I don't want to join a Beretta forum or some crap so I'll just bitch about this here. Purchased my Beretta 92X Performance Defensive on December 6th. Went to the range, got used to it. Shoots great. Go to an IDPA match, first time bringing the 92X along. All goes well until round three. It starts stovepiping everything. Can't extract. Gun totally locks up. I have to do some finger gymnastics to get the spent case out of the barrel while pressing down on the next round so it'll just... cycle.
Show the gun to the guys, one of which is a gunsmith, and he immediately points out my extractor's claw is cracked/bent (see photo). After no more than 100 rounds.
Of course the pivot pin that holds the extractor in is staked, so it's going to be a pain to remove but... I can live with that. But... after calling Beretta to find out what they're going to do to make this right, they inform me I either ship my pistol in to their service center (at my expense, which would cost 5x more than an extractor part) or they'll send me an extractor. I chose the latter. Then she told me they're on backorder potentially for the next 4 months. Fuh-king-great! There goes IDPA. I guess I save ammo?
So I'm like... how about we just replace my pistol since I haven't even gotten past a few boxes of ammo and a month with it before it failed? She's like... well, you'd have to mail it in and we'd opt to repair it first. I say, yeah but you don't have anything to repair it with so how exactly is that going to work? She says they'd hold on to it until the part was available. Right... so not only will the part not be available for some odd amount of time but you'll be in possession of my $1,500 gun? I think not.
I bought this from a dealer hours away from me, I cannot find a local Beretta dealer that'll take the gun and send it back without charging me AT LEAST $35+ for FFL services. (I haven't tried Academy yet and might just because I have sent another pistol in for repair through them at no cost to me.) Anyway, here's how warranty should work. ANY dealer that is authorized to sell new Beretta pistols should be a place I can simply drop my pistol off and have it shipped in for warranty repair - FFL to FFL like FedEx and UPS demand now. I'll gladly pay a fee/shipping up front that is refunded once a warranty claim is deemed necessary and completed. But no, I have to instead find some way to ship a pistol with these changing UPS and FedEx rules and pay for overnight shipping that costs at least 3-5x the amount an extractor would cost to buy and install. And the way Beretta warranty works, you just "leave a note" about what the issue is in the box... they have no idea it's coming. No RMA... nothing. Sad.
Show the gun to the guys, one of which is a gunsmith, and he immediately points out my extractor's claw is cracked/bent (see photo). After no more than 100 rounds.
Of course the pivot pin that holds the extractor in is staked, so it's going to be a pain to remove but... I can live with that. But... after calling Beretta to find out what they're going to do to make this right, they inform me I either ship my pistol in to their service center (at my expense, which would cost 5x more than an extractor part) or they'll send me an extractor. I chose the latter. Then she told me they're on backorder potentially for the next 4 months. Fuh-king-great! There goes IDPA. I guess I save ammo?
So I'm like... how about we just replace my pistol since I haven't even gotten past a few boxes of ammo and a month with it before it failed? She's like... well, you'd have to mail it in and we'd opt to repair it first. I say, yeah but you don't have anything to repair it with so how exactly is that going to work? She says they'd hold on to it until the part was available. Right... so not only will the part not be available for some odd amount of time but you'll be in possession of my $1,500 gun? I think not.
I bought this from a dealer hours away from me, I cannot find a local Beretta dealer that'll take the gun and send it back without charging me AT LEAST $35+ for FFL services. (I haven't tried Academy yet and might just because I have sent another pistol in for repair through them at no cost to me.) Anyway, here's how warranty should work. ANY dealer that is authorized to sell new Beretta pistols should be a place I can simply drop my pistol off and have it shipped in for warranty repair - FFL to FFL like FedEx and UPS demand now. I'll gladly pay a fee/shipping up front that is refunded once a warranty claim is deemed necessary and completed. But no, I have to instead find some way to ship a pistol with these changing UPS and FedEx rules and pay for overnight shipping that costs at least 3-5x the amount an extractor would cost to buy and install. And the way Beretta warranty works, you just "leave a note" about what the issue is in the box... they have no idea it's coming. No RMA... nothing. Sad.
lol
