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MDT Black Friday 2024 Celebration (or crash)
- Thread starter NiteQwill
- Start date
Come shoot the MDT sponsored match in BC or the Apex match in Calgary next year. A bunch of us Americans are invading...
S&B is German based yet a lot cheaper in the US. Import is not always by definition more expensive. Does MDT have a production facility in CA or in China and ships from there to the US and Canada? I have no idea, do you? Either way I was under the assumption that in particular anything related to firearms would be cheaper here in the US. I was wrong. Now i need to go and check prices on TT in Canada....vacation planning.
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Minuteman
I appreciate it! I understand the frustration and wish it didn't happen either.
-Paige
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I thought last year went pretty well. This year not so much. In both cases, I got most of what I wanted so I can't complain.
0What's the odds this year on a smooth 2024 MDT Black Friday sale?
I cant speak for everyone else but I do think Paige is doing her best and I understand the position she's in , so I agree not to be shitty to reps. I do also believe it should be said though that she is part of the voice of her company as reps are and maybe transfer some of the voice back to her team so they can work things out (hopefully for the better).
In the end although I wanted a bigger discount it was what I was. Money wasn't the issue for me as I went ahead and made the purchases from the standard products discount. My personal disappointment and what made it unacceptable to me was just how CS handled a simple adjustment on my end and made me feel brushed off. Larger established companies your spending big money shouldn't give you that feeling. If it's a small shop I can say you should always give more benefit of the doubt but it's not right for a Large company to have - apparently repeatable issues (i haven't dealt with as I'm starting out but can conclude from what I'm reading). I could also see why some other may be frustrated as MDT created a large build up of something and didn't deliver. It could be a pass the first two times but repeated for x years should be handled internally you would think.
Again I'm sure Paige is doing her best but maybe some tid bits can be taken and she can transfer the voice of consumers over to better them as you can always 'build better'.
And people reposted it in the black Friday thread and you still missed it. Or its clearly on the MDT black Friday FAQs, you missed it there too. Or its literally in every single annual SH MDT black Friday thread, check out ASAP, don't wait, make multiple orders and email them to refund shipping. If you're not going to due your due diligence and then cry bc you didn't get what you want amongst 40,000 other ppl awaiting the biggest sale in the firearms industry not sure what to tell you.
There are no winners in this deal.
What gets me is the “we researched last year and have a fix in lace”. Um, not so much.
Find another way of blowing out bless etc., then lets all go enjoy Thanksgiving!
What gets me is the “we researched last year and have a fix in lace”. Um, not so much.
Find another way of blowing out bless etc., then lets all go enjoy Thanksgiving!
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Due to the extreme number of requests we are getting at the moment, it will take us a little longer then usual to respond back to emails. To get this resolved, the fastest way would be to re-email off the current email you have open, as we would have all your information right there to process your refund.
We would have been more then happy to refund your $15 for your second shipping charge, but I understand your frustration with the miss communication on our end. We will make sure to get to your email as soon as we can and get this resolved for you.
Once again, we are sorry if there was any confusion or misunderstanding and I will make sure this is passed onto the customer support team so they are able to look into it further.
-Paige
MDT has roots in British Columbia and Idaho (formerly WA)
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Pretty sure 20% or whatever hell VAT kills a lot of savings you get from the currency difference…
I don't think is that high and according to a quick Google search in most of Canada its less then the 10% sales tax I pay here in Los Angeles, California.
You don’t deserve the generosity of MDTs black Friday sale. I hope your order is cancelled so that someone who will truly appreciates the savings will be able to get the product. You’re not special, most of us here have thousands invested into our equipment.
Paige, I have an idea that will fix this mess instantaneously: A 20% discount code for the regular price of all bipods for the rest of the day limited to 1 item per person. I see you already are doing 10% off, so what is another 10% really....I mean, happy customers and all that...
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Lol what? What are you some fan boy? You act like the company is perfect. I didn't even grab heavy discounted items nor have i been ongoing in any complaints about that nor am caring. I only cared about customer service. I was initially brushed off in email (not from Paige but another) simply saying here we can make it right if you spend a few hundred more which shouldn't be acceptable. Go to bed.
MDT nearly sets the standard in customer service in the firearms industry. Get real.
I started this thread in jest, simply because it's become a tradition to do so. But in the end, if you have an issue, MDT will make it right. But they're not perfect.
I started this thread in jest, simply because it's become a tradition to do so. But in the end, if you have an issue, MDT will make it right. But they're not perfect.
