In light of recent posts in which some customers had problems with the zero stop mechanism I wanted to post and let everyone know that we have identified the problem as a minor assembly error on a small number of scopes and it has been taken care of. We want our customers to know that anyone who might have a scope with this problem will be completely taken care of, that we have taken steps to ensure that this will not happen again, and that any scopes our dealers sell from this point forward will be assembled correctly.
In addition, I wanted to remind our customers about our VIP warranty:
<div class="ubbcode-block"><div class="ubbcode-header">Quote:</div><div class="ubbcode-body">Our warranty is about you, not us. It's about taking care of you after the sale. The VIP stands for Very Important Promise to you (our customers) that we will do the following:
Repair or replace your Vortex product for any reason at NO CHARGE TO YOU. It doesn't matter how it happened, whose fault it was, or where you purchased it.
Unlimited lifetime Warranty
Fully transferable
No warranty card to fill out
No receipt needed to hang on to
If you ever have a problem, no matter the cause, we promise to take care of you.</div></div>
If you are worried that your zero stop may be affected please give Corey a call at 1-800-426-0048 ext. 307 or email [email protected]. We can let you know if there is a chance that it has this problem and, if so, we will make sure that you get a new scope ASAP. We apologize for any inconvenience that this has caused anyone and will do everything we can to make this right.
Thank you.
-Sam
In addition, I wanted to remind our customers about our VIP warranty:
<div class="ubbcode-block"><div class="ubbcode-header">Quote:</div><div class="ubbcode-body">Our warranty is about you, not us. It's about taking care of you after the sale. The VIP stands for Very Important Promise to you (our customers) that we will do the following:
Repair or replace your Vortex product for any reason at NO CHARGE TO YOU. It doesn't matter how it happened, whose fault it was, or where you purchased it.
Unlimited lifetime Warranty
Fully transferable
No warranty card to fill out
No receipt needed to hang on to
If you ever have a problem, no matter the cause, we promise to take care of you.</div></div>
If you are worried that your zero stop may be affected please give Corey a call at 1-800-426-0048 ext. 307 or email [email protected]. We can let you know if there is a chance that it has this problem and, if so, we will make sure that you get a new scope ASAP. We apologize for any inconvenience that this has caused anyone and will do everything we can to make this right.
Thank you.
-Sam
