Burris Customer Services at its worst, please help/advise. (UPDATE: 09DEC23)
- Thread starter Bigjake83
- Start date
You only read about the few fuckups. You never read about the tens of thousands of times that they get it right.
Um Nightforce and ZCO.
It’s literally in their name. And Noghtforce is literally bullet proof
I’ll have to disagree on the NF. I had one take a massive shit and NF were assholes about it. Something in the parallax broke which has happened to others as well and they told me I don’t know how to focus a diopter when it clearly broke from one shot to the next. So yes they do fail and yes they do have shitty CS.
Yeah, because nobody's ever sent one of those back...
You're welcome to not believe whatever the fuck you want. Doesn't make it any less true or less real. Enjoy your fantasy.
Wtf do you do if not working for Zeiss that you see “thousands “ of them
Do you know how many a thousand is. ?
I used to sell them, run inventory of them a couple times a year, handle them to ensure we didn't have any defective units for sale, if we weren't busy take new models outside and look through them and test them, etc... at a gun store. We sold BSA & Tasco, all the way up to Zeiss, Swaro, NF, Hensoldt, etc...
Thousands
And yeah people always call the fun shop versus manufacturer when their shit breaks
And yeah people always call the fun shop versus manufacturer when their shit breaks
Back then, most of the time our customers did bring them back to us if it broke or had an issue. Never saw any Zeiss issues that weren't self-inflicted or from accidents.
I 100% agree that many optics can and will fail.
I had an AMG with a bad parallax knob, vortex fixed it fast, and express shipped it both ways. Unfortunately it broke again a few weeks later.
I called vortex and said I'd lost confidence in the scope, they actually offered to give me a full msrp refund even though I'd bought it elsewhere for way less.
I told them that and they insisted on giving me a check for full msrp!
I'm familiar with the NF thread you mentioned in another post, I actually live within a few hours of their HQ and I won't buy their scopes again. I spoke with Idaho Spud about his issues and sold my nx8 shortly after that.
The problem with Burris is they obviously have some QC issues AND poor CS.
That's a shitty combo brother, and we shouldn't be making excuses for that crap.
Trijicon is the best bang for the buck at the moment, I'm picking up another Credo.
Covid wrecked the economy and workforce. We are still dealing with it like it or not.
That immaterial. Burris and the rest of these companies did not create this situation. The gov paying people not to work and destroying the labor market in the process is who needs to be blamed. Companies cannot find workers at less than $30/hr. Which is coincidentally about the COL equivalency you get from public assistance. Those who are working are drug addicts, people too stupid to use a computer , no/low skill and IQ people ,ect. There is a huge disconnect between what companies can pay for these positions and people who can fill the seats.
Not to mention the issues it makes with your skilled workforce who make from $30-$60/hr and the erosion of their purchasing power relative to their skills, knowledge and value.
The solution is simple. People who don't work should starve to death. Point black, period. Contribute to society or be removed from it.
Not to mention the issues it makes with your skilled workforce who make from $30-$60/hr and the erosion of their purchasing power relative to their skills, knowledge and value.
The solution is simple. People who don't work should starve to death. Point black, period. Contribute to society or be removed from it.
I see you have been fully indoctrinated by the corporate overlords...
Sure people should be starving to death and begging the rich trillionaires to let them work for a few table scraps...
But guess what? You might just get your wish, that's pretty much the plan of the NWO as they finish destroying the economies of the west to bring about the new feudal era of abject poverty and slavery and the serfs barely able to stay above starvation.
Maybe if the governments and the richest elites and companies weren't in a race to get everything for themselves and leave everyone else in the dirt, things might be different. Maybe if companies weren't a bunch of dirtbags to their employees and didn't treat their employees like disposable garbage to use and wear out and then toss away.
Maybe if people's income actually reflected the cost of living and you know they got pay raises just like all the "public servants" and "government workers" demand each year.
But sure, nope let's let the rich keep getting richer at the expense of everyone else.
How many companies do you own and manage?
You have no fucking idea the realities of running a business. Post covid has been a perfect storm of issues.
