weeks and deliver faster? Awesome.
If they state 4 weeks and deliver in 5? Frustrating, but tolerable.
If they state 4 weeks, and it's now 15+ weeks and still can't commit to a delivery date? That's crap.
----------
To everyone who's "breaking out the popcorn" or saying "oops, sometimes an order slips through the cracks".... c'mon, really?
If it was your order you'd be just as pissed.
If a person has paid for a product, they have a reasonable expectation for delivery of goods. But for the purchaser to have to call back, push to get what they paid for, continue to inquire on product status... that's a horrible experience and the guy has every right to share this experience.
Does it mean you won't do business with POF? Maybe, maybe not. Will I do business with them? No clue.
But is this information valuable regardless of this dealer's reputation on "The Hide"? Yes. Things don't always stay the same, especially when it comes to quality and/or service. Plenty of small shops lost their edge when they became a big shop. That may or may not be happening here, but that doesn't mean people should dogpile on a person who is sharing a bad experience.
Re: POF Horrible Customer Service!
I don't have a dog in this fight and yea the OP probably wasnt smart to make a complaint his first post but... well...
Objectively I would observe that there has been a recent spate of threads on POF being overdue with some product delivery as their orders have stacked up. I dont know what percentage that is of their customers (it could be that the 3-4 of 2000 that run into this problem are the ones posting here after all) but I would observe this hasn't been the only recent post on the subject.
Frank and company make an excellent rifle but it could be they are going through growing pains right now, trying to figure out how to scale the business while maintaining quality. Frank comes from an aerospace engineering background and is not (and has never claimed to be) some kind of MBA genius on the business side of things.
You can make the choice to be patient while he tries to work out the kinks and recognize that maybe you were one of the builds that fell into this challenge right now... or perhaps another vendor could better handle your business right now.
I don't have a dog in this fight and yea the OP probably wasnt smart to make a complaint his first post but... well...
Objectively I would observe that there has been a recent spate of threads on POF being overdue with some product delivery as their orders have stacked up. I dont know what percentage that is of their customers (it could be that the 3-4 of 2000 that run into this problem are the ones posting here after all) but I would observe this hasn't been the only recent post on the subject.
Frank and company make an excellent rifle but it could be they are going through growing pains right now, trying to figure out how to scale the business while maintaining quality. Frank comes from an aerospace engineering background and is not (and has never claimed to be) some kind of MBA genius on the business side of things.
You can make the choice to be patient while he tries to work out the kinks and recognize that maybe you were one of the builds that fell into this challenge right now... or perhaps another vendor could better handle your business right now.
Re: POF Horrible Customer Service!
They may have screwed the pooch on this one but I've never had a problem in dealing with them and I think there are very few who have. I suggest talking with Frank and maybe he can throw something in extra to make up for the screw-up.
They may have screwed the pooch on this one but I've never had a problem in dealing with them and I think there are very few who have. I suggest talking with Frank and maybe he can throw something in extra to make up for the screw-up.
Re: POF Horrible Customer Service!
Metonymy,
Thank you for the support.
It appears that I am not the only one that has problems with the customer service of POF but others also have problems with the quality of POF.
Link posted on calguns.net below:
http://www.calguns.net/calgunforum/s...d.php?t=409693
Metonymy,
Thank you for the support.
It appears that I am not the only one that has problems with the customer service of POF but others also have problems with the quality of POF.
Link posted on calguns.net below:
http://www.calguns.net/calgunforum/s...d.php?t=409693
Re: POF Horrible Customer Service!
I have called three times this week and have asked to speak with Frank each time but no luck with that.
I have called three times this week and have asked to speak with Frank each time but no luck with that.
Re: POF Horrible Customer Service!
Wow... that is a killer first post -- beats the crap out of mine.
Wow... that is a killer first post -- beats the crap out of mine.
Re: POF Horrible Customer Service!
I totally agree that you have all the right in the world to bitch, but bitching in your first post is always frowned upon regardless if the bitch is legitimate or not.
However, I have found that you usually get more bees with honey than vinegar. It would probably be in your best interest to try and located someone from POF that is a member on the Hide and see if they can pull some strings for you and get you a answer or better yet your uppers. Trust me I know your pain and have been through the same situation(different company), it sucks.
Just my two cents....Good luck getting your uppers.
I totally agree that you have all the right in the world to bitch, but bitching in your first post is always frowned upon regardless if the bitch is legitimate or not.
However, I have found that you usually get more bees with honey than vinegar. It would probably be in your best interest to try and located someone from POF that is a member on the Hide and see if they can pull some strings for you and get you a answer or better yet your uppers. Trust me I know your pain and have been through the same situation(different company), it sucks.
Just my two cents....Good luck getting your uppers.
Re: POF Horrible Customer Service!
Interesting what modivates a guy to do his first post.
Joke most old hands have heard many times before-
Whats the first thing they teach students at Gunsmithing Schools?
How to look a customer in the eye and say with a straight face this bald faced lie- "yes it will be ready in 4 weeks"
I bet a show of hands from those who have had more than three contacts with gunsmiths would show most have done at least one sliding due date dance with a smith.
Good Luck
Interesting what modivates a guy to do his first post.
Joke most old hands have heard many times before-
Whats the first thing they teach students at Gunsmithing Schools?
How to look a customer in the eye and say with a straight face this bald faced lie- "yes it will be ready in 4 weeks"
I bet a show of hands from those who have had more than three contacts with gunsmiths would show most have done at least one sliding due date dance with a smith.
