Hoptic USA

S

shnipöw

Private
Minuteman
Jul 20, 2020
43
4
#1
Hey guys,

Please excuse me if this is not the right forum, but I could not find elsewhere to post this. So admin let me know otherwise.(y)

What I want to hear with you guys is what your experience with Hoptic USA has been like and what you think about mine. The company produces pretty nice equipment for long range shooting such as quivers in aluminium, saddle blankets etc.

Since I am located abroad (Scandinavia) I kindly asked if they shipped internationally, which they did. I got a very quick response and I was even offered a discount on the shipping. So I ordered a saddle blanket for my KRG bravo stock. (I was first planning on making one myself but I could not resist the Hoptic one since it is made specifically for the KRG bravo stock.) I was sent a link to proceed with the PayPal payment. Just few minutes after payment was done I received an email from PayPal saying that I was refunded. I quickly contacted Hoptic USA and asked what happened. However no response what so ever!! For almost a month. I wrote twice to them. No response during this whole time. Today I tried to ask a third time and wrote via the contact form, figured that they might not be able to ignore me this time, then to my surprise got the reply saying "Sorry Anton I sent you a refund not able to do business with you."

I've never experienced being refused to purchase anything before. It's like I've done something wrong, which I of course have not; I have never been in contact them before, and I've only written to them about this order. I am astonished quite frankly. I cannot figure out why they would suddenly after I paid, turn me down like that. The ONLY thing I can think of is that I have a foreign middle name in Arabic in my PayPal account. So what is this? discrimination? I really don't want to think that's the case, but what is it then? And they won't tell me?

I asked kindly if I may ask what the reason for "not being able to do business with me" is, but honestly I am not expecting an answer since they don't seem to want to correspond with me.

So guys, help me understand.

Thanks,
Anton
 
#2
Hi,

Although the only person that can answer your question(s) is Hoptic USA themselves but from the International business side of things it could be a multitude of different things (Some could be valid, some could be wrong interpretation/perception, and some could be just because).

For example here are a few things that it could be:
Could be that they are in negotiations to have an exclusive importer/distributor take over your area and the contract says they cannot sell direct.
Could be that the US Dept of Treasury has your PP account flagged (Doubt Hoptic USA understands how to check that, so lets rule that one out)
Could be that your name is exact same name as someone on one of the dozens of sanctions lists that regulates and prohibits USA businesses from completing transactions with anyone listed on any of those sanctions list.
Could be they fill you are going to copy their design (Since you probably told them you were thinking of making on to begin with) and they are not wanting to deal with potential patent stuff.

Nobody really knows except them. I am just trying to put examples out to show that not everything is "discrimination " based.

Sincerely,
Theis
 
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#3
Hi Theis,
Appreciate your response! Brother, let me tell you It would be a joke if this was about discrimination, especially since I've served both in the military and worked with counter terrorism. But this whole thing makes no sense to me.
I just want to clarify:
-The payment went through.
-I've ordered gun-related items with my PP account plenty of times during the last couple of months.
-I was ignored after the cancellation

THEIS said:
Could be that they are in negotiations to have an exclusive importer/distributor take over your area and the contract says they cannot sell direct.
Click to expand...
-If this would be true Hoptic would A)Inform me before the purchase B) Inform me after the refund/cancellation

THEIS said:
Could be that the US Dept of Treasury has your PP account flagged (Doubt Hoptic USA understands how to check that, so lets rule that one out)
Click to expand...
-highly doubt this for many reasons.. the US is not my "residence for tax purposes" and I've never worked/lived in the US. Also I've shopped a lot with my PP account and I never had any issues before

THEIS said:
Could be that your name is exact same name as someone on one of the dozens of sanctions lists that regulates and prohibits USA businesses from completing transactions with anyone listed on any of those sanctions list.
Click to expand...
Never had any issues as I said... been buying chassis..guns.. with my PP and never encountered problem with visas to the states, canada .. etc

THEIS said:
Could be they fill you are going to copy their design (Since you probably told them you were thinking of making on to begin with) and they are not wanting to deal with potential patent stuff.
Click to expand...
Never told them about making my own.
 
