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MDT Black Friday 2024 Celebration (or crash)

#301
BuildingConceptsllc said:
Several others said it was just a US thing? I sat fro 4:49pm CT to about 6pm hitting refresh and after many attempts to find product and get it to go in my cart, I finally did get the chassis purchases for a good price. Last year I got more stuff and it wasn't as bad as whatever happened this year.
Click to expand...
If you had a vpn and set it to eur, you would have been clicking on all the products wondering why they weren’t going out of stock for a good hour. Lol
 
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#303
BuildingConceptsllc said:
Several others said it was just a US thing? I sat fro 4:49pm CT to about 6pm hitting refresh and after many attempts to find product and get it to go in my cart, I finally did get the chassis purchases for a good price. Last year I got more stuff and it wasn't as bad as whatever happened this year.
Click to expand...
I assume those people had good luck, I just know I had zero luck with MDT this year lol glad I didn't wait for this sale to replace the manners TCS I sold last month.
 
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#306
clefairy said:
I’m sorry I hurt your feelings so bad I made you assume jobs.

- nco staring at officers idea
Click to expand...
My point being, you write as though you know how much work my preference would be for MDT to implement, and yet you admit you do not work for MDT nor have you ever built my preference into a website.

As such, your "objective fact" doesn't seem like fact to me.

Alas, I assess your goal is to have the last word, so feel free to quote me once again, and we can then add each other to our respective ignore lists.

-Stan
 
#308
stanley_white said:
My point being, you write as though you know how much work my preference would be for MDT to implement, and yet you admit you do not work for MDT nor have you ever built my preference into a website.

As such, your "objective fact" doesn't seem like fact to me.

Alas, I assess your goal is to have the last word, so feel free to quote me once again, and we can then add each other to our respective ignore lists.

-Stan
Click to expand...
Once again, I’ve hurt your feelings. I apologize.
 
#309
stanley_white said:
My point being, you write as though you know how much work my preference would be for MDT to implement, and yet you admit you do not work for MDT nor have you ever built my preference into a website.

As such, your "objective fact" doesn't seem like fact to me.

Alas, I assess your goal is to have the last word, so feel free to quote me once again, and we can then add each other to our respective ignore lists.

-Stan
Click to expand...
I do. It’s a dumb ass idea.
“Hey, let’s hire someone months in advance to develop and then track all of these people all in an effort to have them pay us less”

What they should do is just not announce it so they don’t have everyone hit them at the same second.

Edit: not a dumb “idea”, just not a prudent business decision.
 
Last edited:
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#310
spife7980 said:
I do. It’s a dumb ass idea.
“Hey, let’s hire someone months in advance to develop and then track all of these people all in an effort to have them pay us less”

What they should do is just not announce it so they don’t have everyone hit them at the same second.
Click to expand...
Thank you for speaking from experience!

-Stan
 
Last edited:
#311
gopherslayer said:
Of course. Canadians ruined cheese curds by making that poutine concoction.
Click to expand...
This is an outrage, poutine is delicious! I demand to speak to your maaaaaaaaanger.
south-park-manager.gif
 
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#313
The supposed MDT Black Friday sale is a drinking game. It’s the only thing that makes sense.

It probably started when some office monkey was trying to figure out what to do with the leftover, obsolete and blemished stuff at the end of the year. Part boredom in the off season doldrums of November, a touch of malicious “fuck those stupid Americans buying shit like idiots on “pilgrim shopping day”, part creative genius. It has grown and morphed into a company wide November hangout designed to create chaos. Each player gets to implement a suggestion to add confusion and disruption:

“Full blown social media hype fest for weeks”
“Loudly proclaim that all tech trouble has been solved”
“Confusing rules that we post but don’t follow”
“Start it right in the middle of a holiday”
“Make sure to turn half the servers off so the system immediately crashes”
“Post several items that are in super high demand but make sure there’s actually none in stock”
“Plant some insiders to talk up all the great deals they got”
“Pick one poor bastard who goes on social during the event to pretend that we are paying attention or trying to fix it or working late” (this year it seems to have been Paige)
“Put a timer on the web “cart” page some people think their carts are being held but aren’t”


Then the best part. The whole company gets together and drinks:

A Labatt when the first thread pops on Snipers Hide
A Molson when the first email complaint about the website is received
Drink every time a DM comes in about the servers being down
Drink anytime anyone mentions a DDOS attack
Drink once for each “pull” mentioned in any Ckye pod complaint
Any mention of a chassis for a CZ requires everyone to shout “Canadian Zima!” and slam a white claw”
A shot of Canadian Mist at any mention of “time lost” if the reported time exceeds one hour
A shot of crown when someone gets all self righteous and proclaims that they will never buy from MDT again.

