A few months back I had ordered (2) New Burris XTR Pro's direct from Burris and after my first outing with them I decided to give both scopes a cleaning, during the cleaning I noticed not just one of the Burris Pro's had debris inside both the Bell and Optical Lens but they both did to an extent it's was visually noticeable while using the Scopes.
Both scopes also suffered from gritty magnification rings that felt like they were rolling over gravel and one had a issue with the parallax not being properly calibrated.
I contacted Burris Customer service and informed them of the issues, they were extremely helpful and sent a prepaid return label, and off they went.
About three weeks later I received a email stating the issues had been fixed and they would soon be on their way. I contacted Burris and to make sure all the issues were addressed, the customer service rep was extremely helpful and even went in back to physically verifie both scopes were repaired and there was no debris inside the scopes. You would imagine my surprise after receiving both scopes back that they still had debris inside on all lenses and only one of the magnification rings was fixed.
So I contacted them again, and just like before the customer service rep was polite and helpful and agreed there most be some issues in the clean rooms and the repair techs missed the magnification ring issue. Again they offered the prepaid shipping label but this time would send out new scopes. Outstanding!! I even told them that I will be using these scope for a Review on Snipershide for a Custom JP LRI-20 and I would make sure to mention their Outstanding customer service
and out they went again!
Three days again I received another email that said they were sending out my scopes, and just like last time I called and verified that they were sending out two new scopes. Once I reached Customer Service they again verified that was the case and I thanked them again for the outstanding support.
And that brings us to today about a hour ago I received both scopes back and guess what?, yup! same two scopes only this time obviously nothing was repaired just sent back to me just like they left.
Again I called Customer service, this time I got Shawn on the line told him who I was and that the exact same Scopes that I had just returned came back to me not the new ones.
Sean was immediately defensive and stated that on their side the system says two new scopes were sent out, and all he could do is send another shipping label.... Oh Joy! As I try to explain to him that these are definitely my old scopes he decided to cut me off and hang up.
Ok.. Shawn is having a bad day, so I called back again and Shawn picked up so I asked him why he hung up on me and he said I was arguing with him, well yes I was because I was trying to explain that these are definitely my old scopes because I took photos of the serial # on both before I sent them back last time and you can still see the ring marks, the caps that I marked and the blue painters tape I used to seal them up.
At this point instead of dealing with Shawn's bullshit and piss poor customer service I asked to speak to his supervisor (Yup total Karen move!) But at this point it's my only option, Shawn states he's not available, cool I'll wait! Then Shawn says he's not here now...lol Okay and again I ask to speak to ANY supervisor because this bullshit needs to be resolved, Shawn replies then don't be our Customer and hangs up.
Did Burris merge with Larue?? What in the actual fuck?
