Jesus. I would say at this point they are probably fucking with you on purpose or trying some type of never before done experiment to see how far they can push a customer before he shows up on their doorstep. What the hell.
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Jesus. I would say at this point they are probably fucking with you on purpose or trying some type of never before done experiment to see how far they can push a customer before he shows up on their doorstep. What the hell.
SWFA took over their better linesI wonder if Tasco is still in business?
They’d probably do a better job.
Just get your money back already and buy a Vortex Razor Gen 3 or Element Theos none of this poor QC and imagine if later on you need warranty on the good one? Pray you don't get another shitty one again? The odds doesn't look good too me. Mine is really stiff and gritty and specs inside the glass as well.I had emailed and informed the supervisor that I will be going forward with the write up and review on the Hide, sooooooo I certainly hope not because this thread is barely a rough draft of what I'm going to write if this shit doesn't get worked out soon.
I have emailed and spoken with the supervisor several times, I truly believe this is just a close look at how much of a shitshow Burris is right now, the two New scopes came sealed in shrink wrap and we're clearly unopened. One out of those two was only worth keeping, the other new scopes has damaged to the Bell Lens and debris inside as well. This last one was sent to replace the new one that arrived with issues and was supposedly inspected top to bottom before being shipped out to me, but clearly looks like an older demo model due to the fact it has the original red anodized scope caps and Mag Ring instead of the red paint and shows clear handling wear and tear.
Ill just keep on documenting everything, and hopefully get this resolved soon.
My Leupold SX5 Santiam spotter is utterly fantastic made in the USA. Much clearer than my Swarovski ST-80 for sure without the chromatic aberration based on my own eyes. No specs inside the glass either.So is it now fair to say a scope made in the USA is actually a bad thing?
Perhaps Burris should've sent the Pro to be made in the Phillipines and kept the XTR3 in house.
Wrong answer. I recently switched employers to take a sales position in the same industry. I have absolutely no need to be in the plant/company hq every day. When I worked as a mfg engineer, engineering manager, and project manager, yes. Now, no.Eventually this will shake out when companies come to the realization that paying more $$$ to the guys and gals who will show up, and cutting the pay of their employees who work from home is the answer.
The dude who has to show up to run machinery is probably worth more in the long run to the bottom line than some middle management HR turd who is working from home.
You already made your ill feelings towards me known very clearly in previous posts.
No chance you are interested in listening.
Careful what you are advocating for. The “work remote” employees are proving to have a lot of issues being brought to light about productivity and hours actually worked. Eventually the smart money will be for a lot of these companies to farm out a ton of the remote work to gig workers, or even AI.
They are going to be the first to get axed in an economic downturn, because most of them are clearly not vital to the day to day operations of some organizations. If they were, they’d need to be on-site. I have observed this in my industry (RR), as a lot of remote jobs are already getting the axe or have over the past couple of years. Usually replaced with some automated reporting systems or in the case of administrative processes issuing iPads to train crew so we can do our own train setting, mechanical reporting, etc.
Not to say any of that shit actually works right, more often than not it’s a cluster-fuck that wastes crews time under hours of service and makes us overtime $$$. However that doesn’t stop the good idea fairy from whispering in the bean counters ears that eliminating jobs is great, and starting with employees who aren’t even on company property most of the time is a great place to start.
You know fuck all about any industry other than the railroad. And likely not that much about how the railroad actually makes money, either.
Sorry to hear that. I’m sure that is very frustrating!Spoiler alert!! that is not going to be the case. I have just received the 4th replacement scope and it's another dud, looks to possibly be a older Demo model with signs of wear and debris inside the ocular lens. The Bell Lens also seems to have a large chunk of anti-seize hanging off the internal threads.
Just waiting to hear back from CS...
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Spoiler alert!! that is not going to be the case. I have just received the 4th replacement scope and it's another dud, looks to possibly be a older Demo model with signs of wear and debris inside the ocular lens. The Bell Lens also seems to have a large chunk of anti-seize hanging off the internal threads.
Just waiting to hear back from CS...
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Yeah they are giving him the fuck around, as stated before, he should request a refund and go else where. I was looking to upgrade to the XTR Pro, but after reading this thread and Burris CS shit show, I will not be buying another one of their scopes. Frankly, you're right they just don't give a fuck.This is insane. First of all for the amount of times they’ve had to correct the issue and for some reason still cannot pull their heads out of their asses and do that. Second, they keep shipping out shitty samples of their flagship optic to someone who their fluffer has made aware to them is documenting all of this is SH which gets a lot of traffic.
Not only is Burris trash, they straight up don’t give a fuck.
Yeah they are giving him the fuck around, as stated before, he should request a refund and go else where. I was looking to upgrade to the XTR Pro, but after reading this thread and Burris CS shit show, I will not be buying another one of their scopes. Frankly, you're right they just don't give a fuck.
What a JOKE! I’m sorry OP.Spoiler alert!! that is not going to be the case. I have just received the 4th replacement scope and it's another dud, looks to possibly be a older Demo model with signs of wear and debris inside the ocular lens. The Bell Lens also seems to have a large chunk of anti-seize hanging off the internal threads.