First, You can't find people. They are being paid not to work, which is destroying the lower/mid level pay scales. This is causing even more inflation and erosion of purchasing power as costs have to rise to supper higher labor costs.
Second, Cost of money has gone up 500%. Companies use short term paper and loans to invest in new PPE, labor, lines ect. They also use it to float in the tough times. Now the cost of money is so fucking expensive, that they can't afford to expand (which creates jobs and supports other jobs like suppliers and trades), They can't buy new equipment, they can't hire people staff (partially due to the first),ect. The commercial real estate market where are ton of these people are invested is so over leveraged its a house of cards about to come down.
Third, People want to work from home. I know I do, and will never go back to the office. This really hurts companies who need to have people on site or don't have the money for the infrastructure required for a successful work from home program.
So when a company like Burris or Beretta or Remington,ect can't find people for less than $30/hr who will show up to work, before even getting into the competence of those people, its an issue.
It has nothing to do with the rich getting richer, which is a whole separate issue. It has to do with business not being able to find the labor needed to staff these types of positions. Pre-covid this was not really an excuse when you had a equilibrium in the job market, Money was cheap and people did not expect to be able to work from home.
1
How many do you?
Also funny that you talk about people not wanting to go to work and how that's bad, but also say that you will only now ever work from home and won't go in to somewhere to work...
How much salary would it take for you to get back to working in the office?
Do you want to talk bad about other workers for not doing what you yourself don't want to do?
Can we please not derail this thread!? I have several updates to add just waiting on a few replies and the last scope.
You got it backwards
While that is true you cannot have a robust manufacturing sector in this country (or any other country for that matter) based on everyone working from home.
How many people do you employ, what is your gross annual revenue, and what is your value proposition?
Once I know that I will decide whether to listen to your pontifications or not.
Yea no doubt about that. The point is those that CAN work from home and have options are doing it. Its pulling even more people out of the labor market. I think alot of the CS jobs actually could be made to work with remote work. It would have to make financial sense for the infrastructure but would also greatly expand the applicant pool. For example, Colorado is an expensive state to live in and its going to be hard to find those types of people. But some guy in rural Alabama or Oklahoma might be tickled to have that job and be a great fit, where that pay goes much further. You also have less people calling out sick, way less workers comp incidents and people are more willing to work OT in the comfort of their home.
You would have to pay me so much freaking money to go back into the office to even make it remotely (irony) worth it. The genie is out of the bottle and any position than can be done remote, will be remote.
Anyone that has been in a customer facing position for any length of time knows that there are some “customers” whose upside does not outweighs their downside. It can be better for both parties that the customer seek fulfillment with another vendor. This is not directed at any of the people or companies in this specific situation, but holds as a general observation.
You guys wanna talk about scope failures? I had a ‘top tier’ scope that was so bad that I cut it up and made an ultra-light backpacking trowel out of it.
It’s 4oz
It’s 4oz
You already made your ill feelings towards me known very clearly in previous posts.
No chance you are interested in listening.
Eventually this will shake out when companies come to the realization that paying more $$$ to the guys and gals who will show up, and cutting the pay of their employees who work from home is the answer.
The bizarro world bullshit of paying people as much or more to work a job remotely than vital employees who have to be on site is going to end. The dude who has to show up to run machinery is probably worth more in the long run to the bottom line than some middle management HR turd who is working from home. So pay the guy who actually does work and shows up.
Cut the remote worker from full time to part time with no benefits, no 401K etc. If the work from home types need to have 4 different part time gigs to make ends meet, that’s their problem. They want to work remotely by choice, so they can choose to work for less.
So, you could then understand why anyone actually going to work physically might want to try to get the maximum pay for their time and effort could you not?
Customer service remotely is all good and fine...
But when you are dealing with actual physical products, that hits a hard wall when you know someone actually needs to like take a look at things and physically verify them or actually physically handle the situation.
Kind of hard to do that remotely.
