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Cancelled my Nucleus order
- Thread starter sharpdoug
- Start date
So funny to see the difference in opinion on this one. Ordered Nucleus (3) and Mausingfields (2) , ARC team always kept me up to date etc. But then again Geissele fucked with me for many many many months pre delivery and during the recall --- but there are guys here who said Geissele treated them well ...
Well worth the wait for that nucleus. Just had one spun up in 22br. Tons of cool features. Garret at Preece Precision has them in stock btw.
For one of those two companies, the issues have been noted for years. They were overlooked by many because of the quality, but long wait times, poor communication, and mistakes were experienced by several, and I mean SEVERAL, people. Communication has gotten better, but the damage had been done in a lot of people's minds
In the custom knife world you are looked on as a POS if you ask for money up front.. and some of these knife makers (Tom Mayo, Burch, Strider) their books are full for the next 2 years, but the knives take 1-2 weeks to make
So I'm not sure why an action that is the same exact tooling set up and process...over and over would take months to complete.. also taking money upfront is bad juju
So I'm not sure why an action that is the same exact tooling set up and process...over and over would take months to complete.. also taking money upfront is bad juju
It's not the popular view in the gun world, but customer service still counts. It amazes me how poorly treated gun people allow themselves to be by shops that might do good work, but miss promised delivery date after delivery date, have bad/no/rude communication, make mistakes, etc. Then they talk themselves and others into believing it's somehow a "rite of passage" to get the holy grail product. I understand that supplier delays happen, and builders get annoyed with tons of phone calls by guys that never buy anything etc. This idea that you should just hand someone a few grand, and wait 3-36 months with no idea when things will be done, and treated poorly in a lack of or rude communication is ridiculous.
I escaped without injury from a popular builder last year after ~5 months of poor communication, delays etc. I could not get communication attempts returned to start a second build. I could not even get an answer on if/how to put a deposit on my first build, for all I knew it was not even in progress waiting on a deposit. Yet they had plenty of time for daily social media/forum posts etc. That sent a clear message that their priority was not my build. When I sent my email to cancel the build though I got a cheeky response almost immediately.
I don't regret it for a second, there are plenty of guys who do top notch work that also have reasonable customer service. It should never be hard to give someone else thousands of dollars of business and you should never be treated poorly when doing so.
That was from a friend who decided his kids private school was more important than owning another weapon. He doesn’t have a current account so helped him out.
I think his question was more about the fact that ARC only sells actions and don't offer barreled actions (at least not on their website or anything). He's probably wondering if your barreled action was from Patriot Valley or something.
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How does it help out your friend? By calling out the wrong company because you dont even know where he ordered from? Or because he received a refund and you were looking for a reason to complain?
First off I’m canceling my barreled action if possible. Second both action were from the group buy last year. Third the delivery on the order says starting 4/15/18 that was bull. PVA is whom my order was placed with, not sure why there is confusion.
Hi,
The confusion lies in that you have stated multiple times you had called ARC and your order was with ARC.....but in reality it is with PVA (As you now are stating).
Sincerely,
Theis
The confusion lies in that you have stated multiple times you had called ARC and your order was with ARC.....but in reality it is with PVA (As you now are stating).
Sincerely,
Theis
The confusion is coming from the 3rd post in this thread.
Welp this thread has completed the circle back to pointless from the beginning
Well it’s even worse than that. The guy was bashing the wrong company.
He should change his name to notsosharpdoug
This thread is exactly why I buy AI.
One phone call and I get what expect in a ups package at my house on 3-4 days.
I’m done with the whole custom wait and see approach. Drove me nuts for years.
One phone call and I get what expect in a ups package at my house on 3-4 days.
I’m done with the whole custom wait and see approach. Drove me nuts for years.
It’s really hard to argue with this logic.
I no longer pay for anything completely upfront with a long lead time. I am currently waiting on a safe and its approaching a year wait right now but I didn't have to put any money down. The guy has enough demand that the next person in line gets a call.