Good Luck
Re: POF Horrible Customer Service!
FastRabbit24, I'm sorry to hear of the nightmare you're having to endure. I have a POF and it's a great rifle, however, I would be equally as pissed off if I were in your situation. You spent a large wad of cash and after being told you would receive it on different occasions, you have yet to see anything arrive from POF. In my opinion, first post or not, your anger is justified considering the amount of cash you've spent and the time you've waited.
Keep us posted.
FastRabbit24, I'm sorry to hear of the nightmare you're having to endure. I have a POF and it's a great rifle, however, I would be equally as pissed off if I were in your situation. You spent a large wad of cash and after being told you would receive it on different occasions, you have yet to see anything arrive from POF. In my opinion, first post or not, your anger is justified considering the amount of cash you've spent and the time you've waited.
Keep us posted.
Re: POF Horrible Customer Service!
I've learned that I don't have the patience for most of the lead times in the gun industry. I typically buy in stock or not at all.
Sorry to hear about your situation, hope it works out in the end.
I've learned that I don't have the patience for most of the lead times in the gun industry. I typically buy in stock or not at all.
Sorry to hear about your situation, hope it works out in the end.
Re: POF Horrible Customer Service!
After the immigration law was passed last year, I emailed and said, "I want to buy a rifle from you!", support an Arizona company and whatnot, and asked a few questions.
No one ever replied.
I didn't buy a rifle from them.
After the immigration law was passed last year, I emailed and said, "I want to buy a rifle from you!", support an Arizona company and whatnot, and asked a few questions.
No one ever replied.
I didn't buy a rifle from them.
Re: POF Horrible Customer Service!
For whatever it is worth, POF cutomer service and wait times seem to be hit or miss, IMO.
When I purchased my original rifle it took 10 weeks, I was originally told 8. I called for an update around the 9 week mark and was not overly impressed with CS. But life goes on.
When I purchased a upper a few months ago they told me 6-8 weeks. It shipped 4 days after the order.
I have put about 1000 rds through the original upper and had only one FTE on the VERY first round, after that no issues. It is very accurate and I am nothing but happy with it. Haven't got to shoot the new upper yet due to working overseas.
For the OP: Just a stab in the dark, but they may have underestimated demand for the uppers with the new rail system, or may have developed a manufacutring or R&D issue with them. If that is the case, then you need to evalutate whether or not you are willing to continue the wait.
I think you have every right to be irritated, and if it is that bad, cancel the order and go with another vendor/manufacuter.
For whatever it is worth, POF cutomer service and wait times seem to be hit or miss, IMO.
When I purchased my original rifle it took 10 weeks, I was originally told 8. I called for an update around the 9 week mark and was not overly impressed with CS. But life goes on.
When I purchased a upper a few months ago they told me 6-8 weeks. It shipped 4 days after the order.
I have put about 1000 rds through the original upper and had only one FTE on the VERY first round, after that no issues. It is very accurate and I am nothing but happy with it. Haven't got to shoot the new upper yet due to working overseas.
For the OP: Just a stab in the dark, but they may have underestimated demand for the uppers with the new rail system, or may have developed a manufacutring or R&D issue with them. If that is the case, then you need to evalutate whether or not you are willing to continue the wait.
I think you have every right to be irritated, and if it is that bad, cancel the order and go with another vendor/manufacuter.
Re: POF Horrible Customer Service!
If anyone here knows the guys at POF and can get me in contact with Frank that would be great because I have tried and have had no luck with that.
To all who have been supportive, Thank you!
If anyone here knows the guys at POF and can get me in contact with Frank that would be great because I have tried and have had no luck with that.
To all who have been supportive, Thank you!
Re: POF Horrible Customer Service!
I have two POF lowers that I already assembled and would like to have matching upper and lower. If they cannot get me the uppers, I would be very interested in knowing if they would be willing to refund me the money spent on the lowers as well. Then I would go with a different manufacturer.
I have two POF lowers that I already assembled and would like to have matching upper and lower. If they cannot get me the uppers, I would be very interested in knowing if they would be willing to refund me the money spent on the lowers as well. Then I would go with a different manufacturer.
Re: POF Horrible Customer Service!
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: FastRabbit24</div><div class="ubbcode-body">I have two POF lowers that I already assembled and would like to have matching upper and lower. If they cannot get me the uppers, I would be very interested in knowing if they would be willing to refund me the money spent on the lowers as well. Then I would go with a different manufacturer. </div></div>
Almost certainly I can tell you they probably wouldnt refund the lowers. I really think your best bet here is still to try to link up with Frank.
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: FastRabbit24</div><div class="ubbcode-body">I have two POF lowers that I already assembled and would like to have matching upper and lower. If they cannot get me the uppers, I would be very interested in knowing if they would be willing to refund me the money spent on the lowers as well. Then I would go with a different manufacturer. </div></div>
Almost certainly I can tell you they probably wouldnt refund the lowers. I really think your best bet here is still to try to link up with Frank.
Re: POF Horrible Customer Service!
Fast-
Mind if I call you Fast, I feel like we are one a first name basis now- I'm curious about the claim to have lurked for so long but never posted asking questions BEFORE purchasing an upper. Most lurkers come in asking whats the best scope/caliber/upper/powder/bullet- not bitching about a long wait time for a rifle.
Most lurkers have already seen complaints about long lead times and would have asked about whatever company's rep for wait times.