For a very long time some of the jobs that are vitally important to keeping society running smoothly were often treated poorly and poorly paid. Perhaps that will start changing as corporations find they have to actually pay enough wages to make it worth it for people to travel to work and be at work.
A whole lot of people actually doing real physical work are required for all those folks with the nice stay at home jobs to be able to exist and survive.
The guy feeding material into a machine and pushing a button needs to be there.
The guy writing the code/CAD and designing it, doesn;t necessarily have to be.
Now not all trades and skills are like that but you can get the idea. Jobs that can be done remote in nature are just as important (and more often than not require more skill, education and IQ) than most jobs that aren't.
The world is just finally realizing alot of those jobs , There is no point in going into the office.
Smart companies are using that leverage to their advantage (save money, reduce footprint, limit liability, expand workforce search). Dumb ones, are not. The market always adjusts and you are seeing that now.
Fuk sake, take it to the bear pit.
This is a thread that we all find out Burris CS is pretty exceptional vs other brands.
This is a thread that we all find out Burris CS is pretty exceptional vs other brands.
You just sound bitter and mad about reality. The reality is , for many people there is no need to be in a physical office co-located with other.
People going in are going to get what the market bears. Tradesmen and skilled physical workers can make really good money. There are a bunch of niches were you can make ridiculous money, but that has always been the case with high skilled people.
A laywer is not going to be a box sorter or packaging clerk. Nor are they going to get paid like one.
The market will always equalize, or atleast try to.
What do you want a pat on your back for being someone who has to go in. *golfclap*. You made your choices in life and that's why you are where you are.
I dont know what you are trying to argue or say other than shit that is obvious.
Careful what you are advocating for. The “work remote” employees are proving to have a lot of issues being brought to light about productivity and hours actually worked. Eventually the smart money will be for a lot of these companies to farm out a ton of the remote work to gig workers, or even AI.
They are going to be the first to get axed in an economic downturn, because most of them are clearly not vital to the day to day operations of some organizations. If they were, they’d need to be on-site. I have observed this in my industry (RR), as a lot of remote jobs are already getting the axe or have over the past couple of years. Usually replaced with some automated reporting systems or in the case of administrative processes issuing iPads to train crew so we can do our own train setting, mechanical reporting, etc.
Not to say any of that shit actually works right, more often than not it’s a cluster-fuck that wastes crews time under hours of service and makes us overtime $$$. However that doesn’t stop the good idea fairy from whispering in the bean counters ears that eliminating jobs is great, and starting with employees who aren’t even on company property most of the time is a great place to start.
They are going to be the first to get axed in an economic downturn, because most of them are clearly not vital to the day to day operations of some organizations. If they were, they’d need to be on-site. I have observed this in my industry (RR), as a lot of remote jobs are already getting the axe or have over the past couple of years. Usually replaced with some automated reporting systems or in the case of administrative processes issuing iPads to train crew so we can do our own train setting, mechanical reporting, etc.
Not to say any of that shit actually works right, more often than not it’s a cluster-fuck that wastes crews time under hours of service and makes us overtime $$$. However that doesn’t stop the good idea fairy from whispering in the bean counters ears that eliminating jobs is great, and starting with employees who aren’t even on company property most of the time is a great place to start.
Spoiler alert!! that is not going to be the case. I have just received the 4th replacement scope and it's another dud, looks to possibly be a older Demo model with signs of wear and debris inside the ocular lens. The Bell Lens also seems to have a large chunk of anti-seize hanging off the internal threads.
Just waiting to hear back from CS...
I wonder if Tasco is still in business?
They’d probably do a better job.
They’d probably do a better job.
I have to say that's an impressive level of screwing up!
They clearly have some serious dedication to making things go wrong for you.
If only maybe they had someone in customer service that actually you know cared, was onsite and had the ability to actually go physically look at things and make sure something was done right themselves.
This seems to be way more work for them than just going pulling a new one out of stock and at least trying to send that if they don't want to actually look at anything or check it.
You would think for the 4th go around they'd put some attention to it.
But maybe that "forever warranty" means they will be working on that warranty forever Ha!