#4
Okay So I actually got a reply from Hoptic. Maybe because Hoptic is noticing my activity on this forum? Anyway, get this:

He was apparently pissed because I selected wrong currency in the PP payment. (I just did what I always do as a reflex, without thinking It would affect Hoptic). He also made sure to explained to me that I'd probably would be a pain in the ass because of this and that I'd probably would complain about slow delivery and not being able to apply the saddle to my rifle.

How nice.
 
#8
Maybe they just don't want to sell overseas and deal with customs

Even sending a few patches or stickers to guys overseas you have to jump through a bunch of bullshit, they probably just don't want to sell overseas due to the hassles.

I block people every day for minor reasons, IP address, location, VPN Use, almost all are overseas. We have a ton of issues with citizens of other countries attacking the site, like on an hourly basis. So we block locations and regions based on those attacks. People get pissed and send nasty emails every day complaining about this... but we don't wake up to Chinese or Russian Hacks as much either, so apparently it is working. I will accept X amount of hate mail for peace of mind, that pisses people all the time.

Every day I hear, but X, Y, Z doesn't block me, who the fuck cares what XYZ does... we block shit, end of story. I don't respond to the complaints anymore either. You won't take no for an answer and I have no interest in debating you over it.

sucks you are prevented from buying a US product, but odds are, it's not worth the shipping to sell to you $15 USD product with $25USD in shipping & customs fees
 
#9
308pirate said:
Actually, yes. Your name is not proof of national origin.

And even if it were, you will never know why because you won't be told.

Like I said, move on and either make up your own or buy something similar
Click to expand...
I doubt that it has to be a proof of origin. I don't think many cases of discrimination involves someone looking at someone else's passport. If we are not lawyers in this field, we don't have to speculate about the juridical. However feel free to let me know if you think this is a decent customer interaction.
 
Last edited:
#10
lowlight said:
Maybe they just don't want to sell overseas and deal with customs

Even sending a few patches or stickers to guys overseas you have to jump through a bunch of bullshit, they probably just don't want to sell overseas due to the hassles.

I block people every day for minor reasons, IP address, location, VPN Use, almost all are overseas. We have a ton of issues with citizens of other countries attacking the site, like on an hourly basis. So we block locations and regions based on those attacks. People get pissed and send nasty emails every day complaining about this... but we don't wake up to Chinese or Russian Hacks as much either, so apparently it is working. I will accept X amount of hate mail for peace of mind, that pisses people all the time.

Every day I hear, but X, Y, Z doesn't block me, who the fuck cares what XYZ does... we block shit, end of story. I don't respond to the complaints anymore either. You won't take no for an answer and I have no interest in debating you over it.

sucks you are prevented from buying a US product, but odds are, it's not worth the shipping to sell to you $15 USD product with $25USD in shipping & customs fees
Click to expand...

I mean, yes. that makes perfect sense. However, what sucks in this case is that I asked beforehand about international shipping, got a PP invoice, paid it, and thereafter get f&#ked with no explanation.
 
#11
Hoptic gave you an answer, albeit not a great one. But an answer nonetheless.

There’s zero to be accomplished now except speculation or further irritation, unfortunately.
 
#13
Moving on is a thing too, who is to say what is right for him ? not you...

why create an issue where none exists, you just want to satisfy your own needs. They refunded you, nothing but time was lost, no harm no foul, they don't sell overseas or at least not to your country end story.

Instead of the head-scratching and what can only be described as whining, and fill the hole. Create your own and sell in your country to everyone denied by Hoptic or inquire about a dealer program, I bet they will sell in quantity if the terms are worth it.

Energy is so much better used in the positive vs this negative side of things
 
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#14
I don't know. I sent an email about their blanket not sticking on the sides of my MDT cheek riser asking if they had suggestions. Looking on the web it seemed like a common issue.
They offered to mail me a replacement, I said I would like that and would try their suggestion (Heat gun or hair dryer). Gave them my name and address, and waited, and waited. Nope, nothing. No email, no mail. CS, not their strong suit.
 
#15
Sounds like the right thing has already been done. He agreed to sell you something. You made a mistake(big or not who cares) he decided he didn’t want to do business with you. Move on. There isn’t a company out there that I’ll fight to give my money to. If they have a product I want but don’t wanna take my money. I’ll find someone else who does. End of story. And I’m definitely not gonna post all about it online.
 