Just waiting to hear back from CS...
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Maybe the shipping clerk keeps getting the "in" box confused with the "out" box.![]()
Well I thought I was joking…I know you're joking, but the inside of my XTR3i box has smelled like straight up cigarette ash tray since I received it
***cough***cough*** Steiner tooWell I thought I was joking…
I guess it’s not very funny because it might be true.
For fuck’s sake Burris get your shit together.
Well ... I bought some "new" stuff from Steiner that were clearly used ... they did replace them ... but Steiner/Burris Colorado knows what they are doing when they do things like that ...I would love to hear the explanation of how they got used Scopes confused with new scopes
Is this going to reduce the Burris used scope prices, just a question. Since your present.Maybe the shipping clerk keeps getting the "in" box confused with the "out" box.![]()
It will if we see a bunch of people trying to sell them to us. Time will tell.Is this going to reduce the Burris used scope prices, just a question. Since your present.
At this point I sort of agree. No way they didn't know they were used scopes multiple times in a row.Serious question... No judgement, because I'd have been a bit irritated as well, had those been my $2K a piece scopes the first go-round, too.
But, when you first called them or emailed them before any of these "CS fuck ups" happened, were you rude or a dick to them, which caused the CS guy to be rude back to you? Because this "accidentally" happening 4x in a row now seems statistically nearly impossible........Unless they're fucking with you on purpose...
MKMachine on here for throws and parallax wheel. The parallax can be very stiff on the XTRs. USA small business. Great to deal with. Having a sale currently I believe.Well, I ordered a Black Friday XTR IIIi last week before seeing this post. Fortunately, looks like they are made in the Philippines where if they can beat them if they don’t build it right. Scheduled to deliver today. Fingers crossed.
On a serious note, I was disappointed that on a purchase program that I will not name, Burris limits to three optics purchases per year. I understand it and I am OK with a limit, but they counted the windage knob that I ordered with my Pro earlier in the year as an optics purchase.
The XTR III doesn’t come with a race dial or throw lever, so I had to go to Amazon for those. Not the end of the world but, annoying.
That's dumb as hell, Burris used to ship a capped and exposed windage turret with their scopes for free.they counted the windage knob that I ordered with my Pro earlier in the year as an optics purchase.
Spoiler alert!! that is not going to be the case. I have just received the 4th replacement scope and it's another dud, looks to possibly be a older Demo model with signs of wear and debris inside the ocular lens. The Bell Lens also seems to have a large chunk of anti-seize hanging off the internal threads.
Just waiting to hear back from CS...
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You knowI see you have been fully indoctrinated by the corporate overlords...
Sure people should be starving to death and begging the rich trillionaires to let them work for a few table scraps...
But guess what? You might just get your wish, that's pretty much the plan of the NWO as they finish destroying the economies of the west to bring about the new feudal era of abject poverty and slavery and the serfs barely able to stay above starvation.
Maybe if the governments and the richest elites and companies weren't in a race to get everything for themselves and leave everyone else in the dirt, things might be different. Maybe if companies weren't a bunch of dirtbags to their employees and didn't treat their employees like disposable garbage to use and wear out and then toss away.
Maybe if people's income actually reflected the cost of living and you know they got pay raises just like all the "public servants" and "government workers" demand each year.
But sure, nope let's let the rich keep getting richer at the expense of everyone else.
This aged wellFuk sake, take it to the bear pit.
This is a thread that we all find out Burris CS is pretty exceptional vs other brands.
This was from the Pro thread. Also...not aging well. Back in early October. I think he even had the Burris guy on here run some interference for him and they still fucked it up. I own a couple of Burris scopes and they have been pretty dang good. I have even had good experiences with their CS. Amazing how one dept or maybe even one person in their dept can damage their reputation, at least on this forum anyways.I know, shit happens. Burris Customer Service seems to be top notch so far. We'll see how long it takes to get them back, I was quoted 4 weeks.
I was never going to be a Burris guy. But, when the kinds of things that have happened in this situation (and they appear to be well documented) it looks like this is an institutional problem within Burris and not just one individual.This was from the Pro thread. Also...not aging well. Back in early October. I think he even had the Burris guy on here run some interference for him and they still fucked it up. I own a couple of Burris scopes and they have been pretty dang good. I have even had good experiences with their CS. Amazing how one dept or maybe even one person in their dept can damage their reputation, at least on this forum anyways.
If anyone from Burris reads these, I would be doing some next level shit to try and make this right with the customer. For the cost of a brand new scope, spotter, or whatever else they have in their arsenal it would seem like a small price to pay to make it right not only with the customer, but also the SH community. Look at how well Vortex handled the whole Liberty Optics debacle. I am not really a Vortex guy, but the Customer Service displayed by them was pretty dang amazing.
No it didn't. This thread never made sense to me because all my dealings with Burris were always exceptional.This aged well
I feel the same way. I am reminded of the scene from Office Space when the Bob's are interviewing people for their jobs. "I deal with the fucking customers so the engineers don't have to!"My inner child self thinks its funny,but maybe not the way to run a CS dept.