That’d be awesome. A double pull was the only thing I was after and by the time the site was “working” they were all gone.
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You never know... there might be some deals dropping randomly over the weekend, just saying
-Paige
Fan boy, nah, i use a little bit of everything from every major company in PRS and only a few parts that are MDT. I just get tired of entitled folks thinking this company owes them room service right this instant during their Black Friday sale and so on. Their customer service is top notch. However just like anything how you approach them will influence how much they are willing/eager to help and go above and beyond.
Personally, I don't think this is an entitlement issue. Feeling entitled means you feel like you deserve special treatment. When a company sends you promotional emails about an event, says come check out our great deals, and they are asking me to spend my time and money on their website, we have a reasonable expectation that it should go somewhat smoothly. Now I agree nobody should be rude about it, but to say we are entitled for having reasonable complaints isn't fair. MDT has always had stellar customer service. This experience just seemed to drop the ball. I think that's all some people are saying.
This is an odd hill to die on. I'd wager that just about the majority of the memberbase here has thousands invested into their equipment, as the norm. It costs a lot more to gain a new customer than to keep a loyal one, and those who have already spent thousands with a brand, are typically quite brand-loyal. Guys argue to death over their preferred brand of action, barrel, scope, etc in here daily. Its literally why successful brands are distinct in their ability to understand the "lifetime" value of a customer.
You may personally own "a mix of things", but a lot of other people are repeat buyers of a brand, and its not a reach to say that the MDT black friday sale is likely marketed primarily towards existing customers.
I say that as someone who's owned multiple MDT chassis systems at this point. I also was someone who repeatedly defended them in their facebook group, and asked for people to be patient with the shipping issues, in exchange for the discounts from last year's sale.
When the average competitive chassis or higher end composite offering is north of $1,000 now, its not entitlement for their repeat customers to look forward to one singular sale.
Their customer service, like any other brand, is a mix of good and bad. Ive had both experiences, for example, I read one of their employees post on here that at some point in time, all of the skeleton stocks, would ship by default, in a newer "short" configuration, to ready the setup for their new folding stock adapter, because the current/long configuration, when adding their folding stock adapter, would result in an abnormally long minimum LOP.
I was excited because after that, I bought a full chassis kit, and to my surprise, got the older/long skeleton stock with it. Unbeknowst to me, I got old stock. When I contacted them, they said they couldnt do anything about full chassis kits purchased, despite the fact that the stock is packaged entirely separate of the core, with its own part number, its own box, and labels and all, uninstalled, and could easily have been exchanged. So I ended up selling the long stock, at a loss, just to spend my money with them again, to buy the shorter stock that I should have recieved in the first place, and also bought the folding stock adapter.
Not long after that, another chassis I purchased, once again, came as old stock, with an outdated design. They seem to have a habit of updating product and not officially announcing revisions that they don't consider important enough to communicate.
In both cases, the stocks came from two separate vendors (because the MDT website has historically been chronically back-ordered or OOS on just about everything), yet I received new old stock. I remember the same thing happening with other parts too (magazines), when having to order some of their items through a distributor specifically.
I would also wager that quite a few people wont be quick to forget this year's issue, with over an hour of their time wasted. At the time, I was comparing a composite stock to another brand, and figured I'd wait to see what MDT has on sale, because their stock is $400 more expensive than the other brand I was looking at, with zero added features to warrant the higher price. I figured if it was similar priced to the other brand, when on sale, I'd just get the MDT product, because despite the issues Ive mentioned, there's been a lot of good too.
If the solution, as mentioned by others here, is to "buy it at the normal price" to avoid dealing with an hour of mine or anyone else's time wasted or this massive website failure, then the solution may also be to just looking at another brand's product all together, one that doesnt repeatedly make empty promises to fix their website in time for a sale they target their existing customer base with.
I think of B&T, who announces their black friday sale early to their customer-base, before its on the website to begin with, as a stark contrast to this poorly executed promotion.
Stuff like this sticks with people for a long time.
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Can make everything right but sure as fuck can’t run a website
Agreed 100%
This is not the first time and they always claim the issue is resolved. This is way beyond entitlement.
The thing is, there is no generosity in MDT having a sale and doing it like this. They are not some benevolent manufacturer kindly dolling out gear because they love us and enjoy seeing us at matches.. Their desire to grow the sport is a desire to generate more consumers. Their interest in a big sale, one that is constantly over-promised and under-delivered, is economic. They think it increases sales by creating scarcity, it cooks the books at the end of the year so their accountant is happier, it frees up warehouse space, or, I think, it’s the biggest troll of the the shooting community done solely for the amusement of the owners of the company. There is NO WAY that a company does this over and over and never A: holds anyone truly accountable or B: lets it happen again. It’s a terribly bad look and undermines the credibility of their customer service reputation.