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#16
lowlight said:
They refunded you, nothing but time was lost, no harm no foul, they don't sell overseas or at least not to your country end story.
Click to expand...

Well, you missed the part that I found problematic : that Hoptic USA made it personal for no reason and making presumptions. Not that they don't sell to my country (because they sure do).
 
#17
loveha said:
I don't know. I sent an email about their blanket not sticking on the sides of my MDT cheek riser asking if they had suggestions. Looking on the web it seemed like a common issue.
They offered to mail me a replacement, I said I would like that and would try their suggestion (Heat gun or hair dryer). Gave them my name and address, and waited, and waited. Nope, nothing. No email, no mail. CS, not their strong suit.
Click to expand...
Oh that sucks. Hope you got it on, the one you already had (y)
 
#18
RS14 said:
Sounds like the right thing has already been done. He agreed to sell you something. You made a mistake(big or not who cares) he decided he didn’t want to do business with you. Move on. There isn’t a company out there that I’ll fight to give my money to. If they have a product I want but don’t wanna take my money. I’ll find someone else who does. End of story. And I’m definitely not gonna post all about it online.
Click to expand...
Bro trust me, It's the first time I even get the idea of posting online about a company. But when you get insulted by a company for no freaking reason (apart from picking wrong currency, lol) you have to.
 
#19
I have bought them some on 3 separate occasion, the guy that runs it is also a full time LEO, so he is pretty busy... All 3 time were positive. He even went out and dugged out an OOS item for me.
Now, I can see how a vendor would decline to do business with the time of ppl that write essays on a $50 item... no offense but this sounds like more trouble then it’s worth.
 
#20
shnipöw said:
Well, you missed the part that I found problematic : that Hoptic USA made it personal for no reason and making presumptions. Not that they don't sell to my country (because they sure do).
Click to expand...

Ok, now move on. Create your own, look for another option, don't waste time on them, etc. If you were a business and for whatever reason you found out it was more of a hassle to fulfill an order after the fact it was placed, you could choose to cancel it. In this case, that's what they did. As mentioned before, they can choose who to do business with or who not to do business with.

Everyone here is telling you to move on, and you always have a rebuttal. Im sure for Hoptic, this is just business to them. For you, well you ended up deciding it was personal to you, that's on you. Quit being so sissy.
 
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#22
The reality is getting parts in Europe just sucks sometimes. Why would you want to give them money if you feel they wronged you?
 
#24
stello1001 said:
Ok, now move on. Create your own, look for another option, don't waste time on them, etc. If you were a business and for whatever you found out it was more of a hassle to fulfill an order after the fact it was placed, you could choose to cancel it. In this case, that's what they did. As mentioned before, they can choose who to do business with or who not to do business with.

Everyone here is telling you to move on, and you always have a rebuttal. Im sure for Hoptic, this is just business to them. For you, well you end up deciding it was personal to you, that's on you. Quit being so sissy.
Click to expand...

Interesting how you think I'm the one who did wrong here.
 
#33
YerrowSniper said:
In all seriousness.
I didn’t mean to offend :)
Click to expand...
Dude, it's not a problem if you want to make jokes etc. I don't mind/care. People seem to think this is about my feelings, and that is why your all stuck asking me to move on. I mean ofc I will move on, it's not a divorse I am asking advice for. lol. But rather what's acceptable behavior by retailers.
 
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#34
shnipöw said:
Dude, it's not a problem if you want to make jokes etc. I don't mind/care. People seem to think this is about my feelings, and that is why your all stuck asking me to move on. I mean ofc I will move on, it's not a divorse I am asking advice for. lol. But rather what's acceptable behavior by retailers.
Click to expand...

It doesn’t matter what’s acceptable as everyone has their opinion what is and what isn’t. They declined your business and you told everyone. They didn’t break any law. So at this point, it’s a matter of public opinion.

Now people can continue to do business with them or don’t based on your experience with them. It’s over and done with.
 
#35
Dthomas3523 said:
It doesn’t matter what’s acceptable as everyone has their opinion what is and what isn’t. They declined your business and you told everyone. They didn’t break any law. So at this point, it’s a matter of public opinion.

Now people can continue to do business with them or don’t based on your experience with them. It’s over and done with.
Click to expand...