If you allow me a bit of a mixed metaphor here if you walk into a black Friday sale and can’t figure out who the patsy is, you are the patsy. For the sake of the MDT crews’ livers, don’t be the patsy.
 
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#314
AleksanderSuave said:
This is an odd hill to die on. I'd wager that just about the majority of the memberbase here has thousands invested into their equipment, as the norm. It costs a lot more to gain a new customer than to keep a loyal one, and those who have already spent thousands with a brand, are typically quite brand-loyal. Guys argue to death over their preferred brand of action, barrel, scope, etc in here daily. Its literally why successful brands are distinct in their ability to understand the "lifetime" value of a customer.

You may personally own "a mix of things", but a lot of other people are repeat buyers of a brand, and its not a reach to say that the MDT black friday sale is likely marketed primarily towards existing customers.

I say that as someone who's owned multiple MDT chassis systems at this point. I also was someone who repeatedly defended them in their facebook group, and asked for people to be patient with the shipping issues, in exchange for the discounts from last year's sale.

When the average competitive chassis or higher end composite offering is north of $1,000 now, its not entitlement for their repeat customers to look forward to one singular sale.

Their customer service, like any other brand, is a mix of good and bad. Ive had both experiences, for example, I read one of their employees post on here that at some point in time, all of the skeleton stocks, would ship by default, in a newer "short" configuration, to ready the setup for their new folding stock adapter, because the current/long configuration, when adding their folding stock adapter, would result in an abnormally long minimum LOP.

I was excited because after that, I bought a full chassis kit, and to my surprise, got the older/long skeleton stock with it. Unbeknowst to me, I got old stock. When I contacted them, they said they couldnt do anything about full chassis kits purchased, despite the fact that the stock is packaged entirely separate of the core, with its own part number, its own box, and labels and all, uninstalled, and could easily have been exchanged. So I ended up selling the long stock, at a loss, just to spend my money with them again, to buy the shorter stock that I should have recieved in the first place, and also bought the folding stock adapter.

Not long after that, another chassis I purchased, once again, came as old stock, with an outdated design. They seem to have a habit of updating product and not officially announcing revisions that they don't consider important enough to communicate.

In both cases, the stocks came from two separate vendors (because the MDT website has historically been chronically back-ordered or OOS on just about everything), yet I received new old stock. I remember the same thing happening with other parts too (magazines), when having to order some of their items through a distributor specifically.

I would also wager that quite a few people wont be quick to forget this year's issue, with over an hour of their time wasted. At the time, I was comparing a composite stock to another brand, and figured I'd wait to see what MDT has on sale, because their stock is $400 more expensive than the other brand I was looking at, with zero added features to warrant the higher price. I figured if it was similar priced to the other brand, when on sale, I'd just get the MDT product, because despite the issues Ive mentioned, there's been a lot of good too.

If the solution, as mentioned by others here, is to "buy it at the normal price" to avoid dealing with an hour of mine or anyone else's time wasted or this massive website failure, then the solution may also be to just looking at another brand's product all together, one that doesnt repeatedly make empty promises to fix their website in time for a sale they target their existing customer base with.

I think of B&T, who announces their black friday sale early to their customer-base, before its on the website to begin with, as a stark contrast to this poorly executed promotion.

Stuff like this sticks with people for a long time.
Click to expand...
That's totally understandable, as I would be upset, too. Customers are number one to us, and we are working hard to improve not only our customer support but internal processes, too. The owner was here last night late, trying to figure out what was going on and answering people on social media. We were promised things on our end too with the servers and it did not pan out. We have our team on it and will be making sure to avoid this again next year's sale. Here is an example of the traffic we saw when the sale opened to give you an idea of what we were up against. We are taking all this information into consideration and making improvements. We do appreciate you taking the time to give us feedback, as it will only help us become better as a company.

-Paige
468613978_10162418039934532_2578310840511240029_n.jpg
 
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#321
MDT_OFFICIAL said:
Here is an example of the traffic we saw when the sale opened to give you an idea of what we were up against. We are taking all this information into consideration and making improvements. We do appreciate you taking the time to give us feedback, as it will only help us become better as a company.

