Paige, I appreciate your efforts, but I believe the follow-up should have been initiated by your teams end unto my last email. Unfortunately, this experience did not sit well with me. While the issue may seem minor for $15, I’ve invested thousands in my build and was looking to buy from you guys too, as I’m sure many other customers have, in purchases from your company. On principle, it’s frustrating that I’m required to do more legwork rather than MDT making the process straightforward.
I have already replied to my previous email to you guys requesting a full cancellation and had also initiated a dispute with my credit card company, as I prefer not to waste further time. I am hoping your team can cancel the order before it ships, given the ample notice from my emails, to avoid any future complications. I rather purchase from a different vendor the products I am looking for at this point.
Hopefully you guys can work on the shortcomings. I believe you can but it's not fully refined yet.