Tsu45 its a small business 7 gauge steel body, 3/8 plate steel door, interior setup however you like and priced $1000 less than a comparable liberty. Its by no means a graffunder but seems to be a well built safe and it fit my price point. PM me if you want more details.
Why are you bashing ARC, when they had nothing to do with your delay????
Here's my experience with PVA & ARC. It's my story and may or may not match yours.
I talked to Josh at a local match and told him what I wanted. He brought a John Hancock and let everyone at the match (40-50 guys shoot a KYL stage with it). He fronted the cost of the ammo and the JH in 6CM ran great. I have a TL2 from him and was looking to make a new rifle. We exchanged a bunch of emails and I decided on barrel length, contour, caliber... etc. He had Bighorn TL3 Action on the shelf and I was given a 2 week lead for the barrel. I picked the rifle up at his shop on time and on budget. He did the transfer right at his place and even helped torque the action into my chassis.
When I was there there were LOTs of barrels in racks waiting on parts from ARC... I think there was some spring that was incorrect and he was working to resolve it with ARC.
My personal experience with PVA was very good and in sharp contrast to ARC. I did attempt to talk with Ted a few times but could not get him to return email or answer his phone. I pre-ordered ARC mags at SHOT last year and he didn't honor the original price from his video, then as we know there was the complete shit show on the followers. After trying 2-3 different "fixes" for the mags I ended up selling all 4 that I bought. It's a cool concept but in pratice just doesn't work.
I talked to Josh at a local match and told him what I wanted. He brought a John Hancock and let everyone at the match (40-50 guys shoot a KYL stage with it). He fronted the cost of the ammo and the JH in 6CM ran great. I have a TL2 from him and was looking to make a new rifle. We exchanged a bunch of emails and I decided on barrel length, contour, caliber... etc. He had Bighorn TL3 Action on the shelf and I was given a 2 week lead for the barrel. I picked the rifle up at his shop on time and on budget. He did the transfer right at his place and even helped torque the action into my chassis.
When I was there there were LOTs of barrels in racks waiting on parts from ARC... I think there was some spring that was incorrect and he was working to resolve it with ARC.
My personal experience with PVA was very good and in sharp contrast to ARC. I did attempt to talk with Ted a few times but could not get him to return email or answer his phone. I pre-ordered ARC mags at SHOT last year and he didn't honor the original price from his video, then as we know there was the complete shit show on the followers. After trying 2-3 different "fixes" for the mags I ended up selling all 4 that I bought. It's a cool concept but in pratice just doesn't work.
Are you using anyone's kit in the magazine? I am building a 22BR and I bought MDT 10 and 12 round magazines.
No nothing in 10 round, 12 round spring is too weak. Haven't heard of anyone that has those working.
I was order 198X and I put my order in 15 minutes after Ted posted about it. They must have sold real well for that first 15 minutes if you were 70 in front of me.
Now that I have read more of the thread, I see that it has all ready been shown that I was right to be skeptical that this guys order was placed with ARC. I did have PVA barrel my actions and they shoot better than other precision rifles I own. So while frustrating it may have been worth the wait.
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If you go with an action that's currently sitting on the shelf and a good gunsmith with a short lead time (they exist) - then you don't have to wait long. It's pre-ordering brand new products which you will be waiting a long time for, and I'm a bit perplexed as to why that is difficult for some to understand.
I'll take a well built custom over an AI any day.
Gunsmiths have long lead times these days. Manufactures are coming up with ways to rid of the long waits. ie Impact Precision being built to tolerances like an AI. I do miss my AI though...
My last custom which I got built late last year took about 2-3 weeks. I bought an action off the shelf, dropped shipped it to my gunsmith, and then he spun up a barrel for it. Then the barreled action got shipped to me (well, my FFL), and I installed a trigger, dropped it in a JAE chassis and installed a scope and away I went. His current wait times for barrels is around 2-3 weeks. So they are out there. LRI is short as well.