-Paige
Click to expand...
Just out of curiosity, has traffic increased compared to last year?
 
#322
Aqua Mark said:
Wasted a couple hours refreshing page, then out of stock. I was looking for gifts, not the end of the world. Heading to home depot now to see how many sale items are already gone, lol.🤠
Click to expand...

Hmmm…. When I went to their site I got a notice that site access was delayed by high traffic levels and I was in a queue.

The LAST thing I wanted to do was hit refresh and go to the end of the line.

Waited about 5 minutes and I got in and ordered what I was after.
 
#324
I never really got in until today and what I wanted to check out was gone. But that’s ok, having done enough coding years ago to understand that this can and will happen. We just need to be patient. Besides, I spent the money I was going to spend on purchasing my wife a new rifle, so purchasing anything would really be going out on a limb budget wise. Still good to know y’all be trying and besides, it give us something to look forward to every year.

So, If I don’t get to you sooner, I’ll be looking again next year.
 
#328
j-moose32 said:
Missed out on trying to get a double pull as well. Best part is they seem to be sold out everywhere else with a nice back order minimum 12 weeks 😂
Click to expand...
www.shortactionprecision.com

MDT Ckye-Pod Double Leg Gen II - Short Action Precision

The NEW SAP Ckye-Pod Quick Adjust Levers Can Be Found Here. With new and improved BTC Arca/Pic rail clamp for RH and LH shooters! New Double pull, 2 leg section bipod. This bipod will give you anywhere from 9" all the way up to 18" of height! If you're a match shooter or hunter looking for a...
www.shortactionprecision.com www.shortactionprecision.com
 
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#329
MDT_OFFICIAL said:
That's totally understandable, as I would be upset, too. Customers are number one to us, and we are working hard to improve not only our customer support but internal processes, too. The owner was here last night late, trying to figure out what was going on and answering people on social media. We were promised things on our end too with the servers and it did not pan out. We have our team on it and will be making sure to avoid this again next year's sale. Here is an example of the traffic we saw when the sale opened to give you an idea of what we were up against. We are taking all this information into consideration and making improvements. We do appreciate you taking the time to give us feedback, as it will only help us become better as a company.

-Paige
View attachment 8556928
Click to expand...

I appreciate the answer, and the additional data is interesting. I do think context matters in this. The 100k-200k or so that was averaged prior to that spike of 6.5 million, is more or less irrelevant to the bulk of your customers after yesterday. That spike was a majority shoppers reloading once your website went down, not the total volume of shoppers and while it did make things worse, on the technical side, I dont think that or the fact that the owner was there late night really matters at this point. Maybe it can be used to negotiate with your host, moving forward, but I dont think this does much for any of the customers.

What you have is a large portion of your customer base who kept being told "any minute now", repeatedly, in the facebook group by MDT staff, and the bulk of us waited patiently for nothing.

The biggest issue was undoubtably that your cart software showed that it would "save" the cart contents, with a countdown to boot, leading most of us to believe that if we stuck with the site and waited patiently, we still had a chance to buy something once the technical issues were resolved by your team. I havent seen MDT offer anything to the customers than excuses at this point.

Instead, most of us got to waste an hour of hour time on Thanksgiving day.

As to whether your loyal customers will stick around to buy something else after, or waste their time again with this sale again for 2025, thats a tougher one to answer. I highly doubt that I will be. I wrote out a more detailed response originally, with some suggestions that could be implemented, but at the end of the day, after going through yesterday's events first hand, I figured why bother wasting any more of my time with a company who clearly doesnt value it to begin with.

We get it, this is business, not charity work, but for some of us who were loyal customers, that whole experience was an insult, and we'd be foolish to fall for it again.
 
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#330
AleksanderSuave said:
I appreciate the answer, and the additional data is interesting. I do think context matters in this. The 100k-200k or so that was averaged prior to that spike of 6.5 million, is more or less irrelevant to the bulk of your customers after yesterday. That spike was a majority shoppers reloading once your website went down, not the total volume of shoppers and while it did make things worse, on the technical side, I dont think that or the fact that the owner was there late night really matters at this point. Maybe it can be used to negotiate with your host, moving forward, but I dont think this does much for any of the customers.

What you have is a large portion of your customer base who kept being told "any minute now", repeatedly, in the facebook group by MDT staff, and the bulk of us waited patiently for nothing.

