Rifle Scopes Premier Heritage Customer Service

[Senderofan]

Hey guys:

I purchased a used Premier 5-25X by 56mm 1-2 weeks ago. I wanted to report the finest customer support that I've experienced yet. In the past...I've dealt with NightForce, Leupold, Bushnell and Burris. For many years I've thought NightForce's customer service could not be beat...Well, I was wrong. Premier is and will be #1 in my book. I was able to send my scope in for a cleaning and thorough inspection. The scope needed some "O" rings and a couple of other minor parts....and the scope was deemed "as good as new!" I had numerous emails with the guy in charge of QC for the company, Paul. This man is amazing!! He takes the time to converse with customers and actually handles each scope.

For a company to take the time to help "Joe Blow" out with his used scope...and not charge for this service is tremendous! I had to send a NightForce BR scope in many years ago...they sent it back second day air after having the scope for only two days...which speaks volumes for them...but Premier is tops. Leupold's service is o.k. but I've found Busnell and Burris to be unacceptable...in terms of how long it took them and the end result of repairs.

If any of you has been contemplating the purchase of an ultra premium scope...I would highly recommend looking at Premier. I think their glass is amazing...as good or better than an IOR that I've owned...and the customer support / service is second to none! You definately get what you pay for.

Wayne

P.S.

These are my experiences, YMMV.

 

[alpha6164]

Re: Premier Heritage Customer Service

That is really good to hear cause i have been thinking about getting their new MOA/MOA scope and this adds confidence.

 

[onlyfineknives]

Re: Premier Heritage Customer Service

I also had a great experience with Paul at Premier when he switched the reticle in my 5-25 for me.

Great guy and easy to work with.

 

[alpha6164]

Re: Premier Heritage Customer Service

My only and it is about the only reservation is really the longevity of the company. And this is by no means a dis of any sort. I hear about people that bought a Zeiss scope or bino 25 yrs ago and Zeiss still bends over backwards to take care of them or just sends a new gear when they dont have parts to service the old stuff. With some of the newer players i always wonder if they will be around in 10,20 or 30 yrs.

 

[head2h2o]

Re: Premier Heritage Customer Service

Nice to hear a company standing behind their product and delivering customer service, especially since it is in general rare these days.

 

[jeepone]

Re: Premier Heritage Customer Service

I too had great service from Paul and Premier. Keep up the good work guys.

 

[Senderofan]

Re: Premier Heritage Customer Service

Yes...Even though I've just been lurking in these parts....I've been waiting to purchase such a scope. It is amazingly reassuring to me that such a company stands behind their product....to clean , check out and repair a used scope that they produced.

I feel very fortunate to have finally pulled the trigger ( preverbial ) on such a scope. I can say with all honesty...that I'll be looking for a Premier for further projects!

Wayne

 

[Longshot38]

Re: Premier Heritage Customer Service

I had a similar experience with Premier and Paul. They have certainly earned my repeat business.

 

[bward]

Re: Premier Heritage Customer Service

Paul's customer service is the best!

 

[learjet]

Re: Premier Heritage Customer Service

yep, Paul & Premier are great. i bought an early used 3-15 here, they did they clicker upgrade, cleaned and tested mine, and had it ready quickly. they even touched up the finish. great company!

 

[Senderofan]

Re: Premier Heritage Customer Service

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: alpha6164</div><div class="ubbcode-body">My only and it is about the only reservation is really the longevity of the company. And this is by no means a dis of any sort. I hear about people that bought a Zeiss scope or bino 25 yrs ago and Zeiss still bends over backwards to take care of them or just sends a new gear when they dont have parts to service the old stuff. With some of the newer players i always wonder if they will be around in 10,20 or 30 yrs. </div></div>

But as you probably already know...this company has been around for 60+ years. I had contemplated having them do a reticle and magnification upgrade on a Leupold scope @ 10-15 years ago....they were the "Go to people" then. As far as I'm concerned now....they are the "go to people" with their new scope. After briefly handling my new ( Used ) scope....mounting it and boresighting....this is the best scope I've ever had the pleasure to own. I would not / will not hesitate to own more Premier Heritage scopes. Paul has been absolutely amazing....but the proof is in their scopes....which is better than my NF's and IOR that I've owned. I'm just a common Joe off the street but this scope and company are amazing! Don't be afraid to own one of these amazing scopes.

Wayne

 

[clmayfield]

Re: Premier Heritage Customer Service

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: alpha6164</div><div class="ubbcode-body">My only and it is about the only reservation is really the longevity of the company. And this is by no means a dis of any sort. I hear about people that bought a Zeiss scope or bino 25 yrs ago and Zeiss still bends over backwards to take care of them or just sends a new gear when they dont have parts to service the old stuff. With some of the newer players i always wonder if they will be around in 10,20 or 30 yrs.</div></div>

Yeah, I heard they were going out of business because there were only a couple of cars in the parking lot one day... and somehow retailers can't keep the 5-25X56mm in stock.

