Re: Third Generation Shooters Supply: WTF
so you placed an order 6-7 times by your above count in a few hours rather than calling them, and YOU'RE "a little sour"...
anyone ever stop to think that all the threads that have popped up about crappy service lately might, just MIGHT, stem from you're fucked up need for immediate satisfaction?
everyone seems to want their shit cheap, perfect, and right the hell now damn it.
well, that all sounds good, but here in the real world it doesn't work that way.
maybe you might have shoulda maybe.... called after it screwed up the first time, second anyway... ya think.... nah, we're American, now send me my shit, or I'll get on the internet and tell everyone your company sucks balls.
This behavior has gotten much, much worse in the last 18 months. There are days when I want to close my business, use my emergency fund to pay off my farm, and crawl in a hole there. Fuck money and travel.
Everyday is, "I would like x."
My reply, "That is going to cost around $100k are you prepared to spend that?"
Their reply, " Oh my God! What can we get for $30k?"
"We can do y for $30k."
Then we sign a contract for y for $30k. Then they throw a fit because we didn't do z.
"Ma'am, z was part of x. You didn't like the price and opted for y."
"Well I just don't understand how you can do y without z."
"Well ma'am, that's were the cost savings comes from."
"Well, I'm not happy with y without z. Can you do z?"
"Yes, but there will be an additional charge of $50k because z should have been done as part of the process. It is very difficult to add it on after the fact."
"Well, nevermind then. I was hoping you would include it. I will just remain unhappy."
"Ma'am, you signed a very detailed contract that stated exactly what we were going to do. It also stated in big bold letters that anything not specifically described as part of the contract was excluded from the price and would cost extra."
"Well, I just think this is unacceptable, but you did fulfill the contract, so I guess I have to pay."
This is now 5/10 customers. Prior to covid it went more like this.
"We would like x"
"That will run you around $120k."
"That is more than we were thinking, but we would like to go ahead."
We deliver x.
Customer reaction:
"Wow, this is great. It was definitely worth the money even though it was expensive. Can you also provide abc?"
I miss those days. I'm providing a service. There are a lot of ways to be different. The op is asking for someone to provide a product with very little opportunity for interaction. It seems like consumers think anything less than a perfect experience is poor. The only way to go above and beyond is to have a team of people that expertly answer questions about products. How do you pay that team of people? Charge more...and the bitching ensues.
That said there is something wrong with our culture, as I find myself inclined to act this way sometimes. I stop myself by remembering what it feels like to be in the opposite role.
