Pretty much my experience except it started with a SN3. Something broke in the elevation turret twice then they upgraded me to the B25. So that was about a 3 month delay. B25 arrived and first time, I went out the zero the center screw failed so I didn't have a zero stop. Also the windage turret lock was not functioning. That took about 5 weeks to repair. Then the lock ring broke so I didn't have the ability to lock my turret. That took about another 2 weeks. Then I had the same thing happen again so it was never really fixed.
My issue is this- every scope breaks. Search here and you'll see Tangent Thetas, Schmidts, and Nightforces have to go back for repairs. But what differentiates then from USO is if they handle things in a timely manner and get you back up and running. Many scope companies are more than ready to send you a label, repair your stuff in a matter of days, and overnight it back to you so you're on your way. USO seems to be still riding the struggle bus with this and their QC.
Looking at the videos from
@ken226 I'm surprised that John M didn't ask about their QC issues since he's said in videos that USO scopes suffer from issues out of the box that are unacceptable.