This used to be a concern of mine, but I am way past it. I think they have the financial strength to go the long haul.

 

[Plange]

Re: Premier Heritage Customer Service

Thank you all for the kind words. We are trying very hard to keep our CS at the very top of the list.
If you guys have any suggestions that can help me improve our CS please PM me and I will try to implement them.

Thanks,
Paul

 

[ranger1183]

Re: Premier Heritage Customer Service

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: onlyfineknives</div><div class="ubbcode-body">I also had a great experience with Paul at Premier <span style="color: #3333FF"><span style="font-weight: bold">when he switched the reticle in my 5-25 for me</span></span>.</div></div>
onlyfineknives, from what reticle to what reticle?

 

[dbransco]

Re: Premier Heritage Customer Service

I too have nothing but great things to say about Premier. I recently purchased a 3-15x50 with the Gen II XR to mount on a REPR and love it! With the price of these scopes, I weighed the decision to purchase for some time; however, Premier's excellent product, top notch CS, easily accessible individuals (more details below), and the finest warranty made me really comfortable with my decision. Prior to purchasing, I had several questions; Chris (owner) frequents the Hide and responds to questions very promptly. How many companies can say this? I would like to say thanks to Chris and Premier for an excellent product and top notch service!!! Please don't change and I will be a continued customer!!

 

[azimutha]

Re: Premier Heritage Customer Service

That's always a catch-22 for any business: People will only buy its products if they think it will be around to service them. But the company will only be around if people by its products.

I think you can look at the length of time Premier has been in business overall, its general reputation for innovation, quality and customer service and be reasonably confident in the company. A further assurance is that the products themselves are pretty bomber. Sure, a few are going to wear or break, but I'd bet most users could squeeze 20 or more years of use out of one.

 

[netranger6]

Re: Premier Heritage Customer Service

How long have you had yours? Needed rings and other parts? I've had mine for a year, build 12/09. It's only seen the range though.

 

[ranger1183]

Re: Premier Heritage Customer Service

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Plange</div><div class="ubbcode-body">If you guys have any suggestions that can help me improve our CS please PM me and I will try to implement them.Thanks, Paul </div></div>
Paul, do the new mod that USO is doing and add a bubble level into the scope.

 

[Plange]

Re: Premier Heritage Customer Service

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: ranger1183</div><div class="ubbcode-body"><div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Plange</div><div class="ubbcode-body">If you guys have any suggestions that can help me improve our CS please PM me and I will try to implement them.Thanks, Paul </div></div>
Paul, do the new mod that USO is doing and add a bubble level into the scope. </div></div>

What new mod are you refering to?

 

[SWFA]

Re: Premier Heritage Customer Service

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: bward</div><div class="ubbcode-body">Paul's customer service is the best! </div></div>

+1

 

[daxromana]

Re: Premier Heritage Customer Service

I have also been very happy with the service from Paul. I was experiencing the "mushy" click issue with some of the earlier 3x15 models. Paul offered to take the scope back and make the modification in house, but I opted to follow his clearly written instructions. Worked perfectly.

 

[CSTactical]

Re: Premier Heritage Customer Service

+1 for their CS...

Mike @ CST

 

[264Charlie]

Re: Premier Heritage Customer Service

That would be adding a feature not improving CS...

Paul, You have always been very helpful.

 

[onlyfineknives]

Re: Premier Heritage Customer Service

Ranger1183,

Sorry to be so long in getting back to you.

I purchased the scope used with a Gen 2 mildot reticle and had it switched to an XR.

 

[ranger1183]

Re: Premier Heritage Customer Service

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Plange</div><div class="ubbcode-body"><div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: ranger1183</div><div class="ubbcode-body"><div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Plange</div><div class="ubbcode-body">If you guys have any suggestions that can help me improve our CS please PM me and I will try to implement them.Thanks, Paul </div></div>
Paul, do the new mod that USO is doing and add a bubble level into the scope. </div></div>
What new mod are you refering to? </div></div>
USO Internal ACD (Bubble Level)
http://www.snipershide.com/forum/ubbthreads.php?ubb=showflat&Number=2065972

 

[Raabe]

Re: Premier Heritage Customer Service

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Longshot38</div><div class="ubbcode-body">I had a similar experience with Premier and Paul. They have certainly earned my repeat business.</div></div>
I couldn't of said it better my self.

 

[pdd614]

Re: Premier Heritage Customer Service

Nice to see the cs is starting to turn around at premier! Just wish it would have been like this a couple years ago. Really do miss my 3-15.

 

[knockemdown]

Re: Premier Heritage Customer Service

Kudos to Paul & Premier from here as well. CS above & beyond the call of duty...

 

[Froggy1129]

Re: Premier Heritage Customer Service

Talked to Paul today. Thumbs up!