Re: Skunkworks or GAP?
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Bubb</div><div class="ubbcode-body">You know all these great smiths have busniess and are very busy people. Plus they come on here and answer all our dumb questions. Saying I tried to get threw once and no one got back so I'm going else where??? If you give up that easy I don't see how you made it this far in life? Plus all mentioned smith, you could of Pm directly, plus email??? They bend over backwards to help people who don't even have there rigs... Maybe if you left a voice mail talk into the reciever? It could of been that easy to miss your #. No I don't have a gap, but am getting a APA built now. I just hate people who don't understand what a PAIN in the ass doing customer service is for a living. Once you get threw then make you decision... If you can't try other means to get threw. Have alittel respect for these people and give them a break. Even George posted they have two full time people returning calls?? Sometimes people willing not to just try again and assumming that is how it is just suck. I mean this like a parnet, and not a ball buster but come on... did you really want to get ahold of them in the first place or what? </div></div>
Not directed at any particular builders, but pain in the ass or not, Customer service is a huge & necessary part of any business. We all have customers, that is how we make our money and Gunsmiths are no different than any other business, we all have pressures on our time. Sometimes customers are demanding, sometimes difficult, sometimes uninformed, they need to deal with it like any other business owner. Businesses that forget their customers will eventually loose their backlog. Exactly how many times should a current or potential customer try to contact a business?
Just my $.02, and yes I apply and expect the above sentiment to ALL of our client and vendor contacts.