I really don't care about anything but the online training at this point. DM sent to Alex and I am also wondering about whether online training is still included as a 20$ a month "supporter".
We're live!
- Thread starter alexj-12
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I don't use PP, guess if they don't answer, I'll have to check the cc statement next month.
I suggest that you try this to cancel, since you are not using PayPal:
Go into you profile, scroll down and choose Account Upgrades, then choose Cancel. Since yours is just paid by CC, this should work.
On the app. If you go to Forums > New Posts. Then as you scroll down through the New Posts, if you click on a post, you are stranded with no way to return to the New Posts list. Renders the New Posts section useless.
EDIT: I just checked the app and I see you fixed it!!!!!! I'm gonna go get drunk! Thank You!
This is also the question I have. It has been clarified that PX privileges will remain with the "supporter" level, but I would like to know if the online training remains at the "supporter" level or will it require the "Legend" level.
That is the same thing I am wondering. From what I am reading, the answer is "No" and you would have to pay for Legend status which is double the old price. But that hasn't been confirmed yet.
Roger, I will wait for Alex or Mike to answer that definitively. Personally, the online training is more important than the PX. Then depending on the answer it will be a choice if double the price is worth the investment. I will keep an eye out on this thread for the answer.
I have had no comms from Alex yet...probably off on I Day vacation...40$ a month is a no go for me, I guess I better start a online training video marathon while I still can. 
Can you double check which account you subscribed with? Might be a syncing issue not sure but might also just be two different accounts.
not the sharpest pencil here!!
When I clicked to log in the system gave a link to subscribe to Hide TV
Which I did maybe??
Just know the account was charged and was unaware of more than one acct
Guidance will be appreciated
When I clicked to log in the system gave a link to subscribe to Hide TV
Which I did maybe??
Just know the account was charged and was unaware of more than one acct
Guidance will be appreciated
I can say that your name does appear in green for me, which should indicate that you are a subscriber and have rights to training and posting in PX. At least for now.
@Mike Creuzer how long til this goes away? I switched mine already. Technically did hide TV 7 minutes before stopping old one.
So I’m subscribed to the supporter on hidetv. I try to watch videos and it’s telling me I need to upgrade to gain access. That’s a total bummer. I guess I’ll be getting rid of this and just subscribing when I need to sell something.
Hey Kriller, there still hasn't been a definite answer as to whether the online training now requires an upgrade or if it is just a glitch. In the meantime I am holding off on the switch and watching a video marathon.
edit; update to upgrade
edit; update to upgrade
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And yes, it would be very bad to need to pay more than $20/month for stuff that was included before. I pay up front by year, just to support the site, and dip into the vids when I have a need or am bored. I don’t really sell much.
Perhaps there’s a bigger benefit to paying upfront per year (or multi-years) vs. just paying month by month (and then unsubscribing). The benefit for upfront payers would be a much cheaper fee (like $20) if you divide up the total by month.
Just throwing that out there.
Perhaps there’s a bigger benefit to paying upfront per year (or multi-years) vs. just paying month by month (and then unsubscribing). The benefit for upfront payers would be a much cheaper fee (like $20) if you divide up the total by month.
Just throwing that out there.
I have just paid month to month but have never unsubscribed. I have gone a month or more without even watching a video. Been doing it that way for almost a year. To me that's what it means to be a "supporter". I didn't even realize that you could pay a year at a time. To be honest it is a pretty "busy" website with lots of nooks and crannies.
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Hey everyone, apologies for the confusion here. Online training is included with the supporter plan and I've updated the upgrade page to show that.
If anyone is still running into any issues with accessing videos, moving their subscription over to HideTV, or any bugs on the forum or app, please DM me or reply here and I can take a look!
We appreciate everyone's patience here while we get settled
If anyone is still running into any issues with accessing videos, moving their subscription over to HideTV, or any bugs on the forum or app, please DM me or reply here and I can take a look!
We appreciate everyone's patience here while we get settled
Alex,
Is this the same for Vendors as well? I need to find out how we even have our subscription set up.
Best regards,
Richard
If it helps, I don't have a Paypal account and I had to call Paypal with the transaction number from my last billing email from the Hide to have Paypal cancel it for me. It was done without issue. (well, so far anyway). Hopefully I don't get double billed for next month
Alex offered to cancel it for me although I was under the impression the Hide could not do it that way, so I called Paypal myself.
Alex offered to cancel it for me although I was under the impression the Hide could not do it that way, so I called Paypal myself.
I know that's frustrating. Part of the reason we are moving providers. As far as I know we can ot cancel so she might have meant talk you through it. Thanks for handling it, we appreciate the support very much.If it helps, I don't have a Paypal account and I had to call Paypal with the transaction number from my last billing email from the Hide to have Paypal cancel it for me. It was done without issue. (well, so far anyway). Hopefully I don't get double billed for next month
Alex offered to cancel it for me although I was under the impression the Hide could not do it that way, so I called Paypal myself.
Thanks Alex!! Nice clean up of the privileges of the subscriber levels.Hey everyone, apologies for the confusion here. Online training is included with the supporter plan and I've updated the upgrade page to show that.
If anyone is still running into any issues with accessing videos, moving their subscription over to HideTV, or any bugs on the forum or app, please DM me or reply here and I can take a look!
We appreciate everyone's patience here while we get settled
Online training, PX, and chat access makes it all good to me so I subscribed thru HideTV.
As an aside...a major migration/upgrade on a holiday week was maybe not the keenest idea! haha Hope you guys get time off for the 4th and don't spend it chasing bugs and trouble tickets.
Cheers and best to you and Mike for hanging in there and being so responsive to our whines, complaints and...well, even a few valid comments!
I think our expiration function isn't working. I reenabled it manually. Will leave it on a bit into tomorrow. We have a new promo coming tomorrow anyways.
It worked after @Mike Creuzer did his thing.
Decided to try Legend for 3 months for about $24/mo after the 40% off. I’m curious about the perks.
Starts in Oct? That’s what the system said? Weird.
If the perks are NBD for me then I’ll re-up for a year at $200.
Decided to try Legend for 3 months for about $24/mo after the 40% off. I’m curious about the perks.
Starts in Oct? That’s what the system said? Weird. If the perks are NBD for me then I’ll re-up for a year at $200.