Just noticing, never done business with POF but never heard they cheated anyone out of a weapon or their money. Patience is a virtue and most of the time ranting and raving doesnt move people any faster and a newbie slamming a company like POF doesnt carry that much wiegth.
But thinking a few members here will remember you from such a first post as you drug in here. That ought to be worth something.
Good Luck Fast, look forward to many posts on how the upper is working out for you
Fast-
Mind if I call you Fast, I feel like we are one a first name basis now- I'm curious about the claim to have lurked for so long but never posted asking questions BEFORE purchasing an upper. Most lurkers come in asking whats the best scope/caliber/upper/powder/bullet- not bitching about a long wait time for a rifle.
Most lurkers have already seen complaints about long lead times and would have asked about whatever company's rep for wait times.
Just noticing, never done business with POF but never heard they cheated anyone out of a weapon or their money. Patience is a virtue and most of the time ranting and raving doesnt move people any faster and a newbie slamming a company like POF doesnt carry that much wiegth.
But thinking a few members here will remember you from such a first post as you drug in here. That ought to be worth something.
Good Luck Fast, look forward to many posts on how the upper is working out for you
Re: POF Horrible Customer Service!
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: jasonk</div><div class="ubbcode-body">I've learned that I don't have the patience for most of the lead times in the gun industry. I typically buy in stock or not at all.
Sorry to hear about your situation, hope it works out in the end.</div></div>
I'm with you Jasonk, Just don't have the patience or trust to give my money out for an "estimated" shipping date.
Stick with trying to get solid answers from them though and don't be pushed out of shape if they try brushing you off. Remember its your money that they have and you deserve an answer or your cash back.
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: jasonk</div><div class="ubbcode-body">I've learned that I don't have the patience for most of the lead times in the gun industry. I typically buy in stock or not at all.
Sorry to hear about your situation, hope it works out in the end.</div></div>
I'm with you Jasonk, Just don't have the patience or trust to give my money out for an "estimated" shipping date.
Stick with trying to get solid answers from them though and don't be pushed out of shape if they try brushing you off. Remember its your money that they have and you deserve an answer or your cash back.
Re: POF Horrible Customer Service!
I'd keep calling, and if no result on your product, go through you CC company to get a charge off due to fraudulent business. That will get their attention quick. I would be very pissed, and exploring every legal/financial option I could.
I'd keep calling, and if no result on your product, go through you CC company to get a charge off due to fraudulent business. That will get their attention quick. I would be very pissed, and exploring every legal/financial option I could.
Re: POF Horrible Customer Service!
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: jasonk</div><div class="ubbcode-body">I've learned that I don't have the patience for most of the lead times in the gun industry. I typically buy in stock or not at all.
Sorry to hear about your situation, hope it works out in the end. </div></div>
^^^ this. I have not been in this game long and I have tired of this routine.
you want your money, I want my product. Its a very simple system that has worked in other industries. I understand there are exceptions, custom items etc. But still, if you know good and damn well its going to take you 4-6 mo to get all the product in house, tell me, If your product is worth it, I will wait.
Delays happen, but they dont happen 4 or 5 times on a single product without some expectation of it happening. 4 weeks to 6 weeks, OK, 4 weeks to 8 weeks, not great but tolerable. extending to 4X the original quoted wait and still no reasonable explanation isnt really acceptable. I know there are tons of POF fanboys on here that will jump on you for this, but it is becoming fairly common practice by most companies and I agree that you should just cancel and order from another company that has product for you.
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: jasonk</div><div class="ubbcode-body">I've learned that I don't have the patience for most of the lead times in the gun industry. I typically buy in stock or not at all.
Sorry to hear about your situation, hope it works out in the end. </div></div>
^^^ this. I have not been in this game long and I have tired of this routine.
you want your money, I want my product. Its a very simple system that has worked in other industries. I understand there are exceptions, custom items etc. But still, if you know good and damn well its going to take you 4-6 mo to get all the product in house, tell me, If your product is worth it, I will wait.
Delays happen, but they dont happen 4 or 5 times on a single product without some expectation of it happening. 4 weeks to 6 weeks, OK, 4 weeks to 8 weeks, not great but tolerable. extending to 4X the original quoted wait and still no reasonable explanation isnt really acceptable. I know there are tons of POF fanboys on here that will jump on you for this, but it is becoming fairly common practice by most companies and I agree that you should just cancel and order from another company that has product for you.
Re: POF Horrible Customer Service!
I had the same experience with POF.If Scott wasnt there I would have been SOL.Chris was rude as hell to me when I called and had no luck with call backs.Since Scott has left POF I will no longer use there products and have since went with a Larue OBR. They do make a great rifle, it just depends if you get lucky and get a good one.Good luck with there customer service it is for sure hit and miss.I understand all companies have problems.It is how these problems are taken care of that sets them apart.I still do not understand why they let a person like chris with a abrasive personality answer phones and talk to the public.He just cant help from coming over as a arrogant asshole.JMHO
I had the same experience with POF.If Scott wasnt there I would have been SOL.Chris was rude as hell to me when I called and had no luck with call backs.Since Scott has left POF I will no longer use there products and have since went with a Larue OBR. They do make a great rifle, it just depends if you get lucky and get a good one.Good luck with there customer service it is for sure hit and miss.I understand all companies have problems.It is how these problems are taken care of that sets them apart.I still do not understand why they let a person like chris with a abrasive personality answer phones and talk to the public.He just cant help from coming over as a arrogant asshole.JMHO
Re: POF Horrible Customer Service!
