Am I just cursed when it comes to optics?
I got my V. Viper PST 6-24 Mil/Mil FFP in the mail today. Pulled it out of the box. Looks good but there was slack/slop/play in the power/magnification ring.
Edit: you could turn the ring back and forth about 1/16" of an inch and feel NO resistance and it did not increase/decrease magnification in this "free play zone" either.
Crap! says me. So I called Vortex and asked, "Though I have never experienced that in any scope over the last 30 years of scope fiddlin', is it supposed to be that way?"
Thy said NOPE!
CRAP!
It's VERY frustrating to have to explore Vortex customer & warranty service in the first 14 minutes of owning my first Vortex product, But they were VERY apologetic, seemd VERY eager to make it right and in less than 15 minutes I had a return Auth. number as well as a pre paid FEDEX shipping label in the in box of my e-mail.
I drove across town to Fedex and sent it on it's way at 4pm today. Now we'll see about turn around time. I was hopeful to have a load worked up for my rifle PRIOR to the Rock Castle shoot at the end of Feb. This doesn't make it look good.
However I will reiterate their CS seemed as good as everyone has reported.
I got my V. Viper PST 6-24 Mil/Mil FFP in the mail today. Pulled it out of the box. Looks good but there was slack/slop/play in the power/magnification ring.
Edit: you could turn the ring back and forth about 1/16" of an inch and feel NO resistance and it did not increase/decrease magnification in this "free play zone" either.
Crap! says me. So I called Vortex and asked, "Though I have never experienced that in any scope over the last 30 years of scope fiddlin', is it supposed to be that way?"
Thy said NOPE!
CRAP!
It's VERY frustrating to have to explore Vortex customer & warranty service in the first 14 minutes of owning my first Vortex product, But they were VERY apologetic, seemd VERY eager to make it right and in less than 15 minutes I had a return Auth. number as well as a pre paid FEDEX shipping label in the in box of my e-mail.
I drove across town to Fedex and sent it on it's way at 4pm today. Now we'll see about turn around time. I was hopeful to have a load worked up for my rifle PRIOR to the Rock Castle shoot at the end of Feb. This doesn't make it look good.
However I will reiterate their CS seemed as good as everyone has reported.