Re: TAB SAS Uber Failure
All that have posted, thanks for your feedback and confidence in us and our company. As always, you are all very valued customers and friends.
ARDude,
I see you ordered a SAS1. Since you don't list any details at all about what type of weapon the can is on, semi auto or bolt action, what kind of rate of fire you were firing it at, etc., I can only make general comments.
There have been instances in the past where a 7.62 can has melted a cover. Those have been on semi auto cans and the rate of fire was near a round every one to three seconds. It was around the 72 to 75 round mark where the heat eventually overcame the limits of the cover and melted the cover.
There have been several instances of a customer not installing the SAS1 model correctly by insuring that the inner liner is meeting for the entire length of the can while velcroing the cover back on itself. If this happens what you have is a gap in the heat resistant material that will allow the heat generated from the can to escape into the Cordura of the cover and it will melt the cover in a rapid manner. This is not due to a design defect, it is due to the cover being installed incorrectly.
Also, these covers are designed for mirage, they are not heat shields. There is a huge difference.
We've made thousands of our SAS covers in all three variations and have very few failures with the 7.62 calibers. Like I stated before they've been on semi auto rifles at a relatively high rate of fire.
I know of covers with over 3000 rounds through them and still going strong. When we initially tested these covers out, the SAS1 being the first model, I personally ran 100 rounds of .308 ammo through the can on a bolt gun as fast as I could fire, run the bolt, and change mags out and I had someone else loading the mags. There was no damage to the cover.
The first I heard of this problem was this morning when Jacob Bynum forwarded me the email you sent him last night at 11:24 PM saying how pissed off you were at my shitty product, workmanship, and materials, and that you would send pictures and follow up with a review here on the Hide. I see you didn't waste any time in posting your "review" 13 minutes later at 11:37 PM
Thank you! I appreciate the opportunity to have talked to you about what exactly went wrong and what I could do to make you happy.
I've had guys who have had a cover damaged after shooting it for two years and want a replacement cover, I've made it and sent it out. I've had people admit that they installed or used the cover wrong and melted it and want to buy another cover, I've replaced it at my cost, shipping included. In fact, I've never had a customer contact me, in a reasonable manner, where they had a damaged cover, whether it was their fault or not, where I didn't replace the cover at my cost, plus shipping. I didn't even want them to send the damaged cover back to me, I just made and sent out the replacement cover. I've felt that is was just good customer relations to take the hit out of my own pocket rather than upset a customer, regardless of misuse or fault.
You also listed your phone number wanting me to contact you to discuss the "uber fail of this product and my refund", yet, you chose to post here telling people to "avoid this shitty product" and that you have "zero confidence in this product", without allowing me to contact you on this matter. Why in the world would I want to call you now to discuss anything?
I don't have to be Captain Obvious to figure out your mind is made up and that a phone conversation would not end well for either of us. I'm trying to be as diplomatic as possible in light of the way you've tried to damage my business in front of the world so I'll just say, you want a refund, no problem, you've got it. It would have been in the mail today but the post office was closed. Tomorrow I'll be sending you a USPS Money Order for the cost of your cover plus shipping.
Please look to a different manufacturer in the future for any nylon products you may need.