My experience was the exact same...to the T. About 2 years ago ordered a POF-308. Said it would be 8 weeks, then 10, then 18-20.
Got my rifle 1 year and 4 months later. Not even the one I wanted at that. I ordered a Black 16" and after waiting for so long I just excepted a 20" NP3. Chris was rude to me, A LOT but did later apologize so we are fine. I like the company and products and Frank is awesome but CS like that is crappy.
By the time I got my rifle I was so fed up and didn't even get the one I wanted anyway, so I just sold it. Never even fired one round out of it. Sad, cause that was my dream rifle for along time.
I build my own stuff now either through Ranier Arms or Bravo Company. You can't beat their CS with a stick
My experience was the exact same...to the T. About 2 years ago ordered a POF-308. Said it would be 8 weeks, then 10, then 18-20.
Got my rifle 1 year and 4 months later. Not even the one I wanted at that. I ordered a Black 16" and after waiting for so long I just excepted a 20" NP3. Chris was rude to me, A LOT but did later apologize so we are fine. I like the company and products and Frank is awesome but CS like that is crappy.
By the time I got my rifle I was so fed up and didn't even get the one I wanted anyway, so I just sold it. Never even fired one round out of it. Sad, cause that was my dream rifle for along time.
I build my own stuff now either through Ranier Arms or Bravo Company. You can't beat their CS with a stick
Re: POF Horrible Customer Service!
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: notquiteright</div><div class="ubbcode-body">Fast-
Mind if I call you Fast, I feel like we are one a first name basis now- I'm curious about the claim to have lurked for so long but never posted asking questions BEFORE purchasing an upper. Most lurkers come in asking whats the best scope/caliber/upper/powder/bullet- not bitching about a long wait time for a rifle.
Most lurkers have already seen complaints about long lead times and would have asked about whatever company's rep for wait times.
Just noticing, never done business with POF but never heard they cheated anyone out of a weapon or their money. Patience is a virtue and most of the time ranting and raving doesnt move people any faster and a newbie slamming a company like POF doesnt carry that much wiegth.
But thinking a few members here will remember you from such a first post as you drug in here. That ought to be worth something.
Good Luck Fast, look forward to many posts on how the upper is working out for you </div></div>
There are not a lot of questions I have when it comes to ARs as part of my career was spent behind one as an 11B in the ARMY. As in terms of scope, bullets, etc I run a Remington 700 .308, AICS, night force scope and load my own ammo. Also spend some of my time asking questions on NCPPRC when it pertained to those things. Not that I don’t feel confident in peoples posts on this site, I just came across that site first and starting shooting with them on occasions and not failing to mention they are a great group of people as well.
I am not posting here to just Blast a company for an honest mistake but to make people aware of what I have put up with patiently and how I have been rewarded for it by POF. Now if what “some” people are really concerned about is how many posts someone has in order for them to held credible, then there is a great chance that I will not ever have credibility on this forum, since I do not post much.
What I am really hoping for is to a quick resolution, by perhaps having the shooting community support and maybe POF seeing this and actually giving a shit.
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: notquiteright</div><div class="ubbcode-body">Fast-
Mind if I call you Fast, I feel like we are one a first name basis now- I'm curious about the claim to have lurked for so long but never posted asking questions BEFORE purchasing an upper. Most lurkers come in asking whats the best scope/caliber/upper/powder/bullet- not bitching about a long wait time for a rifle.
Most lurkers have already seen complaints about long lead times and would have asked about whatever company's rep for wait times.
Just noticing, never done business with POF but never heard they cheated anyone out of a weapon or their money. Patience is a virtue and most of the time ranting and raving doesnt move people any faster and a newbie slamming a company like POF doesnt carry that much wiegth.
But thinking a few members here will remember you from such a first post as you drug in here. That ought to be worth something.
Good Luck Fast, look forward to many posts on how the upper is working out for you </div></div>
There are not a lot of questions I have when it comes to ARs as part of my career was spent behind one as an 11B in the ARMY. As in terms of scope, bullets, etc I run a Remington 700 .308, AICS, night force scope and load my own ammo. Also spend some of my time asking questions on NCPPRC when it pertained to those things. Not that I don’t feel confident in peoples posts on this site, I just came across that site first and starting shooting with them on occasions and not failing to mention they are a great group of people as well.
I am not posting here to just Blast a company for an honest mistake but to make people aware of what I have put up with patiently and how I have been rewarded for it by POF. Now if what “some” people are really concerned about is how many posts someone has in order for them to held credible, then there is a great chance that I will not ever have credibility on this forum, since I do not post much.
What I am really hoping for is to a quick resolution, by perhaps having the shooting community support and maybe POF seeing this and actually giving a shit.
Re: POF Horrible Customer Service!
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: notquiteright</div><div class="ubbcode-body">Fast-
Mind if I call you Fast, I feel like we are one a first name basis now- I'm curious about the claim to have lurked for so long but never posted asking questions BEFORE purchasing an upper. Most lurkers come in asking whats the best scope/caliber/upper/powder/bullet- not bitching about a long wait time for a rifle.
Most lurkers have already seen complaints about long lead times and would have asked about whatever company's rep for wait times.
But thinking a few members here will remember you from such a first post as you drug in here. That ought to be worth something.
Good Luck Fast, look forward to many posts on how the upper is working out for you </div></div>Just wonder if he would have got a different reaction if he had say x number of post and not downed for being a newbie... By the way FastRabbit24 fill out your profile.. Just Sayin...
