Is it worth making an issue out of this? I don't think the vendor is in the wrong and it's not like they have more on-hand to replace it with anyways, but it will take me a few years to shoot this and I move often so the open containers will see a variety of humidity levels (and it's dry in winter and humid in summer where I'm at now too).
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I was at work yesterday when FedEx dropped off 10lb of powder I bought last week. Wife received the package.
When I got home I took it downstairs and opened it up and found that most of the bottles appear to have been squashed.
These 4 are the worst, 4 more have lessor dents, & 2 appear okay from the outside.
There's no loose powder in the box, and It doesn't appear that the plastic is cracked but the label covers it up pretty well so I can't tell for sure. I only did a quick inspection/snapped a few pics before going to dinner and moving on. All the tops I took off revealed that the pressure had broken the seal underneath the lid though. Some came off completely, and some were just partially unsealed.
The box doesn't actually look too bad from the outside so I'm not sure if this didn't happen before the vendor even got the package. Even if I was home I don't think I'd have any reason to reject the package (and not sure I'd want to in the current situation).
If you received this would you make an issue out of it or at least inquire with the vendor? 10lbs will last me a few years so my only real concern is long term storage while the seals are broken. It sucks the bottles don't stack and will be a little more difficult to store in an organized fashion, but I can deal with that. I move every 2-3 years for work and have lived on the gulf coast and in the desert so some of the powder will see a variety of humidities over it's life with me.
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I was at work yesterday when FedEx dropped off 10lb of powder I bought last week. Wife received the package.
When I got home I took it downstairs and opened it up and found that most of the bottles appear to have been squashed.
These 4 are the worst, 4 more have lessor dents, & 2 appear okay from the outside.
There's no loose powder in the box, and It doesn't appear that the plastic is cracked but the label covers it up pretty well so I can't tell for sure. I only did a quick inspection/snapped a few pics before going to dinner and moving on. All the tops I took off revealed that the pressure had broken the seal underneath the lid though. Some came off completely, and some were just partially unsealed.
The box doesn't actually look too bad from the outside so I'm not sure if this didn't happen before the vendor even got the package. Even if I was home I don't think I'd have any reason to reject the package (and not sure I'd want to in the current situation).
If you received this would you make an issue out of it or at least inquire with the vendor? 10lbs will last me a few years so my only real concern is long term storage while the seals are broken. It sucks the bottles don't stack and will be a little more difficult to store in an organized fashion, but I can deal with that. I move every 2-3 years for work and have lived on the gulf coast and in the desert so some of the powder will see a variety of humidities over it's life with me.