I debated whether to post here or start another thread since there are so many posts in this thread. That being said, I'd be glad to move it if wanted. Warning, long post...
I wanted to take a sec and provide a quick review of Vudoo Customer Service of my two Vudoo V-22's
Vudoo Number 1
Not too long ago, I got the itch to own a second Vudoo and ended up trading into one here on the Hide. The rifle only had 20 rounds through it according to the previous owner and it's condition indicated that was likely true. Upon receiving the rifle, I could not get it to fire 9 out of 10 times. There was just the occasional bullet that would work.
I called up Vudoo and spoke with Paul who asked me a few questions with complete patience. Absolutely no mocking tone or indication of frustration on his end for what I am sure he would have been justified thinking was a user error. I indicated that I tried Lapua, SK, and Eley ammo as a test. He asked me to try and new firing pin spring and had it shipped out that day. After immediately putting the spring on the firing pin and trying again, I got the same result. Little or no firing. He then offered to send me out a new firing pin assembly just in case there was something awry with the one in the bolt. I got that super quick as well and it ended up not being the fix either. At this point, he had me ship the gun to him, but instead of asking me to send it to him, he had UPS come to my house with a pre-paid label and pick it up... Amazing!
After he had a chance to take a look at the rifle, it turns out that there was an internal issue with the trigger (Timney) caused by a warped side plate. He then said, "I have several triggers, you want me to send you another one or just replace the side plate with one I have on hand...?" I told him that the trigger was not something that I felt he needed to support to which he said, "I am already replacing the plate while we're on the phone so that you'll know it's done."
Received it back and it worked perfectly.
Vudoo Number 2
This was my original Vudoo. I bought it just a few months after they became available. I've loved shooting it and have spent a lot of time testing ammo, running KYL's, NRL22 matches, etc. The only issue I had was that I could never get it to group as well as I thought it should given the results others were getting here. I tried over 20 different types of ammo, including several Sku's from Lapua, SK, Eley, Federal, etc. The best I could get was an average of around an inch at 100 yards which is still not bad compared to any other result from any other .22 rifle I have owned.
When having the other Vudoo worked on, Paul mentioned the Lapua testing center and that I should send it there. If it didn't keep less than 1 MOA, significanlty less, he offered to rebarrel the rifle for free! I sent the rifle off and sure enough, after testing 12 lots of Center X, the best groups they got from the rifle were just over an inch.
Paul didn't ask for the result evidence, he just listened and told me to send the barreled action to him. Same as before, he sent UPS to my home (an hour away from any UPS service) with a pre-paid label and had it picked up. 4 weeks later (today), I received the completed re-barrel and can't wait to get out and play again!
I previously spent 11 years working at the corporate office of Remington Arms Company and have also been exposed to a lot firearms related companies. I have seen everything from good to terrible customer service in the industry. I have NEVER seen service like this from any other manufacturer. Just can't say enough about how pleasant, quick, and awesome these guys are. It's wonderful to own a part of such a special company.
Hats off and many best wishes to you guys and your future!
Vudoo 1 - 18" Kukri barrled action in a Manners T4A (gen 2 mini chassis). Athlon Ares ETR mounted in a Spuhr QDP 4002. Modular Evolution bipod. Triggertech Diamond Pro.
Vudoo 2 - 16" Kukri barrled action in a Manners TF4A (KMW bottom metal). Minox ZP5 mounted in a Spuhr QDP 4002. MDT Ckye Pod bipod. Triggertech Diamond Pro.