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: notquiteright</div><div class="ubbcode-body">Fast-
Mind if I call you Fast, I feel like we are one a first name basis now- I'm curious about the claim to have lurked for so long but never posted asking questions BEFORE purchasing an upper. Most lurkers come in asking whats the best scope/caliber/upper/powder/bullet- not bitching about a long wait time for a rifle.
Most lurkers have already seen complaints about long lead times and would have asked about whatever company's rep for wait times.
But thinking a few members here will remember you from such a first post as you drug in here. That ought to be worth something.
Good Luck Fast, look forward to many posts on how the upper is working out for you </div></div>Just wonder if he would have got a different reaction if he had say x number of post and not downed for being a newbie... By the way FastRabbit24 fill out your profile.. Just Sayin...
Re: POF Horrible Customer Service!
nly205 is right about the fan boys.
NOT ALL, but most of them are probably top tier operators who have affiliations with either well known schools, companys/organizations who they try to get there rifles to first just to get the publicity of them using their (POF's) rifles. Not trying to bad mouth and have no proof of this but I'm not stupid either. I know how that stuff goes and it is what it is.
This is my opinion so if you don't like it then that is fine, you don't have to.
nly205 is right about the fan boys.
NOT ALL, but most of them are probably top tier operators who have affiliations with either well known schools, companys/organizations who they try to get there rifles to first just to get the publicity of them using their (POF's) rifles. Not trying to bad mouth and have no proof of this but I'm not stupid either. I know how that stuff goes and it is what it is.
This is my opinion so if you don't like it then that is fine, you don't have to.
Re: POF Horrible Customer Service!
Fast-
I too was an 11 bush beater and had many questions about other than Government issue M16's. As you are now finding out a tad late there is alot of difference between standing inline with a bunch of other walking hardons being handed/ signing for an M16 and handing cash money over for a weapon.
(just between us tight buds, I own a few other weapons but still do ask questions BEFORE I lay more than a buck fiddy down. As for owning an ACIS or say a real nice pistol doesnt make me an expert in other areas)
But you know all that now
Had one more thought, it sounds like you really havent been to this site much but rather after a hot shouting match with POF decided to go on as many sites as you could find to get even with POF.
Fast-
I too was an 11 bush beater and had many questions about other than Government issue M16's. As you are now finding out a tad late there is alot of difference between standing inline with a bunch of other walking hardons being handed/ signing for an M16 and handing cash money over for a weapon.
(just between us tight buds, I own a few other weapons but still do ask questions BEFORE I lay more than a buck fiddy down. As for owning an ACIS or say a real nice pistol doesnt make me an expert in other areas)
But you know all that now
Had one more thought, it sounds like you really havent been to this site much but rather after a hot shouting match with POF decided to go on as many sites as you could find to get even with POF.
Re: POF Horrible Customer Service!
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: notquiteright</div><div class="ubbcode-body">Fast-
I too was an 11 bush beater and had many questions about other than Government issue M16's. As you are now finding out a tad late there is alot of difference between standing inline with a bunch of other walking hardons being handed/ signing for an M16 and handing cash money over for a weapon.
(just between us tight buds, I own a few other weapons but still do ask questions BEFORE I lay more than a buck fiddy down. As for owning an ACIS or say a real nice pistol doesnt make me an expert in other areas)
But you know all that now
Had one more thought, it sounds like you really havent been to this site much but rather after a hot shouting match with POF decided to go on as many sites as you could find to get even with POF. </div></div>
Not saying it makes it right but as you can see from other peoples post (including mine) that this is not the first time POF has done this to a customer. Maybe it will get their attention if he can't get any call backs.
Hell, when I was going through my dilemma it findly took ANOTHER UNSATISFIED CUSTOMER to post Franks personal cell phone number. Tried it and it worked. Called that number and it was Franks number but his mailbox was full. Finely talked to him through that number and he helped me out but after that he changed is number cause so many UNSATISFIED CUSTOMERS were calling him.
Check some other AR15/Semi-auto forums and you will see that there are more VERY unhappy POF customers. They would be better off being upfront about wait times then trying to quote faster deliveries. Most people would not mind the wait if they were just up front.
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: notquiteright</div><div class="ubbcode-body">Fast-
I too was an 11 bush beater and had many questions about other than Government issue M16's. As you are now finding out a tad late there is alot of difference between standing inline with a bunch of other walking hardons being handed/ signing for an M16 and handing cash money over for a weapon.
(just between us tight buds, I own a few other weapons but still do ask questions BEFORE I lay more than a buck fiddy down. As for owning an ACIS or say a real nice pistol doesnt make me an expert in other areas)
But you know all that now
Had one more thought, it sounds like you really havent been to this site much but rather after a hot shouting match with POF decided to go on as many sites as you could find to get even with POF. </div></div>
Not saying it makes it right but as you can see from other peoples post (including mine) that this is not the first time POF has done this to a customer. Maybe it will get their attention if he can't get any call backs.
Hell, when I was going through my dilemma it findly took ANOTHER UNSATISFIED CUSTOMER to post Franks personal cell phone number. Tried it and it worked. Called that number and it was Franks number but his mailbox was full. Finely talked to him through that number and he helped me out but after that he changed is number cause so many UNSATISFIED CUSTOMERS were calling him.
Check some other AR15/Semi-auto forums and you will see that there are more VERY unhappy POF customers. They would be better off being upfront about wait times then trying to quote faster deliveries. Most people would not mind the wait if they were just up front.