AI's are great rifles no doubt, but they are not the be all end all people make them out to be on SH. The difference in reliability between AI's and customs aren't as great as they are made out to be on this site either. Used to be a big difference, but not much of one these days with the quality of components available.
I have now called 4 times, and left 4 messages and never had a return call. This absolutely is crap. I’ve been in business for 35 years and never treated any customers like that.
Hi,
Lets ask this direct....Please list the phone number to the company you are calling!! Not name, because this thread is 2 pages of that being screwed up.
Sincerely,
Theis
Lets ask this direct....Please list the phone number to the company you are calling!! Not name, because this thread is 2 pages of that being screwed up.
Sincerely,
Theis
It's not all that hard to get PVA, on phone or email. It never took me more than a week to get them. But as frustrated as you sound now, just contest the charge on your CC And put it behind you.
I always wonder when we hear people having such different experiences hearing from companies, builders etc. if those that have a previous history, or "in" etc. are getting better treatment from the builder/company as far as response, service etc. than the average customer. Because for many of these issues we always hear from people that appear to have completely polar opposite experiences. However, in many causes those that come to the defense of a company/builder seem to have a long history or more personal relationship with them, so that may buy them better treatment. It's kind of like when someone posts about a bad experience(s) on the forums, with a product and it gets a lot of visibility and all of a sudden the company/builder step up and fix the issue. I always wonder if had it not come to light on a popular forum if they would have gotten the same quick resolution.
I sent them a message at the beginning/mid of January about a barrel. I still don’t have a response. It might not be so easy.
When I say that I was able to get ahold of them within a week that was based on me being persistent. Calling, daily and several emails. I am not justifying/excusing PVA. Yet I can't hold a grudge because the nucleus BA's they did for me flat out shoot. They shoot so well that I am frightened each time I take them out I'm going to do less well than I did last time, yet somehow each time they just go exactly where they should. Should you be frustrated, well sure. Call and email daily. I hope your wait turns out as well as mine did.
Yeah, I can see how persistence gets through. I just don’t believe in that, I went with a recommended gunsmith who replied to my e-mail within a day.
I like to think I’m an easy customer. I want what I pay for, and if it’s not within the expected eta (give like 25% time), then all I expect is a timely response. If I have to put in a shit ton of work just to throw money at a business, I shudder to think how they’ll behave when they have my money.
It’s easy for me though. All I did was just dismiss them as an option, they never got any of my money.
Cancel the PVA order and order one from ARC if time is your concern. Problem solved, action in your hands in a month.
Not trying to bash PVA. Josh and crew do great work but myself and a couple friends have experienced very long wait times that vastly exceeded quoted times. Even return times to get parts back that hadn't been worked on yet took long enough I missed the 3 month window I had to pursue an alternative project.
Not trying to bash PVA. Josh and crew do great work but myself and a couple friends have experienced very long wait times that vastly exceeded quoted times. Even return times to get parts back that hadn't been worked on yet took long enough I missed the 3 month window I had to pursue an alternative project.
Why don't you post up on the Nucleus thread(s) in Bolt Action Rifles? Seems PVA (Josh) is on there fairly regularly. You may get much needed attention by posting your bad experience a little closer to "home".
Best of luck!
Results of my phone conversation with PVA. The Nucleus action is shipping today to my FFL! They’re claiming ARC never shipped any actions. I’m not badmouthing anyone in particular, but this entire deal is beyond frustrating. In terms of a refund which is what I requested...forget it.
I can honestly say it has NOT been worth waiting for, and my plans for the future will be to never do business with them again.
I can honestly say it has NOT been worth waiting for, and my plans for the future will be to never do business with them again.
At least you got ahold of them, phone message, email 4 days later, message here 5 days later = no response yet. My order was mid 18-- for a BA
Never? Somebody misspoke or misunderstood - they posted photos of at least 1 batch of nuclei.
And there's no way to say it's not worth it until you shoot it.
I wonder if people are confused because you lied and said that you placed your order with ARC?
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