There are so many ways to hold a sale, get rid of blems, cultivate customer loyalty, and provide excellent customer service that DON’T involve all the things we have seen for 3+ years now. I’m sure the individuals are wonderful but whether it’s senior management failing to hold themselves accountable, front line workers being dis-incentivized from passing harsh realities up the chain of command to someone who can effect change, a failure of vision or creativity, or just a refusal to spend on the needed tech-infrastructure, we are either being trolled or there is a massive failure of leadership at MDT.
Two easy ideas to start with:
Start the “Black Friday” sale on “Black Friday” instead of right in the middle of a holiday. Canadian employees don’t care if the sale starts on a random Thursday or Friday in November but MDT’s biggest market sure does care that it starts right when most of them are sitting down to a national holiday feast or other family time.
Either invest in the technology to do it right or change the marketing so that the messaging is all saying “expect a disaster, you won’t get anything and we don’t care enough to improve the situation” not “it’s going to be great this time”.
People who express frustration at MDT over this annual debacle are not entitled if for no other reason than MDT said it was not going to suck this year. Likewise, companies who make the same big, ugly mistakes year after year are certainly not “deserving” of any claim to being customer service standard-bearers.
Im old enough to remember the absurdity of grown men fist fighting in Walmart over a tickle me Elmo toy. Winners will be happy saying they had no issues whatsoever, losers will be in the yelp reviews crying foul. Just relax. It's a quirky thing that we can have fun with and meme about. Nobody is really taking this seriously. Good lord.
Banff is magical. Come to the Apex 2 day match outside of Calgary in July 2025! It's also during Stampede (Rodeo)!
Thanks @MDT_OFFICIAL and team! Got what I wanted for the 3rd year in a row.
Waited a bit on the queue screen to get in initially but all worked well enough from there. Thought I might get my cart emptied when I got pulled away for about 20 minute dealing with festivities and kids but cart was ready when I got back to it.
Waited a bit on the queue screen to get in initially but all worked well enough from there. Thought I might get my cart emptied when I got pulled away for about 20 minute dealing with festivities and kids but cart was ready when I got back to it.
would love to come back, we scored so hard last june. week of blue bird days right after some snow. yoho, Banff Jasper Kootenay. saw grizz, black bears, bighorns, mtn goats, deer and elk. what an incredible place. afraid to go back because our trip was too perfect. plus 25% off everything with the exchange rate : )
I would prefer a system whereby during the month of November people can visit the MDT website and put their name in one time for the Black Friday drawing.
If selected in the drawing, the person has 30 days from Black Friday to visit the MDT website and buy one item at Black Friday prices.
If they do not execute within 30 days, someone else’s name is drawn.
And only previous MDT customers can enter so there aren’t bots and dealers trying to buy / resell things.
This system, or something close to it, would do a lot to manage expectations, eliminate Internet behavior randomness, and likely lower the stress levels of @MDT_OFFICIAL.
-Stan
If selected in the drawing, the person has 30 days from Black Friday to visit the MDT website and buy one item at Black Friday prices.
If they do not execute within 30 days, someone else’s name is drawn.
And only previous MDT customers can enter so there aren’t bots and dealers trying to buy / resell things.
This system, or something close to it, would do a lot to manage expectations, eliminate Internet behavior randomness, and likely lower the stress levels of @MDT_OFFICIAL.
-Stan
My two cents won’t matter, much like my order in the Black Friday fail. I was after one item, which I located and added to my cart in a stellar time of under three minutes. After 40 minutes of watching the white box with the spinning circle I knew it was over. Item never was added to my cart. All I received was an email saying that the site had crashed but they were back up. Preparation and patience wasn’t enough. By the time I received the email and had booted back up, all the XRS’s were gone, and my place in line was gone as well. Definitely a fail on MDTs part.
You never know... there might be some deals dropping randomly over the weekend, just saying
-Paige
When you blowout the double pulls can you just add the 2 I had back to my cart and check out for me please?
Some triple pull drops would be great. My best efforts failed to get one yesterday.You never know... there might be some deals dropping randomly over the weekend, just saying
-Paige
Thank you for the sale and the efforts regardless!
Thus the phrase “I would prefer” at the beginning of my post.
Your preference is otherwise.
Hooray for individual preferences.
-Stan
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