Re: POF Horrible Customer Service!
i have 2 POF rifles...both in 308, and i wouldnt trade them for anything....
but i agree, dealing with them was one of the top 3 worst customer service situations i have ever dealt with...
it wouldnt stop me from buying there product though..
bench
i have 2 POF rifles...both in 308, and i wouldnt trade them for anything....
but i agree, dealing with them was one of the top 3 worst customer service situations i have ever dealt with...
it wouldnt stop me from buying there product though..
bench
Re: POF Horrible Customer Service!
Just a quick word to the Op, I have had an order for 2 .223 uppers with the new rail since the end of October of last year. I am still waiting for my order. Am I frustrated? Yes, yes I am. Is there anything I can do about it? Sure, I can take my business somewhere else. I don't want to do that, because I want the quality that POF puts out. I was told that the reason it's taking so long is that they were having problems with the last batch of gas blocks and that they had to scrap them and start over. So now I take solace in the fact that I will eventually get the uppers but I will not have to send them back immediately because of technical problems. POF turns out one of the best ARs currently on the market. I am just happy that they are not skimping on quality to meet deadlines
MRAD
Just a quick word to the Op, I have had an order for 2 .223 uppers with the new rail since the end of October of last year. I am still waiting for my order. Am I frustrated? Yes, yes I am. Is there anything I can do about it? Sure, I can take my business somewhere else. I don't want to do that, because I want the quality that POF puts out. I was told that the reason it's taking so long is that they were having problems with the last batch of gas blocks and that they had to scrap them and start over. So now I take solace in the fact that I will eventually get the uppers but I will not have to send them back immediately because of technical problems. POF turns out one of the best ARs currently on the market. I am just happy that they are not skimping on quality to meet deadlines
MRAD
Re: POF Horrible Customer Service!
Look, am I mad? Hell yes! Do I have this on another forum? Yes! I have it on two of the three forums I frequently lurk on. Other then the problem listed, the other issue I have with this is that I work in manufacturing. I am a plant manager at a bulk manufacturer of small molecules for all types of drugs used in this world. The major problem American manufacturing is facing, is the increasing competition from foreign manufactures that can under cut like nobody’s business, since they do not have to deal with the FDA, OSHA, EPA and the tremendously low wages they pay their workers. So how do we in America compete? We compete by offering unbeatable quality and customer service, which is what it means to be made in America. So POF proudly places the American flag on their products but are not delivering what it means. Hopefully you all understand this, but anyone that is in manufacturing here in the USA, I think can relate and attest to what I am saying.
Bottom line I am displeased on all levels. So, if anyone can get me in contact with Frank, I would greatly appreciate it.
Look, am I mad? Hell yes! Do I have this on another forum? Yes! I have it on two of the three forums I frequently lurk on. Other then the problem listed, the other issue I have with this is that I work in manufacturing. I am a plant manager at a bulk manufacturer of small molecules for all types of drugs used in this world. The major problem American manufacturing is facing, is the increasing competition from foreign manufactures that can under cut like nobody’s business, since they do not have to deal with the FDA, OSHA, EPA and the tremendously low wages they pay their workers. So how do we in America compete? We compete by offering unbeatable quality and customer service, which is what it means to be made in America. So POF proudly places the American flag on their products but are not delivering what it means. Hopefully you all understand this, but anyone that is in manufacturing here in the USA, I think can relate and attest to what I am saying.
Bottom line I am displeased on all levels. So, if anyone can get me in contact with Frank, I would greatly appreciate it.
Re: POF Horrible Customer Service!
I'm with the guy who said "in stock or not at all". I did the waiting game before for something else and when it was all said and done it wasn't worth it.
I'd have gotten a charge back after the first month and bought locally, shop in Sacramento had a couple POF uppers on the wall last time I was in there.
I'm with the guy who said "in stock or not at all". I did the waiting game before for something else and when it was all said and done it wasn't worth it.
I'd have gotten a charge back after the first month and bought locally, shop in Sacramento had a couple POF uppers on the wall last time I was in there.
Re: POF Horrible Customer Service!
Oh I can understand frustration with poor customer service but as my new best friend Fast has admitted he used other websites for info, perhaps not as well as he should have as some folks here are rather quick to point out sheetray customer service they got with POF. It seems he came here to attack POF and no other reason.
Now allow me to offer this to all out here.
MANY gunsmiths who build militarily useful rifles oft times push back civilian orders to move active duty/LE orders ahead. Heard a vague rumor there is a war on.
Dont know for sure with this crowd, DO know several other companies have this policy.
Anyway crappy service sucks, running through the interwebz with scissors is silly.
Seems my good friend Fast isnt really a member here but a whiner.
Dont want to be hasty, I do look forward to his sharing of knowledge on the ACIS and other gun related topics.
Oh I can understand frustration with poor customer service but as my new best friend Fast has admitted he used other websites for info, perhaps not as well as he should have as some folks here are rather quick to point out sheetray customer service they got with POF. It seems he came here to attack POF and no other reason.
Now allow me to offer this to all out here.
MANY gunsmiths who build militarily useful rifles oft times push back civilian orders to move active duty/LE orders ahead. Heard a vague rumor there is a war on.
Dont know for sure with this crowd, DO know several other companies have this policy.
Anyway crappy service sucks, running through the interwebz with scissors is silly.
Seems my good friend Fast isnt really a member here but a whiner.