The biggest issue was undoubtably that your cart software showed that it would "save" the cart contents, with a countdown to boot, leading most of us to believe that if we stuck with the site and waited patiently, we still had a chance to buy something once the technical issues were resolved by your team. I havent seen MDT offer anything to the customers than excuses at this point.

Instead, most of us got to waste an hour of hour time on Thanksgiving day.

As to whether your loyal customers will stick around to buy something else after, or waste their time again with this sale again for 2025, thats a tougher one to answer. I highly doubt that I will be. I wrote out a more detailed response originally, with some suggestions that could be implemented, but at the end of the day, after going through yesterday's events first hand, I figured why bother wasting any more of my time with a company who clearly doesnt value it to begin with.

We get it, this is business, not charity work, but for some of us who were loyal customers, that whole experience was an insult, and we'd be foolish to fall for it again.
Click to expand...

This happens to several companies on black friday. It's part of it and that probably won't change anytime soon. Same with pre orders that people get crazy deals then complain when lead times are longer than expected.
 
#334
Bradu said:
This happens to several companies on black friday. It's part of it and that probably won't change anytime soon. Same with pre orders that people get crazy deals then complain when lead times are longer than expected.
Click to expand...
There's a whole thread full of pre-orders for the ARC CDG on the hide too. TONS of complaining about shipping times as well, the difference being, everyone who was interested and participated, was able to actually buy the product. ARC held that $899 intro price for an incredibly generous amount of time.
 
#335
MDT_OFFICIAL said:
That's totally understandable, as I would be upset, too. Customers are number one to us, and we are working hard to improve not only our customer support but internal processes, too. The owner was here last night late, trying to figure out what was going on and answering people on social media. We were promised things on our end too with the servers and it did not pan out. We have our team on it and will be making sure to avoid this again next year's sale. Here is an example of the traffic we saw when the sale opened to give you an idea of what we were up against. We are taking all this information into consideration and making improvements. We do appreciate you taking the time to give us feedback, as it will only help us become better as a company.

-Paige
View attachment 8556928
Click to expand...
I was really hoping you guys ( and gals ) would post this. That is an insane spike in traffic.
Thanks for the excellent products and great team that is always doing their best for customers.

Remember,
most of the sane, normal and happy people don’t bother coming here to post.

( I’m not necessarily sane or normal, but I’m generally happy )
 
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#338
BuildingConceptsllc said:
Hey, for the Tac21 chassis, what do I need to put an AR tube on it?

Thanks
Click to expand...
You will need a buttstock that attaches to this interface below which will be a A2 buttstock. Our SRS standard also has this interface.

-Paige
 

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#339
264win said:
I was really hoping you guys ( and gals ) would post this. That is an insane spike in traffic.
Thanks for the excellent products and great team that is always doing their best for customers.

Remember,
most of the sane, normal and happy people don’t bother coming here to post.

( I’m not necessarily sane or normal, but I’m generally happy )
Click to expand...
You're welcome!

-Paige
 
#340
stello1001 said:
Finally, after what seemed like an eternity, I was able to add a howa mini mambamag into cart. The cart reflected one item in it. Then it went to zero out of nowhere. When I tried adding to cart again, it said there wasn't enough stock to add that quantity to my cart. So I got screwed out of it.
Click to expand...
Which caliber version did you want ?
 
#342
TheOE800 said:
www.shortactionprecision.com

MDT Ckye-Pod Double Leg Gen II - Short Action Precision

The NEW SAP Ckye-Pod Quick Adjust Levers Can Be Found Here. With new and improved BTC Arca/Pic rail clamp for RH and LH shooters! New Double pull, 2 leg section bipod. This bipod will give you anywhere from 9" all the way up to 18" of height! If you're a match shooter or hunter looking for a...
www.shortactionprecision.com www.shortactionprecision.com
Click to expand...
Thank you sir I just grabbed one using your link. Free shipping/no tax.
 
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#345
Megalodong said:
Just put my order in for an Element 4.0 MG instead of the HNT26 I was planning on. Should have a Vision on the way in the next week too.

Imagine I’m going to be very happy with both.
Click to expand...
i did the same, 20-25 wait time will suck but got the chassis for 723 with xlr's coupon. then used the smoke composites coupon to get the carbon grip 25% off. i mainly wanted the hnt-26 because carbon is much nicer than magnesium when ur in 2 feet of snow and its cold as balls. but i cant afford the full price and missed out on getting a hnt-26 in BF sales 2 years now.
 
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