The whole point of this thread is to share experience. And of course it matters to form an opinion on what's acceptable/not acceptable, that's basically the foundation on what you are describing in your last sentence. Thank you for replying to my post. 👍
 
#39
Hi,

I hate to be Captain Obvious here but man you are clearly making their case of them choosing the right decision.

I could not imagine what you would put onto forums when DHL flags the package for a manual inspection and such that could delay the shipment 48 hours to 2 weeks.
I could not imagine what you would put onto forums when YOUR Customs agent seized the package while awaiting a Certificate of Origin on the damn material Hoptic USA used.

Sincerely,
Theis
 
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#40
THEIS said:
Hi,

I hate to be Captain Obvious here but man you are clearly making their case of them choosing the right decision.

I could not imagine what you would put onto forums when DHL flags the package for a manual inspection and such that could delay the shipment 48 hours to 2 weeks.
I could not imagine what you would put onto forums when YOUR Customs agent seized the package while awaiting a Certificate of Origin on the damn material Hoptic USA used.

Sincerely,
Theis
Click to expand...
Why exactly? Because I reply to answers? Because I discuss with people in the thread I posted? Is this not a forum?
 
#44
shnipöw said:
I doubt that it has to be a proof of origin. I don't think many cases of discrimination involves someone looking at someone else's passport. If we are not lawyers in this field, we don't have to speculate about the juridical. However feel free to let me know if you think this is a decent customer interaction.
Click to expand...
Pretty sure hoptic is just a guy. Ive had a couple emails back and forth with him. we were talking about a saddle blanket for the axsr and conversation took some time to complete as he doesnt always reply quickly. I did get one for my magpul str stock. its really not all that special and can easily cut your own if you can get some similiar material. Not talking shit about the guy or his business nor defending him. I dont have a dog in the race and cant speak for his actions.
As for international shipping its a pain in the ass. but thats just why I refuse to do it.
 
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#45
shnipöw said:
Why exactly? Because I reply to answers? Because I discuss with people in the thread I posted? Is this not a forum?
Click to expand...

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#47
I would also speculate that the problem originated with PayPal. It's pretty common knowledge that for firearms related transactions (or, however in the hell PayPal chooses to interpret them) inside of the US, PayPal often does whatever they damned well please.

It could be that PayPal immediately cancelled the transaction due to the product and your (International) location and threatened the seller/Hoptic before he ever even knew about it. I could see PayPal strong arming Hoptic like that. If that is indeed what happened, he'd get squished like a bug by PayPal and would have few other options for payment processing, putting his business at risk. If it went that far, I could also see where he wouldn't want to talk about it. A potential business decision by him being interpreted as being personal by you. Doesn't ring true to me.

Why don't you just let it go and move on ? I don't think it was personal. How could it be, he doesn't even know you. On the slim chance it is personal, what's to be gained by beating this to death ?
 
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#48
Yea. It’s certainly not worth getting this bent out of shape over, especially given the funds were sent back right away once Hoptic realized they had a problem with the transaction.
@shnipöw check out Wiebad, they may make something like the Hoptic Saddle Blanket. I use their stock pad on the AICS chassis on my Mod 5 which serves the same purpose. Just verify they will ship to your country before ordering.
 
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#50
NateSavannah said:
Pretty sure hoptic is just a guy. Ive had a couple emails back and forth with him. we were talking about a saddle blanket for the axsr and conversation took some time to complete as he doesnt always reply quickly. I did get one for my magpul str stock. its really not all that special and can easily cut your own if you can get some similiar material. Not talking shit about the guy or his business nor defending him. I dont have a dog in the race and cant speak for his actions.
As for international shipping its a pain in the ass. but thats just why I refuse to do it.
Click to expand...

He is a very busy guy, it's a single dude running the operation. None of my saddles work unfortunately. It's sad :( They all came loose and I've worked with him on replacements. The adhesive sticks to the cheek riser no problem, but the pad is coming loose from the adhesive! So it's not that the adhesive isn't attaching properly to the cheek piece, it's the foam is coming off the adhesive... I was considering just spraying in some locking adhesive but ultimately I said f'it and I bought the Wiebad Mini Stock Pad...

You sometimes have to mail him a few times before he gets to the mail... it's a very tiny operation. But he's always been nice once I can get a hold of him.
 
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