Dont want to be hasty, I do look forward to his sharing of knowledge on the ACIS and other gun related topics.
Re: POF Horrible Customer Service!
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: notquiteright</div><div class="ubbcode-body">
MANY gunsmiths who build militarily useful rifles oft times push back civilian orders to move active duty/LE orders ahead. Heard a vague rumor there is a war on.
Dont know for sure with this crowd, DO know several other companies have this policy.
</div></div>
Well to be honest I do not buy this as the USUAL cause for delays, but it is the usual excuse. Who would go against it if that was the legit reason? I wouldnt. But they have people waiting over a year for things they were promised in WEEKS. Shifting from weeks to years is not at all acceptable. If you get a giant mil/LEO order, fine, call/email customers and tell them. "to serve our nation in a time of need we are forced to delay civilian customers for ______ in order to deliver our product to soldiers/sailors/Marines/airmen/LEO who are in need of them." and let them decide to wait it out (most probably happily will) or take their business elsewhere. Instead there is this "dodge them until they corner us into committing or they give up on us" mentality. Its like a young kid who waits for them to turn the phone off before he decides to pay the bill.
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: notquiteright</div><div class="ubbcode-body">
MANY gunsmiths who build militarily useful rifles oft times push back civilian orders to move active duty/LE orders ahead. Heard a vague rumor there is a war on.
Dont know for sure with this crowd, DO know several other companies have this policy.
</div></div>
Well to be honest I do not buy this as the USUAL cause for delays, but it is the usual excuse. Who would go against it if that was the legit reason? I wouldnt. But they have people waiting over a year for things they were promised in WEEKS. Shifting from weeks to years is not at all acceptable. If you get a giant mil/LEO order, fine, call/email customers and tell them. "to serve our nation in a time of need we are forced to delay civilian customers for ______ in order to deliver our product to soldiers/sailors/Marines/airmen/LEO who are in need of them." and let them decide to wait it out (most probably happily will) or take their business elsewhere. Instead there is this "dodge them until they corner us into committing or they give up on us" mentality. Its like a young kid who waits for them to turn the phone off before he decides to pay the bill.
Re: POF Horrible Customer Service!
I am with jasonk......in fact I bought my POF 308 from him. They make a very nice weapon. It does certainly appear they need to be more forthcoming with realistic dates of delivery for their product.
I am with jasonk......in fact I bought my POF 308 from him. They make a very nice weapon. It does certainly appear they need to be more forthcoming with realistic dates of delivery for their product.
Re: POF Horrible Customer Service!
Life is too short man. Get your money back and readjust your dream. If enough people start canceling their orders they will hopefully get wise.
My experience with POF has been nothing but negative. I no longer own my POF.
Life is too short man. Get your money back and readjust your dream. If enough people start canceling their orders they will hopefully get wise.
My experience with POF has been nothing but negative. I no longer own my POF.
Re: POF Horrible Customer Service!
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: notquiteright</div><div class="ubbcode-body">Oh I can understand frustration with poor customer service but as my new best friend Fast has admitted he used other websites for info, perhaps not as well as he should have as some folks here are rather quick to point out sheetray customer service they got with POF. It seems he came here to attack POF and no other reason.
Now allow me to offer this to all out here.
MANY gunsmiths who build militarily useful rifles oft times push back civilian orders to move active duty/LE orders ahead. Heard a vague rumor there is a war on.
Dont know for sure with this crowd, DO know several other companies have this policy.
Anyway crappy service sucks, running through the interwebz with scissors is silly.
Seems my good friend Fast isnt really a member here but a whiner.
Dont want to be hasty, I do look forward to his sharing of knowledge on the ACIS and other gun related topics.</div></div>
Maybe I've missed something but I've not seen the OP whine about <span style="font-style: italic">ANYTHING</span>. However, I have seen him express his frustrations and he is justified for feeling the way he does. He is doing more than venting his frustrations, he's wanting to know what to do about the situation and I can't say that I blame him.
I could be mistaken but I highly doubt that POF is providing the military with their rifles so your statement about 'war' is invalid.
Since YOU have been in this thread, it seems like you've done nothing more than point out how few posts the OP has. You have offered nothing helpful on this topic. That being said, kindly shut the f*ck up and go play with your marbles or try to contribute something helpful to the conversation.
P.S.- This is coming from someone who owns a POF and has never had any customer service issues with the company. In the OPs case, I do believe POF owes him more than a simple explanation because on more than one occasion, they over-promised and under-delivered.
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: notquiteright</div><div class="ubbcode-body">Oh I can understand frustration with poor customer service but as my new best friend Fast has admitted he used other websites for info, perhaps not as well as he should have as some folks here are rather quick to point out sheetray customer service they got with POF. It seems he came here to attack POF and no other reason.
Now allow me to offer this to all out here.
MANY gunsmiths who build militarily useful rifles oft times push back civilian orders to move active duty/LE orders ahead. Heard a vague rumor there is a war on.
Dont know for sure with this crowd, DO know several other companies have this policy.
Anyway crappy service sucks, running through the interwebz with scissors is silly.
Seems my good friend Fast isnt really a member here but a whiner.
Dont want to be hasty, I do look forward to his sharing of knowledge on the ACIS and other gun related topics.</div></div>
Maybe I've missed something but I've not seen the OP whine about <span style="font-style: italic">ANYTHING</span>. However, I have seen him express his frustrations and he is justified for feeling the way he does. He is doing more than venting his frustrations, he's wanting to know what to do about the situation and I can't say that I blame him.
