Long story short my Terrapin went down in 2014, and sent it back to Vectronix for repair. Like many others after several years of emails, phone calls and broken promises the unit was never returned. When I heard another Terrapin was being rolled out and a "new" company was going to cover distribution and warranty repair I was skeptical.
At SH Team Challenge in June, was finishing Friday train up day with my partner, and happened to see the Vectronix tent go up getting ready for start of match. Walked up and met the Product Manager for Tactical and LRS Solutions. Told him straight up that based on prior poor customer service and down right deceit it would be impossible for me to purchase another Vectronix product. He admitted that the prior US distributor had problems, and he would try to find out about my unit and make it right.
Sounded encouraging, and we exchanged contact information. Followed up with an email and included my Terrapin SN for him to track down. He said the unit had been repaired in Europe and sent back but could no longer be found. He offered a new Terrapin X for my troubles, and said it would be sent with the first shipments. That was 5 months ago and no Terrapin X. Last 3 emails not returned so business as usual for Vectronix.
At SH Team Challenge in June, was finishing Friday train up day with my partner, and happened to see the Vectronix tent go up getting ready for start of match. Walked up and met the Product Manager for Tactical and LRS Solutions. Told him straight up that based on prior poor customer service and down right deceit it would be impossible for me to purchase another Vectronix product. He admitted that the prior US distributor had problems, and he would try to find out about my unit and make it right.
Sounded encouraging, and we exchanged contact information. Followed up with an email and included my Terrapin SN for him to track down. He said the unit had been repaired in Europe and sent back but could no longer be found. He offered a new Terrapin X for my troubles, and said it would be sent with the first shipments. That was 5 months ago and no Terrapin X. Last 3 emails not returned so business as usual for Vectronix.
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