I ordered a Zulus HD 5-20 Day/Night Digital Scope from Arken Optics on 11/27/2023. To date I've never received it. There is a phone number on Arken's website and an email address. So I called the number 1-833-658-0070, after waiting two weeks with no shipping information and the order showing as "Paid Awaiting Processing" on my Account page on their website, to get some answers and ETA on when the order was to ship.
When you call, you get a recorded message stating to send an email to
[email protected] to get in contact with them. I've emailed them five (5) times and have never received one response. Someone in these posts states we have "Amazon Syndrome"....really? At least with Amazon, I'm provided an expectation of a delivery date, I get an email when it does ship, and if delayed, I get an email with a new delayed shipping date. Moreover, I can call Amazon's 800 number, and actually speak to a Customer Service Agent - who in every circumstance I've had to call, has resolved my issue to my satisfaction - and sometimes beyond my expectations. That is called Customer Obsession and Customer Service. So to blame to insult a member in this case, for an issue which seems ubiquitous, versus hold the retailer accountable, is illogical, quite frankly very odd and disappointing. We are here to support each other, not insult each other, especially when we are the ones that are being hurt and mistreated by Arken Optics.
Arken charged my credit card, never sent the item in the last 30 days, never responded to my phone call (as you can't leave a message on their phone system), and has never responded to even one of my five (5) emails sent to
[email protected]. I found their CEOs profile on LinkedIn, Michael Benedict, and messaged him through that application - not surprising I've received no response from him.
Gentleman (and Ladies), we need to hold Arken Optics accountable, and not insult members who have paid for items and never received their item or even one proactive or reactive communication from Arken. Its now been over 30 days since I placed my order and paid in full, and I don't have a scope, I don't have a response to my email email and they have my money. Do you think that's "Amazon Syndrome" on my part or "Unethical, Unaccountable, Unacceptable and Fraudulent" behavior on Arken Optics part. You know what I think - so I'm curious to hear what you would think if this happened to you, like it has to me and many others on this and other forums. In the past, we would protest against and/or boycott retailers who mistreated customers, support the customers that got hurt, and report the retailer to the Attorney General of the State of their domicile as well as the Department of Justice if they operated across state lines. I'm ready to do so with Arken Optics - feel free to join me, so that Arken changes it behavior and terrible treatment of its customers.
, which might just cost them $4,000 when this conversation is over with, if I get them to overnight me one, and let them deal with trying to track down the first one and figure it out how to get it back to their facility. Then it won’t be my problem. As long as I get what I paid for, their stupidity can cost them all they want it to.
Also, this sounds like a completely fake story by a paid troll or something. If this isn't a smear campaign, then someone is online stalking & harassing the owner of the company and Arken's CS, over their own stupidity. 