I could be mistaken but I highly doubt that POF is providing the military with their rifles so your statement about 'war' is invalid.
Since YOU have been in this thread, it seems like you've done nothing more than point out how few posts the OP has. You have offered nothing helpful on this topic. That being said, kindly shut the f*ck up and go play with your marbles or try to contribute something helpful to the conversation.
P.S.- This is coming from someone who owns a POF and has never had any customer service issues with the company. In the OPs case, I do believe POF owes him more than a simple explanation because on more than one occasion, they over-promised and under-delivered.
Re: POF Horrible Customer Service!
It's all about customer service.... Trust me I have to guarantee it every day. When your customers are unhappy, they will tell the world how bad you suck. When you do right by them, they might tell a few friends how good of a job you do. It's always in any companys better interest to keep the people happy.
Angry customers can usually be avoided by "communication", I know 5 syllables..... But most people don't have the time in their busy day of taking money to say
"gee I might be like 2 months late getting this build done. Maybe I could call the guy who plunked down a couple grand and let him know." Of course that will take 15 minutes away from the customer whose stuff you're working on now.
All in all wait/don't wait if you like the stuff you'll get in line, if not move on get your money back (a whole nother ball of wax in most cases) and learn a lesson
YMMV
It's all about customer service.... Trust me I have to guarantee it every day. When your customers are unhappy, they will tell the world how bad you suck. When you do right by them, they might tell a few friends how good of a job you do. It's always in any companys better interest to keep the people happy.
Angry customers can usually be avoided by "communication", I know 5 syllables..... But most people don't have the time in their busy day of taking money to say
"gee I might be like 2 months late getting this build done. Maybe I could call the guy who plunked down a couple grand and let him know." Of course that will take 15 minutes away from the customer whose stuff you're working on now.
All in all wait/don't wait if you like the stuff you'll get in line, if not move on get your money back (a whole nother ball of wax in most cases) and learn a lesson
YMMV
Re: POF Horrible Customer Service!
I agree with Metonymy, could not have said it better my self. I'd be pissed
I agree with Metonymy, could not have said it better my self. I'd be pissed
Re: POF Horrible Customer Service!
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: notquiteright</div><div class="ubbcode-body">Oh I can understand frustration with poor customer service but as my new best friend Fast has admitted he used other websites for info, perhaps not as well as he should have as some folks here are rather quick to point out sheetray customer service they got with POF. It seems he came here to attack POF and no other reason.
Now allow me to offer this to all out here.
MANY gunsmiths who build militarily useful rifles oft times push back civilian orders to move active duty/LE orders ahead. Heard a vague rumor there is a war on.
Dont know for sure with this crowd, DO know several other companies have this policy.
Anyway crappy service sucks, running through the interwebz with scissors is silly.
Seems my good friend Fast isnt really a member here but a whiner.
Dont want to be hasty, I do look forward to his sharing of knowledge on the ACIS and other gun related topics. </div></div>
The OP has been registered here a hell of a lot longer than you have. Just because he's not flappin his lips and posting three times a day dosn't mean he dosn't know what he's talkin about. If what he's said is true, the service he's recieved is unacceptable...period.
okie
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: notquiteright</div><div class="ubbcode-body">Oh I can understand frustration with poor customer service but as my new best friend Fast has admitted he used other websites for info, perhaps not as well as he should have as some folks here are rather quick to point out sheetray customer service they got with POF. It seems he came here to attack POF and no other reason.
Now allow me to offer this to all out here.
MANY gunsmiths who build militarily useful rifles oft times push back civilian orders to move active duty/LE orders ahead. Heard a vague rumor there is a war on.
Dont know for sure with this crowd, DO know several other companies have this policy.
Anyway crappy service sucks, running through the interwebz with scissors is silly.
Seems my good friend Fast isnt really a member here but a whiner.
Dont want to be hasty, I do look forward to his sharing of knowledge on the ACIS and other gun related topics. </div></div>
The OP has been registered here a hell of a lot longer than you have. Just because he's not flappin his lips and posting three times a day dosn't mean he dosn't know what he's talkin about. If what he's said is true, the service he's recieved is unacceptable...period.
okie
Re: POF Horrible Customer Service!
I have to agree with the OP, in fact I'm really glad he posted even if it was his first.
I've been waiting on my 16" upper for almost 4 months now when I was originally told 4-6 weeks.
I also posted a thread looking for info, because I didn't know if it was my Local FFL or POF where the issue was.
I was about to drop my FFL and reorder with someone else, but now I question if this is his fault at all.
I have to agree with the OP, in fact I'm really glad he posted even if it was his first.
I've been waiting on my 16" upper for almost 4 months now when I was originally told 4-6 weeks.
I also posted a thread looking for info, because I didn't know if it was my Local FFL or POF where the issue was.
I was about to drop my FFL and reorder with someone else, but now I question if this is his fault at all.
Re: POF Horrible Customer Service!
My buddy just shipped his in because they forgot to put proper feedramps on the barrel extension. When he gets the rifle back they shipped it in 2 pieces upper/lower with no padding and the 2 parts scratched the hell out of each other during shipment. The rifle was brand new and without any scratches.
My buddy just shipped his in because they forgot to put proper feedramps on the barrel extension. When he gets the rifle back they shipped it in 2 pieces upper/lower with no padding and the 2 parts scratched the hell out of each other during shipment. The rifle was brand new and without any scratches.
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